6946 results found
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1 vote
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1 vote
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1 vote
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3 votes
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3 votes
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Detailed Receipt
It would be great for a client to receive a detailed receipt when checking out. As of now it only shows the main service on the receipt, if it could show add-ons it would very helpful.
29 votes -
Standing appointment management/notifications
There is zero proactive visibility or reporting on when repeating appts expire which creates a nightmare when they expire last minute. If you ever had to stand in front of a very loyal client and try to explain why you don't have an appt for them that day and someone jumped in and took they're standing appt time, you would understand why this is necessary.
3 votes -
4 votes
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1 vote
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2 votes
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1 vote
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When selling a series package the day of an appointment, the system does not automatically take of the one scheduled for that day.
You have to sell the series package as a product first. Which is a problem within itself. You can not track them and it messes up the retail numbers. Also it does not take off the appointment for that day. You have to sell it separately then go back in and ring up the service for that day and redeem. It's another step that could be avoided at check out.
4 votes -
When rescheduling a client from one service provider to another, the system does NOT adjust the pricing accordingly.
If we switch a client from one stylist books to another and they charge different pricing the system does NOT adjust the pricing accordingly. It keeps the pricing at the original price. We work as a team here, however we have different pricing levels. If a client has to switch to another stylist because someone is sick or for sake of timing. The system should automatically adjust the pricing according to the stylist when rescheduling.
3 votes -
2 votes
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Definition of new client needs clarification or alignment
The outcome or definition is different depending on what report you are pulling. New client in reporting is based on if boulevard has seen the client w appt before as opposed to on calendar it's when a new profile first has a service. Then to further complicate things, if you pull retention metrics is based on whether the service provider has seen the person or not.
1 vote -
Move and resize time blocks by clicking them on calendar
Would be easier to do on calendar once the time block is created. Especially since it tends to start a break like 5 minutes before the hour which is annoying.
7 votes -
Visually suppress processing time on desktop calendar
Otherwise the calendar is illegible. I don't understand how anyone can look at the calendar and make sense of it. See attached pic, it's ugly. Even if you limit the number of service providers to spread out columns the issue persists.
8 votes -
Staff personal time off
We would really benefit from the ability to add/label staff unavailable times as "personal, vacation, sick etc" and the option to pull a report for each staffer to see how days off were used. We allow 10days personal time each year, but have no real way of tracking.
4 votes -
1 vote
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12 votes
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