8399 results found
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Show negative week count in month view in addition to the week count forward
Seeing the week count for booking future appointments is very helpful and it would be equally as helpful to have a negative week count for past dates. On a daily basis a client will be booking their next appointment and ask, "How many weeks did I go from my last appointment?" (because we're always gauging if it felt too short or too long of a time frame.)
Wanted to give some context to explain how this would be helpful. I've seen other posts requesting it and it says that it was waitlisted in 2023. Hoping to give this (hopefully) simple…2 votes -
Ability to Limit the Number of Packages Sold
Many businesses—ours included—run promotional packages that are intended to be limited-quantity offers. Currently, Boulevard allows expiration dates for packages but does not allow us to cap how many times a package can be sold.
Having the ability to set a maximum number of package sales (e.g., “only 10 available”) would create urgency, support scarcity-based marketing, and help us manage inventory and demand during promotions. This is especially important for high-value seasonal offers and limited-run services.
We would love the option to specify a total number of units available per package, after which the package can no longer be purchased.
8 votes -
Beau messaging lead board
It would be helpful to have a live "lead" board of sorts to organize Beau messages. I want to be able to see what messages have been read, and what messages still need staff follow through to either create an appointment, or contact the client back. A giant list of messages is confusing. Especially when you have call forwarding enabled, because all calls look like they are coming from the exact same number.
1 vote -
Not have Beau assume who is calling
I have call forwarding set up to be using Beau. However, Beau assumes that every person who is calling, is calling from my advertised salon number (8012553223). And whenever a caller tries to correct Beau and give the correct name and cell number, Beau says it can't do it and needs to transfer to a human team member. Well that doesn't work especially when I have Beau set to just answer calls after hours. I have not been impressed with Beau's capabilities yet. Beau needs to capture the correct contact information before anything else happens so that the text messages…
1 vote -
Next Available displays ONE time, show more available times
when clients click "next available" they are show ONE appointment time , please add an addition "show more times" for them to continue finding a time if that one offered time doesnt work for them
1 vote -
Forms and Charts - add Appointment Date Column
Add a column showing the appointment date the chart was created for
3 votes -
Appointment reminders modified for each service
We would like to create individualized appointment reminders for each service type. The reminder should include the provider’s name and the specific service the client is scheduled for.
Example:
“You have an appointment tomorrow with [Provider Name] for [Service Name].”We would also like the ability to customize and modify the reminder message separately for each appointment type or service.
2 votes -
2 votes
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gift card expiration
our old system had a feature to set expiration dates for gift cards. we had that set at 1 year. we need a feature on boulevard to set expirations for gift cards
2 votes -
Enhanced and Automated Loyalty Program Features
It would be ideal if Boulevard supported a loyalty platform or loyalty platform partner that can handle tier logic, automatic upgrades/downgrades, and communication without the need to fully custom-build it via Zapier or scripts.
The specific limitations that we'd like to see overcome are:
Tiers not supported: Boulevard’s built-in Loyalty Program is points-based only (earn/redeem). There’s no way to create tiered memberships (e.g., Silver/Gold/Platinum) that upgrade/downgrade based on spend or visit frequency.
Rolling windows unavailable: Boulevard doesn’t expose “spend in last 12 months” or “visits in last 90 days,” so we can’t calculate rolling thresholds natively.
Tag management: Zapier can…
14 votes -
Upload Inventory Audit for Reconciliation
Inventory audits are TIME CONSUMING! Currently physical counts are then manually compared to Boulevard counts, which adds up to hours of time investment each month. Would love the option to upload a form that includes our physical counts, which would then auto-flag items with discrepancies. This would save a tremendous amount of work. (This functionality exists in other software brands, so would also help to keep Boulevard in par with its competitors) :)
22 votes -
Add Discounts to Sales Summary Report or Create a Combined Report
Add Product, Service, Gift Card, Membership, and Voucher/Package Discounts to the sales summary report.
Or Create a specific "Combined Report" for bookkeepers and accountants. A singe report showing: Income (Service, Membership & Product) (Business Cost of Product Sales), Discounts (as mentioned above), Refunds, Liability Income (Voucher/Packages, Gift Cards, Client Accounts), Redeemed Liability, and Tax Totals.
Beyond the Sales Report as the added parts of the Combined Report would include, Payment Distribution, Product Sales, Service Sales Summary, Sales by Service Provider, etc.
This would be very helpful, instead of pulling 3-6 different reports, just because we need 1 piece of information…
3 votes -
Tags in the Client List
Franchisees would like the ability to see a client's tag when viewing clients in the Clients tab (without having to search/filter by tag). They want tags to show after they search for a client so they can quickly choose the correct parent or child account based on relevant tags.
2 votes -
service deposits
We need the ability to charge a booking fee/service deposit NOT just online but in person booking and over the phone appointment bookings.
6 votes -
Display calculated age of client in Charts and Forms
Ability to show the calculated age of a client in their Forms and Charts, based on their DOB.
16 votes -
Double Booking should work for online AND internal appointments that booked
Any appointments that are made directly on the calendar currently the system automatically overrides any double booking rules that may have been in place. This is completely insane that the double booking resource only works for online appointments booked as most practices book appointments over the phone as well as accept online bookings so it would only make complete sense that online and internal booked appointments can both be attached to the same service resource especially when there is only 1 machine.
3 votes -
Provide option for feedback on Billie (AI help agent)
When I start a help session I am first greeted by Billie. 9 out of 10 times Billie is not able to help me, and I get passed to a human agent. When I get passed to the human agent, I get to rate how my experience was with them, but not how my experience was with Billie.
Often Billie is frustrating and not helpful and it takes me pulling my hair out to get to a human agent. I would like the option to provide that feedback as part of the survey at the end.
I think the assumption…
3 votes -
Text appointment cancellations as well as Bookings
The client should receive a text when the appointment is Booked OR/AND canceled.
5 votes -
Create a Seniority option for Precision Scheduling
Precision Scheduling lacks the option to distribute clients by seniority when "First Available" is selected. This is super unfortunate since I feel like most salons and spas operate that way. It's becoming a serious issue with my senior estheticians when all of the new bookings are going to my newer estheticians even when they have the availability. I've adjusted the Precision Scheduling to distribute clients evenly but this is a HUGE PROBLEM that I hope can be fixed ASAP!
4 votes -
Being able to track which memberships are tied to an HSA/FSA card
Being able to track which memberships are tied to an HSA/FSA card
1 vote
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