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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7724 results found

  1. This should be an option not a hard set field that can not be removed.

    4 votes

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  2. Show upcoming scheduled appointments and available gift cards in the checkout screen so we do not have to go looking for them.

    4 votes

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  3. Right now the system only allows for a single shift per day per staff member
    ie: Jane Doe, Monday 9am-6pm

    We need the option to have multiple times or split-shifts instead
    ie: Jane Doe, Monday 9am-12pm and 1pm-6pm

    Using time blocks for lunches and meetings is not good because the "lunch" blocks visually look like staff meetings, etc and messy with the color overlays.

    4 votes

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  4. If an appointment is booked at 11am, the first 15-minutes of the appointment is used for the patient to meet with the medical assistant for numbing and/or bloodwork, then they see the provider. So the business would like the provider to be able to take an appointment during 11am-11:15am.

    4 votes

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  5. simple filter under the sales tab so you can see any products or services sold without being assigned to a service provider. 3 times now a stylist sold a product but it was not assigned to them and commission was not given to them.

    4 votes

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  6. We need Unit Cost added as a metric to the Classic Report for Inventory on Hand for locations to easily access without having to filter the Beta Report

    4 votes

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  7. Acquiring clients are VERY expensive. Sometimes people only check the first location in the toggle and blvds looking flow is very ridged and hard to get things in and out of the cart as well as understand what you are booking (it sometimes jumps to the next avail rather than showing it is booked)
    We really need a message or a way to navigate to the next location so we do not lose the client who is shopping. When something is booked, the booking flow for multi locations should have the message to check the other location, at the very…

    4 votes

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  8. Right now when you duplicate an element on on a form, it goes all the way to the bottom of the form instead of appearing right where you duplicated it, which in most cases is where you would need the duplicate element. It is not efficient to have to scroll all the way to the end of the form and then move the element all the way back up to where you are at.

    4 votes

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  9. on call "soft" blocks that are still bookable such as not currently booked, but will come in if something books

    4 votes

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  10. Allow the ability to edit the way the business name appears in individual text campaigns.

    4 votes

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  11. Needs to have any notes or orders that are added to the chart during sign off somehow flagged so that the provider knows to review prior to nex visit

    4 votes

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  12. Ability to add merge tags in email body to say things like "show this email within the next 2 weeks to get XX% off your next service" or "Come in for your next appointment by :insert merge tag: "for [2 weeks] from the date of sending this email for XX%" off your next appointment." This would allow the email campaigns to remain more evergreen.

    4 votes

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  13. Would like easy visibility into start date directly on Membership page (vs in a report). Also, would like to be able to filter and/or search by plan name on this page.

    4 votes

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  14. Customer would like to be able to delete Gift Cards that meet certain criteria.
    Example:
    Gift Cards with 0 balances
    Gift cards that are older than a specific time frame

    4 votes

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  15. only allow marketing emails to be sent on a per location client basis. Right now Franchisees are able to send marketing emails to other locations' clients due to having access to the full client list within the dashboard.

    4 votes

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  16. Allowing the appointment to be available for checkout again after doing a refund. EX. A client gave $100 in cash and rest on card. The appointment was checked out in full with cash by accident. The remaining was refunded and we could not re-open the appointment for checkout on card. If a refund is done on an appointment, you should be able to go back into that same appointment to properly check it out, instead of creating a whole new appointment.

    4 votes

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  17. I would like to be able to remove the service duration from the emails that clients receive. If the duration is 30 minutes, that is service time, clean up time, charting, etc. But to a client, it means they can be 20 minutes late because they don't think it'll take that long... I'd like to have the option to include service duration on the emails or remove it.

    4 votes

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  18. Have the option to name a saved credit card as "primary" or "use for membership" for clients who have multiple cards saved on file so we know which card to use for checkouts. Often times clients dont know their card number so they end up having to pull their cards out to see which one they want to use anyway

    4 votes

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  19. Ability to limit the usage to memberships, packages, and vouchers to specific service providers

    4 votes

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  20. one person wants to pay for two different peoples appointments without having to merge clients but pay for both on one transaction. instead have to pay for both separately??

    4 votes

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