7200 results found
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Improve client forms formatting on mobile phones, difficult for clients to complete
Currently the Client forms are difficult to complete on their phones. We have received feedback from several clients that it is hard to see and also to select drop down options.
2 votes -
"At Check-In with Duo" option for Forms should Restrict the form until check in
Within Form settings the option for "At Check -In with Duo" should restrict that Form from populating before the client checks in. We have a specific Form that we want the client to only fill out at the appointment and not before the appointment. If the client accesses their client portal to complete outstanding Forms, they can see, access, and complete all available Forms.
2 votes -
No phone number for check in
We have several clients whose minor children come in for appointments, and we need a way to check them in without using a phone number. We're currently using their parent's number, but then the parent's appointment reminders get confused
2 votes -
Automated Dynamic Pricing Rules for Peak & Off-Peak Demand
Boulevard currently does not offer a native dynamic pricing feature that allows services to automatically adjust based on demand, such as discounting slower days or applying higher pricing during peak times, weekends, or holidays. Introducing variable pricing rules based on day, time, or date range would allow salons to manage demand more strategically without duplicating services or relying on manual add-ons and policy text to explain price differences.
Dynamic pricing would help salons incentivize bookings during low-demand periods while accurately valuing high-demand time slots, improving schedule utilization, revenue consistency, and pricing transparency for clients at checkout. This capability would reduce…
2 votes -
Enhanced Booking Interface Customization & Visual Branding Controls
We would love to see expanded customization options within Boulevard’s booking interface to better support brand-forward salons. The ability to apply custom brand colors throughout the booking flow—such as buttons, accents, and highlights—would help create a more cohesive experience between a salon’s website and its booking platform.
It would also be extremely valuable to allow service example photos within the booking process. Adding 1–3 reference images per service would help clients visually understand what they are booking, reduce incorrect bookings, and create a more intuitive, confidence-building experience—especially for visual services like installs, braids, silk presses, and treatments.
Additionally, a more…
2 votes -
being able to label account credits so the staff can know what each part is for
To improve clarity and transparency for both staff and clients, each account credit in Boulevard (or any POS/accounting system) should be clearly labeled with a specific purpose or category. This ensures that all team members understand exactly what the credit was issued for, how it can be applied, and any limitations tied to it.
Key Details & Implementation Guidelines:
Purpose Labeling
Each credit should include a short title or label (e.g., Treatment Credit – Laser Hair Removal, Product Return Credit, Referral Bonus Credit, Event Raffle Credit, Membership Perk Credit).
Labels should be standardized so that all staff use the same…
4 votes -
template
Hi Boulevard team,
I wanted to share a feature suggestion that I think would make a huge difference for providers. I recently switched from Aesthetic Record, and one of the best features that system offers is the integrated photo upload workflow during patient check-in.
In Aesthetic Record, once a patient checks in, the system automatically prompts staff to take photo, it’s built into the intake flow so the front desk never forgets. This is extremely helpful for compliance and consistency, especially in aesthetic practices where before-and-after documentation is critical.
Another key feature that would be incredible to have in Boulevard…
3 votes -
fix multiple choice option in forms
It is confusing when you are creating a form and your option for "multiple choice" (which should mean one OR MORE). Instead this needs to be listed as choose one (or something similar). I now have to re-do ALL forms.
4 votes -
gift cards
Gift cards should not have a monetary limit, which is currently set at $500, or a day limit (2 per day). We often have people purchasing gift cards well above the limit which means we have to do several transactions over several days to accommodate them.
2 votes -
Create a report for the number of canceled appointments or number of no-show appointments for a specific time window
We like to look at our appointment metrics for the week and/or month, and it would be helpful to be able to pull up the total number of canceled appointments or total number of no-show appointments so we can see the % of patients actually showing up vs # booked. Currently you have to count manually for each day under the cancelations tab on the calendar view.
4 votes -
Cancelling a specific date range of recurring appointments instead of cancelling either all or one.
We should have the ability to cancel a specific date range on recurring appts just like we have the option to choose the specific date range when booking recurring appts.
When a guest takes a leave for a specific amount of time (ex 2 weeks... but they are booked out for the year) we have to either cancel all future appointments or go into each appt manually and remove it. Either way we are doing more work than necessary when this comes up.
2 votes -
Hours scheduled take into account Unavailable Shifts
We are tracking our providers' utilization % of their hours scheduled. Unfortunately when a shift is marked as unavailable (due to a holiday), it does not subtract those hours from their hours scheduled. For example, if i have an employee that normally works 36 hours a week and one day is a holiday, it will still say their hours scheduled is 36 and even if the other four days of the week were fully booked, their utilization % will look like they had a completely empty day. This means holiday weeks/months have to be done manually.
2 votes -
There should be a "temporary hold" on the schedule when someone starts to book an appointment
There should be a "temporary hold" on the schedule when someone starts to book an appointment where the space is greyed out or something to alert others that someone is booking at that time to avoid double booking. This hold can be released after 2 minutes or something, but at least the slot won't be taken while someone is trying to put their information in. This could be for online and internal bookings.
3 votes -
Please create an option to integrate Qualiphy so that GFEs automatically get pulled over into patient charts
Please create an option to integrate Qualiphy so that GFEs automatically get pulled over into patient charts
4 votes -
Need to be able to create invoices and quotes for services, and be able to allow clients to carry an account balance and pay on the account
Need the ability to create quotes, create invoices that carry a balance, and patient portal where patients can pay those invoices online.
30 votes -
Limit the amount of times a client can receive review requests
don't let the same customer receive a review request every appointment. We have clients who come multiple times a week. 1x per 3 months is good.
28 votes -
Utilization Tracking
Sometimes my staff will not change the length of time alloted for each client, they go with the standard service duration. For better scheduling and utilization tracking, is there anyway the software can automatically reduce the time it took to complete the service once it's been checked out?
2 votes -
Mobile Texting Capabilities Needed in Professional App
I communicate with my clients primarily through direct texting on my cellphone. With my current system (Square), when a client texts me, their name appears from the booking, which gives me quick access to our past conversations and appointment history. I can also easily book their next appointment right from the text thread. Having to log in to an iPad or computer just to check and respond to client messages is not practical for my workflow. I’m always on the go and don’t have a receptionist, so being able to manage client communication directly from my phone is essential. Do…
5 votes -
Tell us the gift card balance at check out
Tell us the gift card balance at check out. Or have an area where we can scan their gift card and it show what is left!
8 votes -
Calculated Birthday Age
Can there be a place on the clients profile to have their age already calculated once we put their date of birth in
9 votes
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