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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7538 results found

  1. 4 votes

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  2. The business would find it helpful to have the status of the appointment visible within the appointment details section rather then only through the satellite icon.

    4 votes

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  3. include last appt date/visit to the wait list information

    4 votes

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  4. Phone numbers are unique to every customer, so it should be used as a unique identifier and so should be a required field. We get very confused when we see 2 "John Smith" and not know who is who. In fact, we need phone numbers more than we need last names, as last name requirements tend to slow us down when making a new customer profile (especially if the last names are foreign and very long), if we just had their first name and their phone numbers, that should be enough to create a client profile.

    4 votes

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  5. Ability to duplicate a purchase order from one location to another with the same products and quantities

    4 votes

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  6. When creating a new appointment within the dashboard, adding a "How did you hear about us?" field in the new appointment window

    4 votes

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  7. For those of us using Offset, it would be great to add a line item to the sales section of the daily reports, so we can see how much of the credit card fees were "offset" by the feature.

    4 votes

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  8. When clients book an appt for themselves and a guest - either under their name or as 'guest of' the appt should automatically add a tag as a 'party' and highlight both appts when hovering over one or the other appt!!!!!

    4 votes

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  9. 4 votes

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  10. Adding a message client button on the client file. When I need to contact a client I click on their appointment and the popup bar shows the phone number, option to cancel or reschedule, etc. An option to message them directly from there would be so helpful, instead of having to go to do all the extra steps to messages and pull up the name and then message.

    4 votes

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  11. It would be helpful to have a cash payment option for services that have been marked at $0.

    4 votes

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  12. Currently long strings of text that exceed the width of display are cut off. Would be helpful if the text was rewrapped to be multi line on displays. On dashboard strings are cut by window size. On professional app it is cut off by width of mobile device.

    4 votes

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  13. There used to be a "cancel" button when processing credit cards with the Duo. It would be nice to have that button back in the new flow. Occasionally the app or Duo lock up and the cancel button on the Dashboard end may be able to save the experience by allowing us to cancel from the desk.

    4 votes

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  14. Make switching between staff accounts on mobile easier. It currently prompts me to update my profile every time. so it adds three screens/clicks to switch for no reason.

    4 votes

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  15. the app is not booking more than 1 resource if the appointment has more than 1 assigned. For instance, if we are booking a hydrfacial, it requires a room as a resource and a machine as equipment. If we book using the app, it only chooses the room, not the machine as well.

    4 votes

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  16. The business would like to be able to run reporting specifically on refunds. Currently you can see payments and refunds together but there is no way to separate the two. You can also run a Daily Summary and filter to view only refunds but all orders still show just as $0.00 for the refund. They want to see a list of only refunded orders.

    4 votes

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  17. In the Service Profile, we would like to indicate whether or not this service is able to be paired with other services within the same appointment.

    Example: You should not receive ___if you are also receiving ___.

    4 votes

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  18. I'm hoping to make receipt printing a little easier, by being able to set up printer settings separately so when clicking on "print receipt" user isn't prompted to select each settings every time and the receipt just automatically prints out.

    4 votes

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  19. 4 votes

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  20. Since we have been limited to only eblast only those who have been in the last 24 months, give us more ability to segment the client list. For example those who had a particular procedure or came in a certain time.

    4 votes

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