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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7106 results found

  1. automate new appointment information - we have auto confirmation texts why not simplify the process for us and them. if they call, we should gather first name, last name, phone number. select the time and day they have their appointment and then let them know the appointment is pending on the schedule until they "click the link (that this idea would create lol)" and fill out their credit card information - once that information is filled in the appointment would be officially set - and then theyd get the confirmation text 24 hours ahead as well. its a lot of…

    2 votes

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  2. A direct integration with Go High Level for marketing, funnels, and automations in general. Currently have a custom API and it is still extremely messy and essentially not usable.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. We would ultimately like the option or a setting to require services on an appointment to start at the same time.

    Our business has services we offer, and we have additional services we would like clients to be able to book / add that would happen at the same time. We currently utilize Service modifiers for this, however modifiers aren't tracked in reporting. Additionally, if a client has a voucher for the service the modifier was added to - it will set the service cost to $0. This results in our needing to add a retail product to the sale…

    1 vote

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  4. For example, if a client want's to have the same standing appointment each Wednesday at 5pm. That way we don't have to create each appointment individually.

    1 vote

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  5. We charge a monthly fee to pause a membership at our spa. It would be amazing if a "charge fee" option popped up in the pause membership window - just like a "charge fee" option pops up if a client late cancels or no-shows. That way the client is charged a monthly "freeze fee" during the paused months and regular membership payments can resume when the pause period ends.

    1 vote

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  6. We charge a monthly fee for pausing a membership at our spa. It would be amazing if this feature could be built into the membership pause option. Just like when a client late cancels or no-shows the option for "charge fee" pops up - If we could simply click "charge fee" in the pause membership window it would be so much more automated. The member would basically be paying a membership freeze fee every month in place of their regular membership payments, and then when the pause period ends, regular membership payments should resume.

    1 vote

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  7. It takes far too long to figure out where the 60+ messages are at in our thread of clients.
    We need something in place to help us be able to quickly view only the unread messages.

    1 vote

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  8. Add a weeks voucher expiration because we charge memberships every two weeks

    1 vote

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  9. Enlarge tag icons so we can see them better.

    3 votes

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  10. Instead of giving a gift card for a dollar amount clients can purchase a gift card that is tied to vouchers/ specific treatments.

    66 votes

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    Waitlisted  ·  14 comments  ·  Admin →
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  11. The Daily Summary Report (in the Report section) apparently only shows information for dates that a sale happened. This leads to missing and inaccurate data when looking at a specific staff member who may have had a full day that had no appointments booked. These days don't show in the report, which can lead to inaccurate utilization numbers (Hours scheduled and hours booked).

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. I have client list data reports from Botox day that I would like to import. There currently doesn't look like there's an option to do so unless I add each client one by one. I want to be able to text and email blast that report of clients.

    1 vote

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  13. For client feedback text/email option allow it to be customized to link to our business page or google review.

    9 votes

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  14. Please make it possible to just require a flat deposit amount across all services instead of % !

    6 votes

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  15. Many clients complain that they didn't have enough time to change or cancel their appointment within our cancellation policy once receiving the reminder email. It would be nice to be able to change when that could be sent.

    1 vote

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  16. Invoices that can be sent to clients for products and services.

    2 votes

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  17. We have a membership system where the client gets to "bank" dollars as store credit. When they log in, many clients gets confused with monthly benefit account credit shown as what they currently have in their wallet. PLEASE MAKE IT CLEAR THAT THE BENEFITS ARE WHAT THEY RECEIVE every month and NOT WHAT THEY CURRENTLY HAVE. Thank you!

    1 vote

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  18. When a client reschedules an appointment within the late cancellation window, the client should show up on the cancellation list in addition to patients who have cancelled so that all staff can see who has rescheduled and when they rescheduled to.

    3 votes

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  19. 3 votes

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  20. Some products can only be ordered in 3's or 6's. Additionally, suppliers may offer discounts when items are ordered in 12's.
    This would be easier to manage if there were the ability to enter a required unit quantity in the product profile which would be used as a rule when creating purchase orders.

    2 votes

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