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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8366 results found

  1. Service commissions should not be deducted when a services is discounted. Employees should receive full commission on pre discounted rate.

    4 votes

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  2. I have a lot of clients that put multiple cards on file. Please make a feature that allows us to put one as their default card so we don't accidentally charge the wronge card.

    3 votes

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  3. It would be amazing to be able to see a Cancelation Rate % of clients who cancel on service provider's schedule. The ideal statistic would show a % which would be factored by the amount of clients who cancel their appointment within the selected time frame, but do not rebook.

    This helps because it shows if a certain provider is perhaps doing well in rebookings, but most of the clients then cancel their future appointments so it's not really helpful just to see a high rebooking %.

    20 votes

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    1 comment  ·  Reporting  ·  Admin →
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  4. I would like to be able to create drip campaigns to follow up with consultations that didn't book, patients who put a service into their cart but didn't follow through with booking, and patient's who may need additional services

    4 votes

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  5. Adding/changing online deposit percentage to dollar amount. When clients get injectables done, often times we don’t know how much they’re going to get or want so it makes it difficult to put a percentage deposit when the client books because they’re price may end up being higher

    4 votes

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    0 comments  ·  Other  ·  Admin →
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  6. we created a before and after photos form. I would love for the photos to have treatment name and treatment date attached when they upload to gallery.

    4 votes

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  7. Notifications that pop up in your desktop/ apple device that is logged into the app when a client sends a text message

    2 votes

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  8. customer wants to be able to search and filter through blast campaigns without scrolling through pages upon pages

    2 votes

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  9. When you have multiple locations it would be great to bring back the Title on the report page with

    LOCATION NAME
    DATE RANGE

    Also, can you make the credit card fees amount font larger. That's pretty important for an owner and accountant.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  10. Please make the Service Order Scheduling more streamlined for Services that are not "flexible". Instead of numeric values, please make a flow chart where we can step up "fixed" scheduling options by the name of services and visually see what is first service, second service, third service, etc. Sometimes we have 1 or 2 ways we can schedule a service but it is still not necessarily "flexible" when it comes to other services.

    2 votes

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  11. Hello, I think Boulevard should be integrated with Quest labs. This would allow me as a healthcare provider order, receive and review clients labs with them in office. It will also allow the clients to see and review their own labs.

    2 votes

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  12. We have a lot of clients who want to submit their expenses to HSA and FSA accounts. They keep asking us for a report for the year that has the dates they were here, a detail list of all the services provided on that visit, the cost of each individual service and upgrade to that service, and the payment method used for that visit. We need to be able to "print" or download this as a PDF that looks professional with our company logo and contact information on it.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  13. Create a drop down menu for everyone associated with that phone number. Client can choose whom they are booking an appointment for. Especially children that they don't want to create an account for.

    2 votes

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  14. It is still far to easy to double book resources (the pop up warning when initially booking is nice, but limited to initial booking, rescheduling will still allow a resource to be double booked unintentionally)

    It would be great to have a forward looking report to let me know any resources that are double booked in the next n days or weeks. Then I can solve the problem before it becomes a crisis.

    3 votes

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  15. Sometimes I need to be able to add in a note or something like log in a medication received. We should be able to do that without having to create an appt

    10 votes

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  16. I sometimes apply the wrong amount of account credit to an order and need a way to undo it without adjusting balances or voiding the order.
    I had to charge a client for a deposit instead of transferring it to her second session today and it was painful! I hadnt even finished the checkout, i just had no option to return the credit to her account because i hit "apply". please make it easier to cancel application of credit; it should only take the account credit once checkout is complete.

    2 votes

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  17. Hi Boulevard Team,

    We’re hoping you can help us determine whether there is a cleaner workflow for an issue we’ve encountered with our twice-yearly promotional sales.

    We are a medspa/wellness practice and use Boulevard Packages for our Summer and Winter Sales. This works extremely well for nearly all of our services because patients can shop all sale offerings in one place online, purchase a package, and automatically receive the appropriate vouchers in their account.

    The exception is Botox and Dysport.

    During our sales, we typically offer:

    30 units of Botox for $300
    90 units of Dysport for $300

    Historically, we…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  18. There should be a way to collect a flat fee at time of online booking, rather than having to manually enter a % of the list price. If I want to collect a $50 deposit for all my services, I shouldn't have to figure out what % 50$ is for each of my services.

    2 votes

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  19. There have been many instances where an issue arises and it takes 15-20 minutes before a human jumps into the chat after the bot gives me the steps to try and fix it on my own. Because it is a chat there are times where what they are asking you does not make sense and for them to go into further detail then it takes a longer response time, following pictures etc. when a phone call would be faster for step by step insturctions.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  20. This would give businesses the ability to add $$ to a gift card when a qualifying amount is purchased. Example: Buy $100 gift, get $25. This would automatically add the $25 for gift cards purchased over the $100 amount.

    2 votes

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