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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7226 results found

  1. Google Analytics no longer uses "Conversions." Instructions are outdated, causing user friction. Please update!

    1 vote

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  2. Please update support documentation: "(gear icon > Online Booking > Conversion Analytics)" is no longer the path. --> "Client Experience" has replaced "Online Booking" it seems.

    1 vote

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  3. We need the ability to set dynamic pricing for individual stylists or service providers within a single profile. For example, if a stylist named Jane offers a haircut, we want to be able to assign both a regular price and a premium price that automatically applies during high-demand times (like weekends, early mornings at 5 AM, or late-night appointments).

    We also need the flexibility to customize these high-demand times per stylist, as one stylist’s peak hours may be different from another's. For example, Jane’s premium pricing might apply on weekends, while Jack’s could apply on weekday evenings.

    Currently, we’re using…

    3 votes

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  4. Permanently delete disabled charts and forms

    3 votes

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  5. Need to be able to access messages on the app so we can communicate with customers without having to login to the website. We are currently using another software for patient texting and it would be very beneficial to have all in one system. I need a platform where all employees can answer to the messages when we are logged into the app and we get a notification to our phone when someone sends a message.

    5 votes

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  6. Facial Lounge would like to be able to scan a QR code associated with a specific offer in order to avoid human error when applying offer discount at checkout.

    7 votes

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  7. Allow gratuity on all services and products as a single total rather than individual services and/or service providers.

    1 vote

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  8. Have receipt emails sent to clients show them how the appointment was paid for whether account credit, gift card or credit card.

    1 vote

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  9. Including appointment service discount in the API for Appointment Services to track the usage of an offer code for appointments booked in the future.

    1 vote

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  10. I'd love if "finishing time" had a similar visual block to "transition time" so it could be distinguished on the calendar view

    1 vote

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  11. Allow for creation of promotional products that don't skew retail product averages. I.e. I want to send thank you cards to patients and track that in BLVD on the patient profile (and possibly a separate promotional product report) but don't want to skew retail averages because it is a product.
    Almost like a 'misc product' or 'misc item' that doesn't skew data on retail products.
    Would also be helpful for promotional items

    1 vote

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  12. We have some services that are member-only services and would like our members to be able to self-book. However, we have issues with non-members also booking those appointments.

    1 vote

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  13. ability to copy previous appointment notes from previous appointment using the app.

    1 vote

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  14. When looking at the cancellation appts it would be nice to either be able to delete them onced you've followed to see if they've re-booked, or be able to see if they have rebooked from that screen.

    1 vote

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  15. I’d love to suggest a streamlined feature for the Boulevard Duo app check-in process: the ability to add 2–3 short, customizable questions that pop up when a client checks in—without requiring them to complete a full form.

    These would be lightweight, quick-response questions (multiple choice, yes/no, or short text) designed to improve client care and communication in a seamless way. For example:

    “Do you prefer a silent appointment?” (Options: Yes / No / Depends on the day)

    “Have you recently changed anything in your skincare or medications?” (Yes / No)

    Optional third question (customizable per business or provider)

    This would…

    1 vote

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  16. Bella MedSpa would like to offer $$ amount commission for every membership sold instead of a %.

    4 votes

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  17. 2 votes

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  18. 2 votes

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  19. This feature would automatically apply an offer code when a client's cart total exceeds a specified amount. Key benefits include:

    • Streamlined checkout process for clients
    • Increased sales through incentivized higher spending
    • Reduced manual intervention from staff
    • Flexibility to set different thresholds for various promotions

    The system would continuously monitor the cart total during the booking process and instantly apply the relevant offer once the threshold is met, enhancing the overall customer experience and potentially boosting revenue.

    8 votes

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  20. What happened to the ability for the Medical Director to enter a note into a chart this is reviewed? It didn't work in the past, but now it's completely absent. I think it's important to be able to make a note if there is an issue or complication.

    7 votes

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