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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7859 results found

  1. Seeing the week count for booking future appointments is very helpful and it would be equally as helpful to have a negative week count for past dates. On a daily basis a client will be booking their next appointment and ask, "How many weeks did I go from my last appointment?" (because we're always gauging if it felt too short or too long of a time frame.)
    Wanted to give some context to explain how this would be helpful. I've seen other posts requesting it and it says that it was waitlisted in 2023. Hoping to give this (hopefully) simple…

    2 votes

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  2. Many businesses—ours included—run promotional packages that are intended to be limited-quantity offers. Currently, Boulevard allows expiration dates for packages but does not allow us to cap how many times a package can be sold.

    Having the ability to set a maximum number of package sales (e.g., “only 10 available”) would create urgency, support scarcity-based marketing, and help us manage inventory and demand during promotions. This is especially important for high-value seasonal offers and limited-run services.

    We would love the option to specify a total number of units available per package, after which the package can no longer be purchased.

    8 votes

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  3. Service commissions should not be deducted when a services is discounted. Employees should receive full commission on pre discounted rate.

    2 votes

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  4. We would like to create individualized appointment reminders for each service type. The reminder should include the provider’s name and the specific service the client is scheduled for.

    Example:
    “You have an appointment tomorrow with [Provider Name] for [Service Name].”

    We would also like the ability to customize and modify the reminder message separately for each appointment type or service.

    2 votes

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  5. 2 votes

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  6. RETENTION: We need to be able to look at lifetime client retention of more than just 180 days. This is important to understand how long patients are staying in the clinic, whether that be months or years!

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  7. Inventory audits are TIME CONSUMING! Currently physical counts are then manually compared to Boulevard counts, which adds up to hours of time investment each month. Would love the option to upload a form that includes our physical counts, which would then auto-flag items with discrepancies. This would save a tremendous amount of work. (This functionality exists in other software brands, so would also help to keep Boulevard in par with its competitors) :)

    22 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Franchisees would like the ability to see a client's tag when viewing clients in the Clients tab (without having to search/filter by tag). They want tags to show after they search for a client so they can quickly choose the correct parent or child account based on relevant tags.

    2 votes

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  9. If a client wants to update their credit card, they cannot update it without booking a new appointment.

    Would love an option where the client can add a new credit card on their own and a make it so there must be 1 card on file at all times. (Cannot delete original card without uploading new one)

    2 votes

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  10. When a customer has credits that cover their full balance, it completely bypasses the tip option at checkout. There should be the ability to ask them if they want to add a gratuity on their credit card

    5 votes

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  11. The client should receive a text when the appointment is Booked OR/AND canceled.

    5 votes

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  12. Please allow us to select more than one photo at a time so we don't have to submit a photo, then go back into the camera roll

    5 votes

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  13. in most medical emr systems medical directors have a option to do a batch signing where they can sign 15 compleated charts at one time this would help with flow

    18 votes

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  14. When a membership is paused and scheduled to resume, clients should receive an automated email reminder 24–48 hours before the charge date.

    This would help prevent unexpected charges, reduce support issues/refund requests, and improve overall customer experience.

    Ideally, the reminder would include the membership details, resume date, and a link to manage or modify the membership.

    4 votes

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  15. Ability to send an incorrect or incomplete chart back to a provider if a medical director will not approve the chart. The chart would then require the provider's attention to rectify the issues flagged by their medical director.

    5 votes

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  16. Currently, when services are added through "Edit Details" before confirming an appointment, resources do not automatically attach—even if they are configured to the service. This can lead to double bookings or missed resource assignments. It would be helpful if resources were automatically attached to any service added at this stage, just as they are when added during the initial booking process.

    6 votes

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  17. Make time slots only bookable for certain services.

    5 votes

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  18. It would be great if there could be a report that populates referral sources for clients. This would be a great tracking tool to see how effective SEO campaigns are.

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  19. Add a button to refresh the report and pull the most recent data on demand.

    2 votes

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    1 comment  ·  Reporting  ·  Admin →
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  20. One location for all authorized providers to be able to review any pending charts rather than having to go by 1 day at a time to review charts that need review. This allows multiple providers to help clear the list at any given time and a push notification to the providers that there is a chart waiting for review pending.

    3 votes

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