7705 results found
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Make customer service available by phone 24/7!
Make customer service available by phone 24/7! We pay $300 (at least I do) to not be able to call and get some questions answered is a little crazy. I wanted to open a new account for a new location and I have to wait 4 days to speak with someone? My schedule changed and I missed the scheduled call. Now I have to wait until next week? I have a report I have to pull up that just won't show me accuracy. It means I have some settings on wrong so now I have to type out my issue…
6 votes -
Send provider text when patient is done checking in
instead of the provider text coming in the second the patient puts in their phone number, send the text when they are finished filling out any and all forms
6 votes -
Upload photos in messaging feature
We're not able to upload photos when messaging clients. We send photos of the hair extensions they need to purchase for their upcoming appointments.
6 votes -
Customizable connected fields on forms that are reportable
There are other questions that should be able to automatically feed into the client profile that are specific to the business. Additionally, they should be reportable to be able to further understand their clientbase based on certain fields for further recommendations/marketing outreach
6 votes -
Change cancellation emails to be from the business name, NOT Boulevard!!
Patients or clients don't know what boulevard is, when a cancellation email is sent out it shows that it is from boulevard, not my business name. This needs to be changed so it looks like its coming from the correct place, the business name, so patients/clients can actually open the email and it can serve its purpose. This has been brought up before here but clearly nothing has changed.
6 votes -
6 votes
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Ability to Separate Products/Packages by Client on Merged Appointments
When two or more appointments are merged—for example, when one person pays for services or products for multiple clients—all products and packages purchased during that merged appointment are automatically attributed to the paying client’s account.
It would be extremely helpful to have the ability to assign products and packages to the correct client, even within a merged appointment. This way, each client’s account accurately reflects their individual purchases, package usage, and product history, regardless of who paid.
This would make tracking product recommendations, package redemptions, and client history much more accurate and reduce confusion at future appointments.
6 votes -
form expiration
Love the new form expiration feature! It would be cool if it would just have the clients confirm that their medical form does not need to be updated. Rather than have them completely redo it.
6 votes -
Have the option to customize the verbiage in the booking platform
For example we prefer the term "enhancements" vs "add ons" and many of our clients get very confused by the "group appointments" option. We wish we could customize what is used there as well as the descriptions.
6 votes -
forms search
EASE please please add a search function in forms and charts. This is honestly my BIGGEST issue with boulevard .
6 votes -
No call / No show
Please integrate a feature in the patient chart that tallys every time we mark a patient as a no show for their appointment. The system currently doesn't track it and we would like to be sure to take deposits for patients that are consistently booking and not showing up to their appointment.
6 votes -
Correct Handling of No-Show & Cancellation Fees Without Discounting Services
Currently, when an appointment is cancelled or a client is marked as a no-show, Boulevard POS handles this by applying a discount to the originally scheduled service in order to reflect the cancellation fee. For example, if a $200 service is missed and a $50 no-show fee applies, the system shows a $150 discount applied to the original $200 service, resulting in a $50 charge.
Problem with Current Logic:
This creates several issues:Misleading Revenue Reporting:
The system shows the original service as having occurred (e.g., “Hydrafacial - $200”), when in fact the service was not delivered.
Discounting down to…
6 votes -
Credit card expiration
I would like to be able to update just the expiration date for memberships when the card expires. Instead of entering the whole same credit card number.
6 votes -
dollar amount commission
I would like it if there was an option to do $$ amount commission for a provider rather than a tiered commission.
6 votes -
Upload photos during online booking
It would be a great feature to allow clients to upload photos during their online booking process. This use case would be for them to send "inspo" or "reference" photos of nails, lashes, hair, etc, all in one place vs. sending a form to capture these photos. Additionally, any photos they send should populate in the gallery and accessible from a mobile device (specific to each service provider they book with).
6 votes -
Being able to start a new chart without having to create an appointment for the client.
Being able to start a new chart without having to create an appointment for the client.
6 votes -
scheduling rules per provider
Would like to have the time setting for before an appointment can be booked customizable by provider and not the business
6 votes -
See deleted employees' appointments on calendar view
For old employees' who've been deleted from Boulevard, please make it possible to see their old appointments on the Calendar View! It is very difficult to run a report, and not very quick or user friendly. Thank you
6 votes -
Client recognition through phone number walk-ins
I have regular clients that do walk-ins for one of our services, and it's quite an inconvenience for them to have to enter all of their info every time(first/last name, phone #, email)
We would like them to be identified right away.
6 votes -
Merchant processing reports PDF
We would like merchant processing reports to be available in PDF as well, not just CSV.
6 votes
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