7138 results found
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Moving appointment after check out
You should have the ability to click and drag the appointment to move it after check out. Incase if is checked out at wrong appointment time.
45 votes -
Prompt to capture Credit Card information
It would be great if before an appointment could be saved on the stylist books the system prompted the operator to get Credit Card information. We "require" a credit/debit card on file due to a cancellation policy however most clients do not have a card on file because the operator forgets to ask for it. Having a window of some sort pop up to prompt the operator to gather the credit card information before the appt could be saved would greatly increase the number of clients with a CC on file. This would allow our shops to actually charge the…
45 votes -
Enhanced reporting for staff on app
Our staff would love to see their timecard, tips, and other KPIs including pre-book
45 votes -
Option to add retail products to packages
Would like to be able to add retail products to packages.
example: Double process service package that includes initial lightening service, followup gloss/toner 3-4 weeks out, an in salon bonding strengthening treatment, and a take home travel size shampoo/conditioner.
This is helpful in introducing professional salon product to clients who may not have tried it yet,
Insurance that the client is using professionally prescribed products supporting their investment in hair color services,
Coming back with healthier hair to work with
Clients will then come back and purchase full size product once they are hooked
45 votes -
Auto-applying promo codes when client books online
When we create a promo code, we want the option to auto-apply this code when this client books online with us. For example, if we create a 20% off promo code for a specified service or with a specified service provider to run a promotion for new staff or new service, this code would be auto-applied when that client uses it in the booking widget. Only the staff + services we select will display on the booking widget.
45 votes -
Express checkout on iPad
Front desk team would be able to check clients in faster. Check them out faster as well. The speed of using the website through the ipad is not fast enough and has lots of glitches. We eventually want to get rid of having a desk and have pay stands etc.
45 votes -
When you refund a membership or package with account credit/vouchers, automatically remove the voucher/account credit
When you refund a membership or package with account credit/vouchers, automatically remove the voucher/account credit
44 votes -
Customize Booking Widget Blurbs
Ability to edit the "your card won't be charged today" blurb in the booking process
44 votes -
NEW vs. CURRENT Clients Online Booking
We have an issue with New Patients/clients booking under existing patients. New Patients require additional time for their appointment. This creates a nightmare for our front desk, since many times these are missing - which leads to a poor customer experience, when they show and there isn't enough time allowed for their appointment. It would be great, if there was a question that could be asked at the beginning of online booking. "Are You Currently a Patient at...? Yes or No. Then based off that question they would be show a list of services they can book. Or, maybe there…
44 votes -
Customizable Lead Times
The default lead time for online bookings at our salon is 24 hours -- however, we have a couple of stylists who would like to allow same day bookings online. A way to customize lead times per stylist would be helpful!
44 votes -
Credit Card Required in front desk/calendar view
option to make credit card mandatory for front desk and calendar view
44 votes -
Allow gratuity to be available or not available per service. We do medical & aesthetic treatments where gratuity is not appropriate for all
Allow gratuity to be available or not available per service. We do medical & aesthetic treatments where gratuity is not appropriate for all
43 votes -
Configurable Email Blast Send Time
Allow users to customize the time of day when scheduled email blasts are sent, rather than being fixed at 9 AM UTC. This enhancement would provide greater flexibility for businesses operating across different time zones and help optimize email campaign performance based on their target audience's peak engagement times.
Current limitation: Email blasts can only be sent at 9 AM UTC, with no option to modify the send time. This restricts businesses from scheduling emails at optimal times for their specific market and audience.
Proposed solution: Add a time selector alongside the existing date picker, allowing users to specify both…
43 votes -
Tiered cancellation policy and custom cancellation amounts
The ability to charge different rates based on how late the cancellation happened, or to differentiate between a late cancellation and a no-show.
43 votes -
43 votes
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Reminder Text should include service
The confirmation text should include the service you are scheduled for. We have had people that don't realize what their appointment is when they confirm and then they are angry, or they leave without receiving the service due to their available time. (if they thought it was a 45 minute haircut but it is actually a 90 minute massage, etc...)
43 votes -
Swap the white/gray on calendar
It is more natural to block out with a dark color and open up with a light color. White is where the appointments and dark is where they are not. Or let us customize how we view our calendar
43 votes -
Record of ALL Appointments, kept, missed, &/or moved/rescheduled
It would be great to have a record of all appointments even if they are rescheduled on our or their end. This could be done by keeping a record of alerts, reminders, and other messages sent to the client in the "messages" section of the clients record.
43 votes -
Credit card link
I don't like taking peoples credit cards over the phone, but we require a credit card on file. I would love if we could send a link to their phone number so they can fill out credit card form.
42 votes -
Bulk sign forms
We would like the access to have our Medical Director bulk SIGN forms!
42 votes
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