8143 results found
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Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
23 votes -
Allow an option to add a "parent account" for children or spouses with the same card info
add an option to "link" another client's payment method to their spouse or child's account that will automatically show up as a payment method in checkout and wallet.
23 votes -
Internal staff messaging and task assignment
need an option to assign tasks to staff members and send internal staff messages
23 votes -
report for uncompleted charts
There should be a report that can be run for incomplete charts in the reports tab.
23 votes -
adjusting product units
We should be able to manually adjust banked product units on accounts. Employees make mistakes and currently the only way to go back and fix the account is to refund the invoice and re do the whole thing potentially days later when you catch the mistake. If we could just manually adjust the units , this solves the problem of employees adjusting price instead of using the banked units
23 votes -
Make referral source mandatory
Where new clients come from is critical information to understand. Currently, referral source isn't a mandatory field to complete a profile and I think it should be! Our team constantly forgets or skips asking this and it's lead to tons of profiles without a referral source. If it's not mandatory then it should be a warning when creating a profile.
In an ideal world this would be a backend setting "make referral source mandatory"
23 votes -
Include 50% charge policy in automated texts
We would love the automated texts to include the 50% charge policy, so when they are charged they aren't blind sided by it.
23 votes -
Pop up notification for late clients
Pop up notification that shows in the Front Desk tab when a client is late for their appointment.
23 votes -
23 votes
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Time off request
It would be helpful to be able to have staff submit time off requests through the Boulevard dashboard.
23 votes -
Online Booking Options for Memberships/Packages
Requesting to have an additional option on the main page of the booking widget after "individual appointment". The business finds that clients have difficulty finding their packages and memberships under the individual appt drop down. Wondering if there can be a 4th placement specifically for memberships/packages in addition to the individual appt, group appt and gift card option.
23 votes -
Specifying offer codes to specific employees
I am trying to run a promo for our new employees and I think it would be helpful to an option to have an offer code for specific employees.
23 votes -
Blocking Multiple Providers at Once
It would be great if we could choose more than one provider to block time for (ex: staff meetings) etc as opposed to blocking time on each provider individually.
23 votes -
No Show fee
On the clients profile there should be a way to initiate a balance due. Maybe balance due can be inserted as a negative number under "account credit".
Or maybe there can be an option to add no show fee upon checkout.
Right now there is absolutely no option for additional fees that aren't taxed or counted as an inventory item.
23 votes -
Forms - Group Bookings
For online group bookings: The ability for forms to be added/sent in email confirmations, to all clients in the group booking. Currently its only sending to the main client.
23 votes -
Promo codes for online gift card sales
We do a large yearly sale that includes a discount on gift cards (15% off the cost of a gift card, but with the full amount)
23 votes -
22 votes
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Delete Old Clients
Delete clients that no longer live in your state/expressed they no longer want your services to ensure you are only reaching out to real customers
22 votes -
Calendar Block Enhancements
The ability to easily drag blocked time up or down on the calendar, along with color-coding blocked time, would greatly improve scheduling clarity and daily workflow management.
22 votes -
Post-Appointment Messaging and Google Review Link
Allow businesses to customize post-appointment follow-up messaging and to link our review platform, like Google Reviews. Right now, the canned SMS/email only directs clients to rate their experience inside Boulevard. That does nothing to boost a business’s online presence.
I want to be able to insert my own google review link (or other platforms) and to customize my messaging to match our brand voice and marketing strategy.
Without this, Boulevard is limiting growth and keeping reviews locked in its own system instead of helping businesses build the visibility and reputation that actually drive new clients.
22 votes
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