8168 results found
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Gratuity Toggle
Implement a role based gratuity toggle that allows gratuity to be enabled or disabled depending on the provider’s position. In a medspa setting, certain team members may accept tips while others do not, so the system should support this distinction.
38 votes -
Reviews
I checked myself out and I was NOT promoted to also leave a review on Google. The boulevard ratings NEED to sync with Google / yelp reviews. Surely there is a code. We have had sooooo many great ratings on boulevard, but none of them are leaving Google reviews
67 votes -
Task Management
There needs to be a way to assign tasks to providers. If a provider needs their nurse or assistant to call in a medication for a pt, there should be a way to the provider to assign that task to the nurses profile.
99 votes -
29 votes
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Managing consumable products on Client Profile and Client Portal
Includes added functionality to managing consumable products on the client profile and better support exchanging of banked products. Additionally, include configurations to dictate if their banked amounts are visible on client portal
I would like to be able to add prepaid product units directly to a client's wallet. There needs to be more ways to add credits with notes into a patient's account.
50 votes -
22 votes
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Better Automated Late Cancellation for Clients
When clients want to modify their appointments outside of our cancellation window - they can agree to the cancellation fee themselves instead of being forced to call the salon. This will help with "last minute" cancellations due to clients being unable to do so online.
30 votes -
Internal communication.
Ability to message/ add notes/ set reminder/or highlight a task from provider-to-provider.
29 votes -
Staff to staff messaging
Our business recently moved from an EHR system to Boulevard. In our previous system, staff could send internal messages directly within a patient’s chart to share updates, concerns, or important information about that client.
Right now, Boulevard’s Messages feature is designed for client communication, so there isn’t a built-in way for staff to message each other inside a client profile. This makes it harder to keep patient-related communication organized and tied to the correct record.
A feature that allows staff-to-staff messaging attached to a client profile would help our team collaborate more efficiently and keep all patient communication in one…
21 votes -
Ability to send an invoice to a client for payment
It would be helpful to have an option to send a client an invoice to complete payment at a later date. We would use this in our clinic for product purchases.
74 votes -
Having a connection between parent and child profiles
Ability to link a parent's client profile to a child's client profile and have children's appointments appear in the parent's client portal and in the History tab of their profile.
18 votes -
Account Credit needs to stand out on Checkout
We have not udes account credits in a while and with the referral program we do. Account credits used to stand out with the green oval at the bottom of the checkout window which was easy to miss. Well now it is gone and it blends into the whole window. Front desk need something that "pops" out to them that there is a credit the client can use. and it needs to be higher up on the screen if not so it doesn't blend in with the payment area. Payments are the ending of the checkout and credits need to…
9 votes -
Two Step Verification
Making two-step verification mandatory to view payment processing information is quite possibly the worst idea you have had. I turned it on and all of my staff then required to get a texted code to my cell phone! While I was traveling, thus having my entire staff locked out of the system and clients sitting and waiting. I just switched to this system from another b/c of terrible ideas such as this.
6 votes -
Text pricing needs a revisit
All of the SMS additions that are finally coming out have been very much anticipated and I’m happy to see them, however with every one of these “new features” comes a hefty price tag to use them.
If we want to use the text receipts and now the new text for review feature we’ll officially be spending more on texts than we are on BLVD itself. It’s costing us $200 a month just to have confirmations and reminders sent out. For the price point of BLVD to only receive 250 "Free" texts is a bit restrictive in 2024. Every other…370 votes -
Make it possible to send out automated messages with pre and post appointment instructions based on appointment type.
Make it possible to send out automated instructions based on appointment type. For example, pre-appointment instructions for hair removal, and then post-appointment instructions telling them how to report any issues. Right now we have to hand them paper to give them written instructions, or send it by hand.
86 votes -
Ability to Reopen Ticket After Refund
Sometimes we accidentally select the wrong checkout option. For example, under “Other” payments we may use Alle points and forget to switch the payment type when charging the remaining balance. This results in the entire transaction being checked out under “Other,” and we then have to refund the payment and redo it.
Currently, the only way to recharge the client is to create a new appointment, which adds unnecessary steps and makes it look like the client came twice. It would be helpful if, after refunding the original ticket, there were an option to reopen the encounter so we could…
23 votes -
Internal Messaging
Internal messaging within employees, like a chat or inbox. To remind them to call/follow up with a patient. Or a "Hey your patient is ready for you". It would be very helpful.
25 votes -
Client ID number
With the lack or internal notes/messages, sending requests outside the dashboard (ex: via email) would need a searchable account ID to remain HIPPA-compliant
19 votes -
Disable the "email update to client" box when adjusting or looking up an appointment
It would be helpful if we were given the chance to manually check the "appointment update email" to the client instead of it manually sending them an email or text. Sometimes we adjust timing, processing, etc on the backend which the client doesn't need to know, and if unchecked, they're getting every little update we do behind the scenes.
19 votes -
Form Update Once Per Year
After the intake form expires once per year certain information should auto populate so that a patient does not have to refill out the entire form just check off if anything has changed.
10 votes
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