7195 results found
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Improve Signature and Date Entry on Forms
We've noticed that the current signature and date entry fields on patient forms are not very user friendly, especially for our older clientele. Many patients struggle because:
- the buttons and options are small and hard to see/read
- there are multiple steps/buttons, which makes the process confusing especially for the signature part.it would be helpful if the signature/date section could be simplified and made more accessible - for example, large buttons, clearer instructions, and a more streamlined entry process. this would improve patient experience (many of them get frustrated and upset) and reduce time spent assisting clients with.…
5 votes -
online booking for couples massage
What is a easier way for our clients to book a couples massage in a way that wont confused them and the appointment shows up as two then just one appointment.
5 votes -
Customize which services can be included in group appointments or individual appointments
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that
5 votes -
Put not started charts under the "forms and charts" tab so that we can access it easily instead of having to click into the "view appt"
This prevents the extra steps to get into the chart when we are looking at the gallery and then having to chart from that page.
5 votes -
Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…5 votes -
Appointment Linking
We need a way to link or combine separate parts of appointments. Clients will move things around and/or combine appointments. Having to delete appointments and completely rebook them, just to combine with something else on a different day is time wasting.
5 votes -
Conflict Detection & Rescheduling for Recurring Bookings
Currently, when creating recurring appointments in Boulevard, the system does not check for scheduling conflicts with existing appointments in a client's calendar. As a result, recurring bookings can be placed directly on top of pre-existing appointments with no alerts or warnings, leading to confusion, over bookings, and manual rescheduling. The addition of a conflict detection feature that scans for overlaps during the recurring booking process. If conflicts are found, a pop-up alert should appear listing the specific dates and times with issues. Within this pop-up, we should also be able to adjust the conflicting appointments: for example, rescheduling them within…
5 votes -
add "daily" to list when making a blocked time
when making a blocked time on schedule there is the opportunity to choose from weekly, monthly, yearly if you click that the event should repeat. would love the opportunity to choose daily as well.
5 votes -
5 votes
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Add "appointments scheduled" to the operator activity report
A metric to track how many appointments were scheduled (created) during the date range would be very helpful to know how productive the front desk was. It can be used to show a growth in front desk productivity in getting clients to rebook.
5 votes -
Waitlist automation and notifications
When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.
5 votes -
The product management page for inventory management needs to have a customizable view
The product management page for inventory management needs to have a customizable view
5 votes -
New client icons on appointments
Have an icon on appointments for new clients that says 'NEW' like on the Boulevard app that way we can easily identify who is a new client.
5 votes -
New Clients and Booking on Iphone
When adding new clients to boulevard using the ios app, on our phone...we are unable to add a credit card to keep on file like we can using the website. Would love to have this be an option when booking an appointment. There isn't even a way to add it after the appointment is made from the app on our phone. Very limited access. If this can't be done there should be way to have a confirmation email sent to those clients to confirm their personal info along with adding their credit card like they would if they booked online…
5 votes -
Make customer service available by phone 24/7!
Make customer service available by phone 24/7! We pay $300 (at least I do) to not be able to call and get some questions answered is a little crazy. I wanted to open a new account for a new location and I have to wait 4 days to speak with someone? My schedule changed and I missed the scheduled call. Now I have to wait until next week? I have a report I have to pull up that just won't show me accuracy. It means I have some settings on wrong so now I have to type out my issue…
5 votes -
Send provider text when patient is done checking in
instead of the provider text coming in the second the patient puts in their phone number, send the text when they are finished filling out any and all forms
5 votes -
Text Messages and Notifications
We’d like to request that all patient communications and responses be routed through the Boulevard app going forward, so that our team can access and reply to messages both on iPhones when out of office and on the iPads in office.
It would also be incredibly helpful if push notifications could be enabled on our devices when new messages come in—especially during off-hours—so that no patient messages are left on "delivered" and we can maintain a high level of customer service, even when team members are on call.
5 votes -
Allow patients the ability to upload their prior labs to charts in Boulevard
We would like our patients to be able to upload their prior labs/records into their charts in boulevard so we can have them saved and reviewed before appointments
5 votes -
Commission cost per service instead of percentages
The ability to input FLAT commission amounts per service, instead of percentages.
5 votes -
People are writing reviews that cannot even be seen, so what is the point? There needs
Reviews. Clients are writing reviews that are not even available to be seen. A business works really hard to get a review. So there is no point here. Please update to where the BLVD reviews can be seen. But more importantly the client needs an option to review on Facebook, Yelp, Google. THIS would be supportive to your client base and should not be difficult. I believe we all have the same brilliant idea. Thanks.
5 votes
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