8473 results found
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Give clients a tip option when paying with a gift card
When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.
30 votes -
Client accounts linked to phone number, not only email address
A lot of patients schedule an appointment with a different email address, and it creates a new profile even though the phone number is the same. I wish the system would recognize that the phone number is already in the system and confirm with the patient whether or not they are new so that we don't have to merge client profiles as often.
30 votes -
see client ratings in client profile
Would love to be able to see any ratings that a client has previously left in their profile somewhere. When doing follow ups, I like to see if they already submitted feedback and it would be helpful to just look at their profile without having to separately check the ratings under the Manage section
30 votes -
display business logo on check in screen
Would like our business logo displayed on the Duo check in app
30 votes -
Ability to upgrade/downgrade memberships
We'd like to be able to upgrade/downgrade a membership (we have two tiers) without having to cancel/sell each product separately. This causes our overall member counts to be off and leaves room for error when done manually.
30 votes -
Credit Card Authorization
There doesn't seem to be a authorization for CC when we put them on file, we can store an invalid/expired/duplicate cards on file. So we would like a feature that lets us know that the card we are taking over the phone is valid for cancellation fee's etc.
30 votes -
Revamp everything about inventory!!!
It feels nothing reads each other. You void a purchase order but for the inventory count to reflect you still have to go in and do an inventory adjustment? Doesn't make sense. Extremely frustrating and so easy for counts to be off. Do not feel confident with my inventory numbers. Professional and Retail items.
30 votes -
Ability to checkout a Service from the Sales tab
There should be a way to checkout a service (haircut, etc.) right from the sales tab instead of having to always create an appointment for a client
30 votes -
Business Intelligence Dashboard
A dashboard that shows whats happening in a business. Have it show a quick look at sales, clients booked, etc. that could be pulled from reports. Attached are screenshots of the look/idea.
30 votes -
CLIENT'S NAME/DOB/TODAYS DATE PREFILLED ON FORMS
We have SOOOOOO MANY clients complaining that their name/dob/the date are not prefilled on forms in their chart. It makes no sense at all to make them do it every time-it literally can't be anyone else's form if it is in their chart! I have client's griping about daily, sometimes multiple times a day. I know this is not impossible to do, as other softwares have this feature and have for a long time. BLVD needs to get this done ASAP!
29 votes -
late cancellation/ no show appointment with no card on file
there should be a way to track if they owe money for an appointment they late cancelled or no showed and the card on file declined or wasnt present. like a negative account balance where in order to book there account must be brought up to date first.
29 votes -
Post appointment email
Email that auto sends once appointment is completed. Can be customized however business would like!
29 votes -
Unlimited Texts/Marketing Emails
Would like a pricing plan that would offer unlimited texts and unlimited marketing emails.
29 votes -
Bulk add services to a Provider
The business is wanting the ability to bulk add services to a provider rather then individually.
29 votes -
Tighten up the Hipaa compliance
When a patient books a service they get an email with all of their appointment details listed like their name, date/time of their appointment and what treatment they are getting. Med Spa practices have to practice hipaa and this is a huge violation.
29 votes -
Time stamp on Arrived appointments
It would be a feature to have a time stamp for when you mark an appt as arrived.
29 votes -
29 votes
This is not a planned priority for Boulevard at this time however we will continue to evaluate the needs of our customers against consumer protection measures defined by federal and state laws when considering this feature for development.
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Hourly, salary, and/or commission - Calculating pay rate based on performance.
I have spoken to a few prospects that say they pay when credit is due or they get a commission once their hours are hit. For example, someone will either get paid their hourly rate or their commission rate (whichever is higher that week).
29 votes -
Ability to populate and print Appointment Tickets for ENTIRE day instead of having to click into each individual client for the ticket.
We need tickets for each client on each provider. Currently, one has to click to edit the appointment for each individual client, then select to print that Appointment Ticket in that window. This takes like an hour to print this way. We need a way to print Appointment Tickets for an entire day for all clients.
29 votes -
Client birthday report
Our office sends out personal birthday cards, it would be helpful if there was a report option so this can be done ahead of time instead of having reception do it daily as they look through the days appointments.
29 votes
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