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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7863 results found

  1. We'd like to be able to download all of the responses from our form submissions into a CSV file.

    3 votes

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  2. It would be great to have the option to add Zip Codes to the Payment and Refund report to have it be filtered to Payment Method.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  3. When pulling up a new form for charting on a returning client, it would be nice to see the last treatment note from the previous appointment. Instead of having to go out of the chart and into the last treatment date forms. It could show up as an uneditable greyed out note under the treatment notes box.

    2 votes

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  4. Allow individual sales reps or providers to be able to send personalized scheduling links for their specific calendar via text or email. That way, the client will be able to book seamlessly without too many options or obstacles in the way.

    3 votes

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  5. On the check out, separate totals by stylist on the top with services

    1 vote

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  6. Once services have been added to the cart, there seems to be no way to delete previously selected service. Using the back button brings me back, but when I move forward, the original service is still there.

    2 votes

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  7. There should be an option for the business to pick if they want a credit card on file to book or not.

    2 votes

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    1 comment  ·  Admin →
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  8. We need a way to see if our members have their appointments booked out or not. This alert would be helpful for us to know to call and get them on the books if they do NOT have a forward appointment

    1 vote

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  9. It would be nice to send laser appointments pre-treatment instructions, as well as other services. Because each service requires different instructions prior to treatment, I cannot add this in to 'client instructions' otherwise every patient would receive the exact same text even if they were not coming in for that specific appointment.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. our patients check in using the Duo app. if they dont have an appointment it sayd "Dont have an appointment? Tap here". if the client taps it just says "please see a staff member" it would be nice if the patient was able to see what appointments were available and to self schedule vs waiting for staff to help. we currently dont have a front desk staff so clients are forced to hover waiting for a provider to come out to help them schedule.

    1 vote

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  11. Allow gratuity on all services and products as a single total rather than individual services and/or service providers.

    2 votes

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  12. Including appointment service discount in the API for Appointment Services to track the usage of an offer code for appointments booked in the future.

    2 votes

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  13. During the checkout process would like to be able to exclude tax from normally taxable transactions. Some clients ask to ship their product out of state. In that case I do not collect tax. Work around is telling to create a duplicate nontaxable product, but it messes up the inventory and is not feasible

    5 votes

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    1 comment  ·  Admin →
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  14. We sell kits of our skincare and it would be nice to have a "kit" like we have "packages" of treatments, where when you sell that kit, it pulls from inventory of the individual products that are in the kit. This would also be helpful for our website.

    8 votes

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    1 comment  ·  Admin →
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  15. being able to download a css of people scheduled on a certain persons schedule in the past or future for a range of dates with their contact info

    1 vote

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  16. We'd like the ability to offer a BOGO where you buy a GC and receive a coupon that sits on the client profile similar to account credit but does expire.

    2 votes

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  17. Be able to look at gallery for the entire day or time specific and tag photos so when you want to pull all before and after photos of Microneedling it pulls all those photos instead of knowing the client name. Being able to add tag to photos to search through the gallery based on tags

    4 votes

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  18. We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)

    Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…

    1 vote

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  19. We need a report to show if there are any products in the inventory that we have sold none of. A product sales report only shows items that have sold at least 1. This is not helpful to see if anything has not moved at all.

    2 votes

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  20. During the checkout process when adding additional service it should NOT add more time we are literally checking client out which means they are leaving the office. This messes up the schedule utilization and often makes it look like clients have been in office for hours when in reality they are not

    2 votes

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