7123 results found
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Give clients a tip option when paying with a gift card
When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.
24 votes -
Internal Employee Messaging
Blvd needs an inner office messaging directly on Blvd to communicate to other staff members about clients and or other topics
24 votes -
app for messages
It would be awesome if there was a separate messenger app just for messages. There could be a team group tab where it would be a group message and then you can also text clients (an option to unread messages would be great too!)
24 votes -
late cancellation/ no show appointment with no card on file
there should be a way to track if they owe money for an appointment they late cancelled or no showed and the card on file declined or wasnt present. like a negative account balance where in order to book there account must be brought up to date first.
24 votes -
Print Date and Time Stamps on All Forms and Charts
As a medical practice having the date and time a patient signs a form or a provider signs a chart is very important. Currently, each record shows a time stamp on the computer but this does not appear when it is printed. Having this printed would be very helpful for any medical legal issues. Thank you.
24 votes -
Virtual consultations video platform
would love to video chat with my client via the app to be able to do virtual consultations. right now I have to use a separate system for that
24 votes -
display business logo on check in screen
Would like our business logo displayed on the Duo check in app
24 votes -
Search in Contact Center Messages
It would be helpful to be able to search for certain messages within the Contact Center.
24 votes -
Duo Android App Support
Check-in to be on a much larger screen, which requires using android instead of apple.
24 votes -
Offer code applied online should be visible in the dashboard
It's really difficult to understand how well any given offer code is performing (especially if it's a limited time offer) when you can't see if patients applied the code when online booking. The only way it comes up is when you go to check the appointment out. It makes our business look disorganized when the front desk and providers don't have that visibility. Our providers will pitch something to the patient not knowing they already "signed up" for another offer. How can we motivate our staff to use promo/offer codes on social media when they can't see the results in…
24 votes -
alphabetize the "select category" dropdown list when adding new products
you need to alphabetize the "select category" dropdown list when adding new products. I'm tired of hunting for the correct category. because Blvd. doesn't do sub-categories like other systems i now have close to 100 categories to choose from when i add a product and IT'S NOT IN ALPHABETICAL ORDER!!!
24 votes -
Send booking confirmation email to clients when booked through the app
Clients need confirmation of their appointment details, particularly if booked within the 48 hour timeframe when they do not receive a reminder. Right now, Professional app does not send the booking details email if the appointment is booked through the Professional app.
24 votes -
Report to show an average on what each client spends
Report on which clients are our overall top spenders (throughout multiple services at the salon). We were looking for our top 160.
24 votes -
23 votes
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Can the internal appointment note be visible/pop up by simply scrolling over the appointment?
This will be more efficient and less clicking through for the staff.
23 votes -
Bulk add services to a Provider
The business is wanting the ability to bulk add services to a provider rather then individually.
23 votes -
Future Appointment reporting
Would like to be able to pull a report that shows for future appt how many member appts there are, non member, returning customer non member, start a membership etc.
23 votes -
Make referral source mandatory
Where new clients come from is critical information to understand. Currently, referral source isn't a mandatory field to complete a profile and I think it should be! Our team constantly forgets or skips asking this and it's lead to tons of profiles without a referral source. If it's not mandatory then it should be a warning when creating a profile.
In an ideal world this would be a backend setting "make referral source mandatory"
23 votes -
Include 50% charge policy in automated texts
We would love the automated texts to include the 50% charge policy, so when they are charged they aren't blind sided by it.
23 votes -
Filter clients by birthdays
Ability to filter clients by birthday in order to create audiences for one time blasts.
23 votes
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