One of the biggest issues with this practice management platform is the lack of operational workflows truly aimed at improving each practice's management of their business.

We need to be able to have unique customizations directly through boulevard as we are not paying to utilize BLVD as a merchant processor but rather for our practice operational needs and medical records. Not giving us an option to create a unique experience that fits our brand is disheartening to say the least.

The amount of work arounds we have had to create and the amount of money spent on outside apps to form a more efficient communication with our patients including utilizing a different merchant processor for our online wellness services is absolutely ridiculous.

Boulevard has too many holes to continue operating in this space if those tasked with remedying the issues are not able to review practice requests and act immediately or within a short turn around timeframe to continue to thrive in this type of professional capacity.

I feel as though I was blinded by the pretty appearance on the social media as well as through their marketed/branded products that were mailed to us...

Extremely disappointed.