8364 results found
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Allow add-on services to be performed by different provider than primary service
Ability to have an add-on service performed by another provider so specialists can be reserved for more specialty services. Example: Prep or blood draw done by phlebotomist while injection or IV is performed by RN, NP, or doctor.
2 votes -
Post-Appointment Messaging and Google Review Link
Allow businesses to customize post-appointment follow-up messaging and to link our review platform, like Google Reviews. Right now, the canned SMS/email only directs clients to rate their experience inside Boulevard. That does nothing to boost a business’s online presence.
I want to be able to insert my own google review link (or other platforms) and to customize my messaging to match our brand voice and marketing strategy.
Without this, Boulevard is limiting growth and keeping reviews locked in its own system instead of helping businesses build the visibility and reputation that actually drive new clients.
28 votes -
new reporting platform
The new reporting platform is horrible. Please keep the old reporting system. It is much more user friendly, detailed and streamline.
2 votes -
Option to toggle 'accepting new clients' on or off. Giving management the option to turn off new client booking for select service providers
This would give me (salon owner) the option to turn off new client bookings on select service providers. This would help me build new service provider's books, while keeping established service provider's books open to their regular clients.
3 votes -
Clients deleting card on file to avoid late fee
That there has to be a card on file at all times... we are recently coming across many people who book an appointment and will avoid the late cancellation fee by removing their cards on file so we have nothing to charge
2 votes -
No Tip Option
There is nothing under the tip option that says "no Tip" only "dont tip on card" then says thanks for tipping cash. It makes clients feel obligated to tip and is confusing. Especially when we have wellness services that we certainly don't expect clients to be tipping on.
3 votes -
Add a "merge client" button/pop-up to the "+1" next to client names in messages who have multiple profiles with the same number
It can be cumbersome to merge clients through the client tab, if a client has multiple profiles with the same phone number, it would be convenient to be able to hit the "+1" next to their name in messages and have an option to be brought to the merge client page with client profiles already plugged in.
2 votes -
An identifying patient photo next to their name
An identifying patient photo next to their name so front desk staff can recognize them immediately to greet them by name - very important for customer service!
2 votes -
fix drawer closing after it is closed
We have recently started Boulevard, and as our receptionists are learning, there are times when they make mistakes when closing the drawer. Once they complete the drawer closing, as a manager, I can not edit it to make it correct. At the end of the month, when I report to accountants, my totals are off due to this. Can an option be made for staff categories to edit the drawer closing?
2 votes -
The new reports are awful. I don't the new reports. I want to toggle off the new reports permantly.
I need to permanently toggle off the new reports.
2 votes -
ai receptionist text
customer wants the option for the ai receptionist to do text only
3 votes -
Allergies/Med tab for app
Being able to add medication and allergies from the app instead of having to go to my desktop/laptop to enter. Creates more work
4 votes -
membership renewal
When a membership is paused and scheduled to resume, clients should receive an automated email reminder 24–48 hours before the charge date.
This would help prevent unexpected charges, reduce support issues/refund requests, and improve overall customer experience.
Ideally, the reminder would include the membership details, resume date, and a link to manage or modify the membership.
8 votes -
33 votes
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Back button on Duo Check-in
Ability to go 'back' in the Duo's check-in flow so clients can reference previous steps in their check-in flow without having to restart.
2 votes -
Add Folders to Reporting Saved Views
Instead of putting all saved views in one list, there should be folders for quick access, like in the old Beta reports
2 votes -
Pre and Post Treatment Forms
I suggest that you guys add pre and post treatment forms that can be automatically sent out prior to procedures and after the client checks out.
157 votes -
make the toggle buttons green instead of black and white please so we can quickly see if is on or off
anytime I see a toggle button on here, it throws me off because the buttons are back and white. Can we please get a green toggle?
2 votes -
Allow preventing multiple offers from stacking on a single order
Right now, when multiple offers apply to the same order, they all stack automatically. This can lead to unintended pricing and make it difficult to control promotions.
We need a way to limit orders to a single offer or prevent stacking so promotions behave predictably and protect margins.2 votes -
Hate new update on mobile app
Our team HATES that Boulevard removed the ability to directly send a text message to the client from the mobile app. Now, when you hit the 'message' symbol, it opens up the automated chat box within Boulevard instead of directly being able to send the client a direct text message from our own personal phones. The old way allowed us to convert the client into a new contact in our phone but now, there's no way to do this. It has created a lot more work and we are absolutely sickened that this changed.
3 votes
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