8436 results found
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Reminder
Can you create something on a client profile where we can set reminders to reach out to the client in 3 mons 6 mons etc. to follow up. Something that will pop up the day we set it for to reminder us to reach out. It would be really helpful.
9 votes -
fix the message center so I can see the customer reply
I can not see the patient reply, I have to open their chart and go into messages that way. I should be able to see what they type from the message center. It is a waste of time going back and forth in and out of charts to see messages.
1 vote -
API: Amend appointment note
Our current appointment note API only adds a note, which also means it wipes any existing note and replaces it with whatever the API says.
The API could be set up to provide important desired information on a clients visit, but there might also be relevant manual notes like "running late" or "coming with a friend" that's still relevant and shouldn't get lost.Ideally, the API can support just adding to an existing note if one already exists.
1 vote -
First Available Female / First Available Male
Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.
6 votes -
Internal Employee Messaging
Blvd needs an inner office messaging directly on Blvd to communicate to other staff members about clients and or other topics
39 votes -
Create an option for class bookings (pilates, yoga, etc)
Make classes an option in BLVD.
2 votes -
make it easier to redeem vouchers for walk ins
Right now, you have to have an appointment and redeem vouchers at checkout for the appointment. We get a lot of tanning walk ins and it is a lot of steps to redeem vouchers right now
1 vote -
Walk-In Appointment Data
Any raw data on walk-in appointments would be helpful. Ideally, anything that can help me determine the likelihood of a walk-in occurring. I basically just want to figure out the peak days of the week and times that they are likely to happen.
1 vote -
API for triggering and sending SMS messages via Boulevard hosted numbers
The ability to send SMS messages via Boulevard's API so they utilize the same location numbers that have been provided by BLVD.
2 votes -
Improve client forms formatting on mobile phones, difficult for clients to complete
Currently the Client forms are difficult to complete on their phones. We have received feedback from several clients that it is hard to see and also to select drop down options.
3 votes -
Enhanced Booking Interface Customization & Visual Branding Controls
We would love to see expanded customization options within Boulevard’s booking interface to better support brand-forward salons. The ability to apply custom brand colors throughout the booking flow—such as buttons, accents, and highlights—would help create a more cohesive experience between a salon’s website and its booking platform.
It would also be extremely valuable to allow service example photos within the booking process. Adding 1–3 reference images per service would help clients visually understand what they are booking, reduce incorrect bookings, and create a more intuitive, confidence-building experience—especially for visual services like installs, braids, silk presses, and treatments.
Additionally, a more…
3 votes -
ability to send forms not attached to an appointment
I think other people have suggested similar things but I have not found this specific one. We seriously need to be able to send forms even if a client does not have a scheduled appointment. There have been several occasions where this has come up. Our current issue is needing to send insurance verification forms for our biller to access BEFORE a client schedules an appointment. This has serious financial implications for both our business and our clients. Having to create a specific service and schedule it on our calendar just to send a form is messy and frankly I…
19 votes -
Automated Pre-Visit Email Sequences for New Clients
I would love the ability to build automated email sequences that are triggered when a new client books their first appointment.
Current Limitation:
Currently, communication is limited and not easily customizable into a strategic sequence. There is no built-in way to nurture new clients leading up to their first visit.Why This Matters:
The time between booking and the first appointment is a huge opportunity to:- Build trust and excitement
- Educate clients on what to expect
- Increase show rates
- Pre-frame services and retail recommendations
Ideal Functionality:
- Trigger-based email sequence when a first-time client books
- Ability to create a multi-step flow…
1 vote -
Charting & Permission Setting
Create more granular permission settings in regard to charting. Non Medical providers should not have access to medical charting.
1 vote -
Allow us to mark messages as unread
we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed
219 votes -
Privilege toggle to disable calendar sync (prevents PII leakage + strengthens access controls)
Boulevard lets any employee enable Google/iCloud calendar integration in My Settings. Even when a business restricts Boulevard access to a salon’s static IP, the calendar feed exports appointments with client full name + phone number to personal devices off-network—bypassing owner security settings.
Why implement: This is a high-impact, low-effort improvement that reduces privacy/liability risk, supports off-the-clock boundaries, and makes Boulevard easier to sell to security-minded multi-location operators.
Request: Add a Privilege Group toggle to disable external calendar integrations (and revoke existing feeds), or enforce redacted calendar details (first name + last initial / no phone / “Client Appointment”).
2 votes -
create a role to edit charts and forms
Please create a role that allows the editing and creating of forms and charts without giving complete admin access to all other reports and sensitive business operations.
4 votes -
Add In-App Employee KPI Dashboard with Goals, Commission Tiers & Real-Time Tracking
Please create a built-in Employee KPI Dashboard in Boulevard that lets salon owners and staff track real-time performance vs. goals — directly in the app.
Key features should include:
• Goal setting by employee level (Intro, Level 1–4)
• Real-time tracking of service $, retail $, rebook %, add-ons, etc.
• Commission tier tracking (e.g., current tier + progress to next)
• Staff login view to see personal KPIs and goal progress
• Admin view for full team performance with filters by week/month
• Daily/weekly summary emails or mobile notificationsRight now, we’re forced to build workarounds using Google Sheets…
13 votes -
Disable checkout IF forms not signed
If a patient has NOT signed consents, etc... DO NOT allow the checkout to complete until they SIGN the forms. This is a HUGE legal protection for patient and provider
2 votes -
Create way for clients to review expired form for necessary updates instead of filling it out from scratch
Love the new form expiration feature! It would be cool if it would just have the clients confirm that their medical form does not need to be updated. Rather than have them completely redo it.
10 votes
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