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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7860 results found

  1. Trying to create a reasonable SOAP note for treatments, when trying to make it detailed for compliance, 1000 characters simply isn't enough. Please extent characters

    1 vote

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  2. Look at Mangomint's booking widget. It is way better than Boulevards. I have been with you for 3.5 years and you have not upgraded it once. I have had many clients tell me that I should look for a new booking system because they gave up trying to book something on it. Please. If it doesn't happen soon, I am switching to Mangomint.

    4 votes

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  3. It would be nice to have tabs for multi-tasking. Thank you

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  4. Have a photo present to the patient's profile rather than having to go into the patients chart and looking in that gallery.

    2 votes

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  5. 2 votes

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  6. I think it would be super helpful if Boulevard had direct shareable links for booking categories/services.

    For example, instead of only sharing the main booking site link and having clients click through each category themselves, it would be amazing if we could directly send a client to a specific category like facials, laser hair removal, injectables, etc. especially through email or SMS.

    I think it would make the booking experience much smoother and quicker for clients looking for specific services. Just wanted to share the idea in case it’s something your team may consider in the future!

    2 votes

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  7. Would like to have the option to manually adjust payroll. For example, we don't want our employees to be paid for a discounted service but instead the full service price.

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  8. I HATE the auto confirmation and reminder messages and I want to be able to edit them fully. I hate that you guys charge so much for text messages, even when it doesn't cost you anything. I hate that it's 5 segments for one reminder text. So that's my feedback

    6 votes

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  9. I would like to submit an idea. I feel for text messaging in the med spa business is very important, especially in such a fast paced time like today. But since we are paying for those certain amount of texts, if we happen to not use all of them, I feel it would be nice to have them rolled over. I think once a med spa gets busier, even with the rolled over usages, it'll still go over what's given in that package so it'll be a win win situation for both sides.

    3 votes

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  10. I am forever having to scroll and find where I left off when trying to bulk edit inventory or sales or anything. IT IS DRIVING ME BONKERS. I should be able to open the sale or product, make the edit, and return to exactly where I left off. Why in the world is this not a feature? Why am I using Boulevard? I can't send invoices, I can't bulk edit, I can't get inventory alerts, I can't bulk merge clients, I can't get a report on duplicate clients, and okay, I can't do all these things so I'll do them…

    4 votes

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  11. Would like for the add on services to be included in the time of the base appointment. Is currently automatically added on after the appointment in which we're having to go in and manually move it.

    4 votes

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  12. We are looking for a more advanced charting and checkout system that creates a seamless transition between treatment consents, documentation, and patient checkout. Ideally, the system would allow treatment consents to link directly to the checkout process while also documenting the products used, including corresponding lot numbers and expiration dates. This information would automatically deduct products from inventory, allowing for more accurate tracking, traceability, and overall inventory management.

    2 votes

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  13. Add Product, Service, Gift Card, Membership, and Voucher/Package Discounts to the sales summary report.

    Or Create a specific "Combined Report" for bookkeepers and accountants. A singe report showing: Income (Service, Membership & Product) (Business Cost of Product Sales), Discounts (as mentioned above), Refunds, Liability Income (Voucher/Packages, Gift Cards, Client Accounts), Redeemed Liability, and Tax Totals.

    Beyond the Sales Report as the added parts of the Combined Report would include, Payment Distribution, Product Sales, Service Sales Summary, Sales by Service Provider, etc.

    This would be very helpful, instead of pulling 3-6 different reports, just because we need 1 piece of information…

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  14. The online gift card system in Boulevard appears to be designed around the assumption that users are buying gift cards for themselves, which does not reflect real-world behavior. In practice, almost all gift cards are purchased as gifts for other people, and the current workflow breaks down because of this.

    From the start, the system creates confusion by requiring sign-in and prompting non-account holders to enter “YOUR phone number or YOUR email address,” with no clarity on whether this refers to the purchaser or the intended recipient. Purchasers frequently enter the recipient’s information, assuming that is where the gift card…

    4 votes

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  15. Any appointments that are made directly on the calendar currently the system automatically overrides any double booking rules that may have been in place. This is completely insane that the double booking resource only works for online appointments booked as most practices book appointments over the phone as well as accept online bookings so it would only make complete sense that online and internal booked appointments can both be attached to the same service resource especially when there is only 1 machine.

    2 votes

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  16. Change the marking on face for tox units to just the number where the injection was place. the lined make it harder to read .

    2 votes

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  17. Currently, we have a membership option that gives discounts at time of check out. It a client purchases the membership at checkout, those discounts are not applied. It must be two transactions, which is not ideal due to fees. Ideally, the client could add on a membership at checkout and the discounts be automatically applied.

    2 votes

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  18. When I start a help session I am first greeted by Billie. 9 out of 10 times Billie is not able to help me, and I get passed to a human agent. When I get passed to the human agent, I get to rate how my experience was with them, but not how my experience was with Billie.

    Often Billie is frustrating and not helpful and it takes me pulling my hair out to get to a human agent. I would like the option to provide that feedback as part of the survey at the end.

    I think the assumption…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. It would be great to be able to shift appointments across the calendar (to change date, time, and/or service provider) but just clicking and holding onto it and moving it around.
    Having to open it up to change the edit appointment fields doesn't feel as intuitive for an app.

    14 votes

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  20. When filtering sales transactions by date, if you go into details of transactions, you are currently unable to go back to your filtered list. Whenever a filter is applied, if the "back" button should take you back to your filtered list instead of starting over. Currently, if I want to review each transaction, I have to start over and re-apply the filter every single time.

    15 votes

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    0 comments  ·  Reporting  ·  Admin →
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