8473 results found
-
Internal Messaging
Internal messaging within employees, like a chat or inbox. To remind them to call/follow up with a patient. Or a "Hey your patient is ready for you". It would be very helpful.
32 votes -
Deposit for Appointments
I'd like to charge my clients automatically a $25 reservation deposit for their appointments to decrease cancellations and no shows. The $25 would still go towards their service, and for them to automatically pay for it on the online booking overlay.
32 votes -
It would be nice to add an "unread" option after opening a chat on text messages.
It would be nice to add an "unread" option after opening a chat on text messages. Just as they have implemented on the iPhone. Opening and choosing "unread" with a simple swipe.
32 votes -
Unopened messages need to be at the top
Unopened messages should be prioritized at the top. It's frustrating to scroll through a large number of messages just to find the ones that are still unread.
32 votes -
Ability to set up custom client reminders
For example: " I would like to set a reminder for 6 months from now to contact a Client to make his next appointment"
32 votes -
no show fee on receipt
When a client no shows/late cancels the no show / late cancellation fee should be shown on the receipt instead of a discount
32 votes -
Limit # of times client can reschedule
Limit the number of times a client can reschedule an appointment. For example, if the appointment was first booked in February, it should not be possible for them to rebook into April as we have some seasonal services. I'd like for clients to only be allowed to reschedule an appointment no more than twice. After that, they should have to book a new appointment and place a new deposit.
32 votes -
Clients can rebook a previous appointment (service + provider)
Allow clients to see appointment history and easily rebook a previous service + provider combo
32 votes -
32 votes
-
Loyalty Points - Redemption Options
This account is asking for the ability to pick the amount of points being redeemed at the time of checkout as opposed to it redeeming all points available Example, from client: "Our struggle is we have some clients that are frequently in the salon but don't have any loyalty to a specific provider. They could end up with a free service due to a lot of accumulated points and the "lucky" provider they had that day takes the hit."
Offered a work around for the time being.
32 votes -
Scan Inventory In and Out
Would love to be able to use the barcode scanner to "scan in" and "scan out" inventory. So as you scan an item it adds to the number received.
32 votes -
Payroll reports
I would like to see a commission detail report by service provider. Currently have to run two reports, download them copy and paste. Very clunky!
32 votes -
More descriptive text confirmations
We would like to see more descriptive text confirmations for clients with multiple appointments in one day. At this time, clients receive separate text confirmations for each appointment and it does not say the type of service and/or service provider name in the text confirmation.
One particular client was booked for a Manicure at 10am and Pedicure at 10:45am, immediately following. The client received two separate text confirmations and on different days. The client showed up at 10:45am, thinking that her appointment was rescheduled to a later time.
32 votes -
Appointment Ratings Report
Appointment ratings download
32 votes -
Duo should not require an iPad app connection for checkout
We are one of many boutique hair studio in NYC and have eliminated the 'front desk' We do all our own bookings by email and online and use a laptop in the salon. With the duo, now we have to have the ipad as well just to process with no other functionality needed in the salon for an ipad. The ipad also has to remain off idle/unlock so the Duo app is always working. So the ipad now has to remain on the charger. For a salon without a front desk it's one too many devices and silly that the…
32 votes -
31 votes
-
Staff to staff messaging
Our business recently moved from an EHR system to Boulevard. In our previous system, staff could send internal messages directly within a patient’s chart to share updates, concerns, or important information about that client.
Right now, Boulevard’s Messages feature is designed for client communication, so there isn’t a built-in way for staff to message each other inside a client profile. This makes it harder to keep patient-related communication organized and tied to the correct record.
A feature that allows staff-to-staff messaging attached to a client profile would help our team collaborate more efficiently and keep all patient communication in one…
31 votes -
Having a connection between parent and child profiles
Ability to link a parent's client profile to a child's client profile and have children's appointments appear in the parent's client portal and in the History tab of their profile.
31 votes -
Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
31 votes -
Create more than 1000 characters for dot phrases for charting
Create more than 1000 characters for dot phrases for charting, many of our medical aesthetic treatment charts require more than 1000 characters
31 votes
- Don't see your idea?