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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8144 results found

  1. It would be nice to:

    1.) Text through the Blvd App -- not have to go through the safari or google website to navigate on your phone to message patients back. Only having computer/browser access to text messaging sets so many limitations.
    2.) Be able to schedule messages! For example, I could send a message to "Jane Doe" scheduled for (DATE) and (TIME) in the event that we saw a message late a night and did not want to forget to respond to their messages.
    3.) Allowing all unread messages to stay at the top of the screen
    4.) Pinning…

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. Currently, only an Admin can see all locations without actually being assigned to any of them. Therefore, they don't need to be listed in Manage > Staff.
    Non-admins currently do need to be assigned. Businesses with a remote CX team then have to assign them to all locations, but can be confusing for franchise owners who have a new location and over two dozen staff assigned to it when they don't actually work AT that location.
    It would be great to activate a user to have permissions to see all locations while NOT being an admin.

    1 vote

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  3. Currently, the Discounts & Offers report exporter has a limit of 1,000,000 rows. For larger sets of data, some rows will be missed entirely creating gaps. Having the ability to select a specific date range would reduce the overall size of the report and allow full exporting.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  4. This would allow users with Business Manager/Admin permissions to reset a staff member's two-factor authentication and allow them to update their phone number without needing to disable 2FA business-wide.

    1 vote

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  5. Add time stamps to appointment history. ie: what time the previous appointments were scheduled for.

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. where you can put add on products WITH a service so you can still track the inventory but help everyone remember to offer to patients. also lets patients see more of what you have if you are looking to book online

    right now you can do it by making it an add on SERVICE but then you dont track inventory!

    17 votes

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  7. When a client gets a virtual gift card it would be cool if there was integration with the duo - so they could tap to use the virtual gift card if we dont have scanners in the store

    1 vote

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  8. I would like to schedule send my response to clients. I can respond any time of night and schedule the message to send in morning after business hours.

    1 vote

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  9. Ability to set 2FA at the Staff Role or Permission Group level, securing logins for users with greater access to data and business settings.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. Ability to set 2-Factor Authentication for staff with international phone numbers (eg. The Philippines)

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Customization on blocks:
    Changing colors of blocks
    Duplicating blocks
    Run a report for all blocks on the calendar
    Select multiple employees at 1 time and select a date range

    9 votes

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    1 comment  ·  Admin →
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  12. it would be great if we could filter the client notes section to see notes only from front desk staff or notes left only by service providers

    1 vote

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  13. when the service providers view their clients on the mobile app, it would be helpful if they could access the client's wallet and view the amount of remaining vouchers that a client has

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. It would be helpful to have a column indicating the person who checked the client's appt out in Ratings, as their feedback may be related to their checkout experience and would be helpful to easily identify.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  15. Currently we can only recur shifts by the week/biweekly/every 3/every 4 weeks. It would be really helpful if we could recur shifts by the placement in a month. For example: Employee only works the 2nd and 4th Tuesday. The current setup we would have to either manually add every shift or do every 4 weeks, however this would be messed up by months that have a 5th Tuesday.

    4 votes

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    1 comment  ·  Admin →
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  16. My clients would like an itemized receipt for their services.

    1 vote

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  17. We, too end up with confusion about online booking. People select a provider without realizing "First available" is an option, then they are locked out from seeing many potential appointments. I think it should default to First Available, and then have the option to choose a specific person.

    3 votes

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  18. show all available providers at the time of a desired appointment

    3 votes

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  19. want to show more options to clients based on appointment slot instead of a provider's availability

    3 votes

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  20. Currently there is no way for us to pull a report or list that shows all clients who came in for a certain service within a time period. The only option is to filter by first or last appointment which is ineffective as they may have come in for something else since then. For example, I want to see all the clients who came in for botox 3 months ago and haven't rebooked. Theres no clean way to do it.

    4 votes

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