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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8136 results found

  1. Add more than one photo at a time to the chart. Adding one at a time is cumbersome and wastes time. If we could select multiple photos to upload in bulk, that would be very helpful!

    1 vote

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    1 comment  ·  Forms & Charts  ·  Admin →
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  2. a place to leave client information regarding their name - sounder client notes on their profile maybe having an additional tab similar to the like allergies/medications and having a spot for name pronunciations or adding a tag to hover over someones name that can be edited to reflect a preferred nickname or pronunciation as right now the best spot is in the alert section but that can get crowded fast

    2 votes

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  3. PLEASE allow us to text/email customers their invoices through boulevard. this would be fantastic for those who see a product on social media, and they want to reserve and pay for their product ahead of time when limited stock.

    9 votes

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  4. For giftcard sales the max balance needs to be higher then 500.00 Max needs to ba at least 1000.00. We are a spa and have people wanting to put 700-1000 on theirs and we cant do that now. Doing two different cards to equal the total they want is an inconvenience to the clients.

    9 votes

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  5. For clients needing an annual Good Faith Exam. Need the previous exam date on the client profile page, instead of having to go back through chart/form history to determine when last good faith exam was completed.

    2 votes

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  6. Offering digital gift cards with an auto generated gift card number would be great! We do not offer physical gift cards. So, the only way for us to sell gift cards at the salon is through the salon website via Boulevard.

    6 votes

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    0 comments  ·  Other  ·  Admin →
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  7. When a membership is paused and scheduled to resume, clients should receive an automated email reminder 24–48 hours before the charge date.

    This would help prevent unexpected charges, reduce support issues/refund requests, and improve overall customer experience.

    Ideally, the reminder would include the membership details, resume date, and a link to manage or modify the membership.

    6 votes

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  8. Our salon needs commission tiers with a layered structure, e.g., $1-2500 = 40% of that amount. Then, the amount between 2500-3500 could receive 45%, and 3500-5000 = 50%, and so on. This should also include an hourly and commission option to fulfill state minimum wage requirements that can be reflected in the commission totals. (minimum hourly rate; or rate desired would work randomly with the commission totals showing that the hourly totals could be nullified by commission amounts if desired.)

    5 votes

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  9. One suggestion I have for BLVD would be the ability to create package product options in addition to service packages. For example, with Sculptra we may offer a package of 4 vials at a discounted rate. Depending on the patient’s treatment plan, those vials may be used over 2 sessions for one client and 3 sessions for another.

    Currently, when these are only built as service packages, it can create issues with inventory tracking and provider commission reporting on the backend because the actual product usage may vary by appointment. Having the ability to create and track product-based packages separately…

    4 votes

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  10. I would love to be able to funnel new clients to my other providers without blocking online booking for my current clients. I've been using manual blocks on my schedule to fill other therapist's shifts before my own, but this prevents my current clients from being able to reschedule when using online booking.

    A simple "accepting new clients" toggle on the staff profile would be a great addition. it would allow current clients to reschedule and view all of my ability while still filtering new clients to other therapists.

    2 votes

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  11. It should be possible to make edits to charts after being completed, and the edits should be auditable. There should be a larger character limit as well than notes currently allow.

    17 votes

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  12. Quickly show whether a credit card is on file in the Professional App without having to open checkout. Making this visible at a glance would help staff identify unsecured appointments and reduce no-shows.

    1 vote

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  13. Current gift card max is $500, which limits our ability to sell gift card bonus specials. Plus you can't even buy multiple gift cards in one transaction to offset that limit. Please fix this. You should be able to buy gift cards for any value.

    14 votes

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  14. Could you make the dashboard more user-friendly on mobile devices? For example, the touch sensitivity is very high, and scrolling across the page often causes appointments to drag unintentionally. Additionally, the dashboard on Android does not allow moving clients from Confirmed to Active—only to Arrived. Having the ability to move clients through all statuses (Confirmed → Arrived → Active) on mobile would greatly improve usability.

    9 votes

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  15. Ability for clients to bulk sign forms, especially when multiple consents are needed.

    2 votes

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  16. We need a way to easily identify clients who have an expired card on file without having to open each individual client profile.

    It would be extremely helpful to have either:

    A client filter for expired cards
    A report/export showing clients with expired cards
    The ability to filter by card expiration date (expired, expiring soon, etc.)

    This would save our team a significant amount of time, especially when we have a large client database. We need to be able to identify clients with expired cards so we can proactively ask them to update their payment information before their upcoming appointments.

    2 votes

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  17. A comprehensive report which shows Product, Service, Membership, and Package sales where it is totaled. Basically, the following reports combined in to one:
    - "Service Sales by Category"
    - "Membership Sales"
    - "Package Sales"
    - "Product Sales"

    This would allow a breakdown of each category and a grand total - for reporting purposes to the state when paying sales tax.

    Played with the Detailed line item report - but it is lacking (doesn't total, doesn't show all sales tax collected, doesn't show all necessary categories)

    1 vote

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    1 comment  ·  Reporting  ·  Admin →
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  18. I would love if there was a way for the client being referred to receive something other than a $ or % off. If we could tie a voucher for a specific service to the client being referred, that would be amazing!

    6 votes

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  19. Needs to be a way to have a new sale for a service that's not on the calendar.

    2 votes

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  20. Admin or front desk be notified when a client adds themselves to the waitlist online. Get a text or email just so we dont miss it.

    2 votes

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