8529 results found
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When contact center detects that multiple client profiles are using the same phone number
It should show a warning that the listed client is potentially the wrong client and manual comprehension of which client the correspondence is with will be required.
5 votes -
Wait list could be a column on the right side of blvd that shows appts and their requested times all stacked on each other
To give the staff a UI of visual waitlist appts that in turn would increase chances of fulfillment.
I'm thinking it would be a visual showing of pending appts, where as a manager could lock the view ON or OFF so that no matter what staff are seeing it. Dragging those appts onto the schedule or rescheduling them to a service providers column would be the same as booking the appt and removing it from the waitlist. If someone said they want service 1 that takes 30 min and anytime after 12pm, then dragging that 8hr pending appt and dropping…
5 votes -
accepting new guests
Can we make it so new guest need to be accepted before scheduled? A waitlist that needs to be accepted before the client is scheduled.
Vagaro has this feature and its very helpful
sometimes new guests book the wrong service for their need and this way we can make sure they get set up with the proper appointment.
for example Sally Books a partial highlight but she needs a full highlight toners and haircut blowdry. Id hate for a new guest to come in and not get the service they were expecting because they chose the wrong sevice. I have…
5 votes -
Options so that when making appointments that there is NO default...
...for whether it is a request or not so that staff are forced to choose one rather than a potential erroneous default.
5 votes -
5 votes
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Truncate staff last names in client communication
Ability to truncate staff surnames to the last initial in client communication including receipts
5 votes -
Display notes entered by client for e-gift card purchases
When the purchasing client leaves a note for their friend/family in the "Include a message (optional)" section, this information is not added to the emailed gift card code
5 votes -
Hot keys for appointment booking
With millenium, if a client calls in and requests a Nail appointment, the front desk can type control + N and it will show only Nail technicians on the calendar for easier visibility and booking
5 votes -
Clients need to select preferred cards (they often have multiple) and then verify valid EACH TIME they book
Guests need to enter security code + expiration date at time of booking on the website to ensure the card on file is valid? We NEED this in order to not be chasing payments.
5 votes -
Being able to see different stylists prices next to each service while making a new appointment
I have been having to go to our booking page in order see the stylist pricing for their appointment because it isn't listed in the current booking appointment view
5 votes -
5 votes
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you should be able to swipe credit card before promted to sign and leave tip
doesn't make sense to ask for a signature and tip before you swipe the credit card
5 votes -
Record of Change in Order
In the case of a refund we need visibility on what provider made the change. How much they refunded and for what purpose. Incase there's a mistake with the refund being able to see the trail of what happened would be helpful. Also to see which service providers are making the refunds/price adjustments
5 votes -
Discount Enhancements
Discounts specific to certain services and/or products * Allow limited use of discounts
5 votes -
International Compatibility
Major salons often have other locations abroad: Paris, London, Rome, Tokyo, etc.
Right now we can't tap into these salons because our software does not translate to international locations. Having this functionality would allow us to go after these big fish and expand our sales market.
5 votes -
Manage Appointment Tab
When client opens confirmation email and clicks on "manage appointment" tab, it redirects them to another page that tell client to call salon. They should be able to manage their booking easier online. NO CALLS
5 votes -
Ability to add tax to only some services and not all
There are only some services in NY that are taxable and others that are not. The ability to be able to place the tax for the taxable services is needed.
5 votes -
full day closure
We’d like the ability to block off an entire location’s availability for a specific date (or range of dates) — such as for holidays, weather closures, or staff events — without having to manually update each staff member’s schedule INDIVIDUALLY. This would streamline scheduling for large teams and ensure consistency across the calendar and client-facing booking tools.
4 votes -
keep emails in chart
There should be a record of all patient communication accessible from the patient's chart even if it was sent via email. It doesn't work that we can click a button from the client profile to email them, but there's no record of the conversation.
4 votes -
Forms Not Able to Submit on Mobile Device
We've now heard from at least 8 patients over the last week that they tried to submit the forms on their mobile device and the submit button isn't visible or they hit submit and it doesn't go through. There doesn't appear to be any active incidents according to Chat, but we can't be the only one. We haven't updated our forms in months and this has just recently started.
4 votes
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