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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8529 results found

  1. Would love to see an option where you can see the hours front desk/management Staff will be working through the schedule option instead of just at the time clock so it is visible from the app and not just the internet browser.

    5 votes

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  2. It would be incredibly helpful to have more customizable employee access options within the reporting system. Currently, I have receptionists who need access to inventory reports but should not have access to summaries reports. While I was able to grant them access to inventory on hand, they cannot filter the report to see specific details like desired quantity—which limits its usefulness.

    Additionally, I’ve noticed that the summaries page displays more data than the reports page. Ideally, these should mirror each other, or the reports page should provide more detailed insights and filtering options.

    Requested Improvements:

    Granular Report Permissions – Allow…

    6 votes

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  3. It makes no sense to include tips in net sales if your team members receive their tips or a portion of their tips. That is not revenue - it's tips (totally separate). Why isn't it possible to remove this through a simple filter?

    I've spoken to multiple team members (chat, chatbot, tier 1, and tier 2) and no one could understand or explain how this misleads the numbers. I was told it was a "simple configuration issue" and pushed off to the next person - only to waste an hour of my time trying to explain that a sale is…

    2 votes

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    1 comment  ·  Admin →
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  4. The ability to change the frequency of perks separate from the membership frequency. For instance, I want the patient to be build monthly for a year long membership and have a perk added to their account every 3 months.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  5. We are unable to provide service pricing due to the variance of providers rates. This creates a problem as BLVD isn't prompted to collect credit card information to remain on file for No-Shows/ Cancellations.

    1 vote

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  6. Ability to sort Reports by 'created on' date or 'created by'

    3 votes

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  7. Offer availability to include more tabs under Client Profile Tab>Notes section. Specifically a tab for ID/Insurance Info, Vital Signs, etc.

    5 votes

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  8. Referral Program: It would be nice if we could set up different referral programs for different stylist. That way some stylist get to choose if they want to run a special or not.

    3 votes

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  9. preventing providers from taking clients back prior to receiving required documents for service

    4 votes

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  10. Be able to upload a photo to the client’s chart and choose from their gallery.

    37 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  11. Be able to edit service duration at checkout if the service is changed at checkout. We want to be able to track service provider's utilization, but can't if the duration changes to 0h0m at checkout.

    2 votes

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  12. Be able to edit service duration at checkout if the service is changed at checkout. We want to be able to track service provider's utilization but can't if the duration changes to 0h0m.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  13. Guests would love for us to be able to print all upcoming appointments. We can screen shot from the computer but it would be very helpful to print out for those guests who are not tech savy.

    13 votes

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    1 comment  ·  Admin →
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  14. format the hourly employees clocked hours with their pay structure for faster and easier payroll reports

    14 votes

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  15. If there's someone who reschedules the appointment or adds a note to the appointment, it would be good to see who made that change or added the note.

    4 votes

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  16. Ability to edit the "your card won't be charged today" blurb in the booking process

    49 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  17. Please allow for us to require provider selection when selling product in the register. It's hard to remember to do this at checkout and we're having to manually adjust sales to properly award product commission.

    1 vote

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  18. Right now, selecting an appointment time with a specific staff id from the API automatically sets the preferred staff on the appointment (heart icon). Right now there is no way to control with the API whether this is set or unset at the appointment level. At the very least, please provide a way to unset this "preferred staff" flag on an appointment from the API. Better even would be to allow to set this as a flag when we book an appointment so we don't have to unset it later.

    See dev support ticket DS-2792 for more information.

    1 vote

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  19. The female request tag should be a different color, preferably pink since its universally recognized as a "girl" color and would make it easier to read since we work in a fast paced environment and every second counts. We have to keep going into the service to read whether its male or female request when the color change would be read without having to even click on the appt.

    2 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  20. We have a membership that requires an enrollment fee and also charges monthly. I know how to set up a membership for purchase online, however since there is no way to charge the enrollment fee with it we aren't able to see memberships online. We need an update to allow for an enrollment fee to be automatically charged ONCE so that we can sell memberships online.

    11 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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