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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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  1. We love that there is a gallery in the client profile, but have years of photos on another program. The company is able to make an export but BLVD is currently not set up for bulk photo transfers. I can understand the concern, however doing this manually will take months and creates more room for mistakes to be made.

    28 votes

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    Scheduled  ·  0 comments  ·  Admin →
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  2. Would like one set deposit amount or percentage for all services all providers rather than having to set at individual level.

    28 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. It would be a feature to have a time stamp for when you mark an appt as arrived.

    28 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  4. Would like our business logo displayed on the Duo check in app

    28 votes

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  5. 28 votes

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    This is not a planned priority for Boulevard at this time however we will continue to evaluate the needs of our customers against consumer protection measures defined by federal and state laws when considering this feature for development. 

  6. We need tickets for each client on each provider. Currently, one has to click to edit the appointment for each individual client, then select to print that Appointment Ticket in that window. This takes like an hour to print this way. We need a way to print Appointment Tickets for an entire day for all clients.

    28 votes

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    Waitlisted  ·  9 comments  ·  Admin →
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  7. Would like to have a note that you can have show up before you click to confirm an appointment. For example if a client has a history of no shows or cancelling last minute then the person who answers the phone can make sure we have a card on file.

    28 votes

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  8. A dashboard that shows whats happening in a business. Have it show a quick look at sales, clients booked, etc. that could be pulled from reports. Attached are screenshots of the look/idea.

    28 votes

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    Waitlisted  ·  10 comments  ·  Admin →
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  9. We are one of many boutique hair studio in NYC and have eliminated the 'front desk' We do all our own bookings by email and online and use a laptop in the salon. With the duo, now we have to have the ipad as well just to process with no other functionality needed in the salon for an ipad. The ipad also has to remain off idle/unlock so the Duo app is always working. So the ipad now has to remain on the charger. For a salon without a front desk it's one too many devices and silly that the…

    28 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  10. It would be nice to add an "unread" option after opening a chat on text messages. Just as they have implemented on the iPhone. Opening and choosing "unread" with a simple swipe.

    27 votes

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  11. When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.

    27 votes

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  12. Ability to send and receive messages from the professional app. This is critical to business at Bare Skin Studio.

    27 votes

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  13. Would love to be able to give a thumbs up to a client text so they know we have read the message or whatever instead of having to respond back

    27 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  14. There should be a pop up alert for blocked clients that call the salon and try to book over the phone, instead of just disabling the regular booking actions and getting a notification that the service provider does not offer that service. You should not have to go into the client profile to find out that they are blocked. This could cause uncomfortable interactions between the client and support staff.

    27 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  15. When patients cancel online them, ask them to select a reason for cancelation and prompt to reschedule. It would be nice if we could change the options for cancelations. Thank you!

    27 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. Currently my location manager can update quantities but not enter new products or update price changes on existing products. As the owner, I have given her autonomy over our inventory and it is up to her to manage. The software is forcing me as the owner to do this and I pay her to do it!

    I do not wish to give her total control over our software so it should be something I can allow in permissions.

    27 votes

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    Scheduled  ·  1 comment  ·  Admin →
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  17. We'd like to be able to upgrade/downgrade a membership (we have two tiers) without having to cancel/sell each product separately. This causes our overall member counts to be off and leaves room for error when done manually.

    27 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  18. I have spoken to a few prospects that say they pay when credit is due or they get a commission once their hours are hit. For example, someone will either get paid their hourly rate or their commission rate (whichever is higher that week).

    27 votes

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  19. Would love to be able to use the barcode scanner to "scan in" and "scan out" inventory. So as you scan an item it adds to the number received.

    27 votes

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    Waitlisted  ·  9 comments  ·  Admin →
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  20. We are seeing an increasing level of FRAUD on new guest profiles. We really need to be able to take the photo of the guest and capture other ID elements like the driving license.

    27 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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