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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7857 results found

  1. Our salon needs commission tiers with a layered structure, e.g., $1-2500 = 40% of that amount. Then, the amount between 2500-3500 could receive 45%, and 3500-5000 = 50%, and so on. This should also include an hourly and commission option to fulfill state minimum wage requirements that can be reflected in the commission totals. (minimum hourly rate; or rate desired would work randomly with the commission totals showing that the hourly totals could be nullified by commission amounts if desired.)

    4 votes

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  2. An automated email from the building system would provide options for information, including daily totals and summaries. These options may include retail staff numbers or selections to be checked, as well as a synopsis of the total day, week, month, or year.

    5 votes

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  3. Add a feature that the clients can check the balance of their gift card.

    18 votes

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  4. Agreed, i have so many clients calling because they said they have to many things in their cart and are unable to delete it. Please make the menu a little less confusion

    22 votes

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  5. Create an option in automated reminders to a specific group of tagged clients. For example, our clients who are doing HRT will be reminded in 6 months to get bloodwork done.

    4 votes

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  6. Allow businesses to customize post-appointment follow-up messaging and to link our review platform, like Google Reviews. Right now, the canned SMS/email only directs clients to rate their experience inside Boulevard. That does nothing to boost a business’s online presence.

    I want to be able to insert my own google review link (or other platforms) and to customize my messaging to match our brand voice and marketing strategy.

    Without this, Boulevard is limiting growth and keeping reviews locked in its own system instead of helping businesses build the visibility and reputation that actually drive new clients.

    18 votes

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  7. I do not see a way to allow staff to access reporting to audit upcoming appts. Say I ask my front desk team to let me know how many tox appointments are scheduled over the next quarter, there is no way to give them schedule summary permissions. They can only run reporting for past/closed out appts. We should be able to give select access to both summaries and regular reports.

    2 votes

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    1 comment  ·  Reporting  ·  Admin →
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  8. Make it easier to see patient history, like how many units of botox they has previous appointments or maybe just a way to flip through the old charts instead of having to open and close each one... we need the system to be more user friendly and faster for busy schedules

    4 votes

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  9. 3 votes

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  10. On the time block you can repeat it but there is not an option for daily

    7 votes

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  11. When you hover over an appointment of the patient, their profile photo pops up next to their name.

    38 votes

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  12. Would love if clients could view how many loyalty points are in their account through the client portal, to encourage them to come back in and use them. Also a brief description of how many points are earned on products vs services.

    8 votes

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  13. We have several add-on services that can be performed by other members of our team, that would be utilized by clients in online booking if they were available. Having the option to add-on, then select the professional within the add-on would open up more possibilities for the client. For example: Book a haircut with one person, then add a massage, facial, or sauna session (or all three), onto the haircut. It's a major lost opportunity not being able to do this.

    2 votes

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  14. I as a Nurse Practitioner do not accept tips, but my aestheticians do. In Aesthetic Record we could turn this option off/on per provider. I recommend the ability to do this in Boulevard.

    3 votes

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  15. It would be helpful, especially for older clientele, if the rating message indicated which star indicated the higher rating.
    We've had lovely reviews, when because they clicked that star on the left- it game us 1-star, when it was clearly meant to be 5-stars.
    Maybe this could be an optional feature to show 1-5 beneath the stars or something similar.

    3 votes

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  16. our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their…

    13 votes

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  17. We have one specific procedure, that shouldn't be scheduled back-to-back for the same person because it is very physically demanding. There must be at least a 1.5-hour break between appointments for this procedure for the same person.
    Would it be possible to add a scheduling rule so that, once a person is booked for this specific procedure, she cannot be booked for another appointment for the SAME procedure for 1.5 hours before or after that appointment, while still being available for other procedures during that time?

    4 votes

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  18. 7 votes

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  19. Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).

    Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.

    5 votes

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  20. We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.

    The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.

    We put lots of warnings with the service description, but it still happens every week.

    When we don't offer it for online booking, we get people complaining that we don't offer the service.

    Please Please Fix group booking to ensure that these are booked properly!

    5 votes

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