8144 results found
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Change cancellation emails to be from the business name, NOT Boulevard!!
Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.
6 votes -
appointment cancellation losses report
As a spa, we are constantly looking for ways to cut costs or optimize time. there should be a report for appointment cancellations that is customizable by day/time type of apt, and how much money was lost due to the cancellation. this helps us determine what clients cancel the most, and what our reschedule/cancel fee should be. this is not new technology, many other booking sites offer much better reports than this.
6 votes -
Ability to Separate Products/Packages by Client on Merged Appointments
When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.
It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.
This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.
6 votes -
Have the option to customize the verbiage in the booking platform
For example we prefer the term "enhancements" vs "add ons" and many of our clients get very confused by the "group appointments" option. We wish we could customize what is used there as well as the descriptions.
6 votes -
Enable Multi-Provider Service Splitting for Single Guest Appointments
We’d love to see Boulevard support splitting a single service across two providers, either simultaneously or in a staggered sequence.
Example Use Case:
• Service: Leave Out Sew-In (total duration: 4 hrs)
• Stylist #1 (First 2 hrs): Performs wash, treatment, blowout, and foundation braids
• Stylist #2 (Final 2 hrs): Installs extensions and finishes stylingThis setup allows us to maximize team efficiency, keep bookings accurate, and provide a seamless experience for the guest — but currently, Boulevard only allows one provider per service.
Suggested Feature:
• While creating a service, allow the option to define it as a…6 votes -
Update charting. Must be able to type and use numbers to document. Also need to have a dot shape not just circle, and change font sice
When charting for botox and filler. numbers, keyboard, and dots are vital. additionally straight arrows are great for filler charting. Also change in font size.
6 votes -
"Copy from Previous Chart" Should Not Copy Old Photos – Only Charted Text/Information
When using the "Copy from Previous Chart" function, the system currently brings forward previously uploaded images/photos along with the charted information. This leads to confusion and potential clinical inaccuracies, especially if the old photos are outdated or no longer clinically relevant.
6 votes -
Correct Handling of No-Show & Cancellation Fees Without Discounting Services
Currently, when an appointment is cancelled or a client is marked as a no-show, Boulevard POS handles this by applying a discount to the originally scheduled service in order to reflect the cancellation fee. For example, if a $200 service is missed and a $50 no-show fee applies, the system shows a $150 discount applied to the original $200 service, resulting in a $50 charge.
Problem with Current Logic:
This creates several issues:Misleading Revenue Reporting:
The system shows the original service as having occurred (e.g., “Hydrafacial - $200”), when in fact the service was not delivered.
Discounting down to…
6 votes -
patients access
Allow patients access to review/access their own charts. We have multiple patients requesting access to their treatments/history but have no way to access records. Patients have a right to access their treatment charts.
6 votes -
Credit card expiration
I would like to be able to update just the expiration date for memberships when the card expires. Instead of entering the whole same credit card number.
6 votes -
scheduling rules per provider
Would like to have the time setting for before an appointment can be booked customizable by provider and not the business
6 votes -
See deleted employees' appointments on calendar view
For old employees' who've been deleted from Boulevard, please make it possible to see their old appointments on the Calendar View! It is very difficult to run a report, and not very quick or user friendly. Thank you
6 votes -
Show Units and Cost Per Unit on Receipts
Would love to see receipts include the number of units a client received and the cost per unit, not just the total. It would make things clearer for both clients and providers.
6 votes -
Package sharing
We would like the ability for packages to be shared similar to how Memberships are. With all of the same capabilities.
6 votes -
Client recognition through phone number walk-ins
I have regular clients that do walk-ins for one of our services, and it's quite an inconvenience for them to have to enter all of their info every time(first/last name, phone #, email)
We would like them to be identified right away.
6 votes -
resources available for specific staff members only
We use our resources for our rooms/stations. We have two members for each room and to keep them from accidentally double booking the station it would be beneficial to have it blocked off when people do online booking. Would be really useful to have specific people assigned to specific resources.
We use resources for our rooms and typically have two people to a room.
Example
Resource 1 Staff A & B
Resource 2 Staff C & D
Etc.
Much like you can have a service for a specific resource it would be great to have the resource usable by specific…6 votes -
Merchant processing reports PDF
We would like merchant processing reports to be available in PDF as well, not just CSV.
6 votes -
Permanently delete disabled charts and forms
Permanently delete disabled charts and forms
6 votes -
Filter clients who have an upcoming birthday
It would be nice to be able to reach out to clients each day or week who have a birthday. Utilizing messages, this creates a more personal connection.
6 votes -
Open tickets
Show open tickets under the patient's profile as well as in the sales view. A pop up letting us know there are still open tickets while closing the drawer would be great!
6 votes
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