7471 results found
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Allow us to mark messages as unread
we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed
200 votes -
Personal Notification through APP or via text when I client texts a specific location
I need to receive a personal text alert as an owner admin when a client sends a texts to a specific location. We have 5 + locations. I need to ensure they get a response.
2 votes -
Reports with Actual Patient Names and Service Names, NOT ID
Please create an Appointment Report with actual patient names, service names, rather than patient ID and service ID. (Information without actual name is pretty much useless. )
Aesthetic Record has this report called "Booking History" that shows all the bookings, rescheduling, and cancellation in one report, that was very useful for our operation. We don't miss their platform at all, but I think that something like that on Boulevard would be very, very helpful. Thank you for your consideration.
3 votes -
Swap Group
If a client normally receives a monthly facial as part of their membership but isn't able to come in for 2 months, they should be able to take those 2 unused facials and upgrade to a higher level facial. For example, the membership provides a monthly Signature Facial. But, the client hasn't been to the office in 2 months. The value of the services owed equates to that of a higher valued facial (Hydrafacial for example). They should be able to "swap" the 2 unused facials and the system should be able to "pick them up" from the client's unused…
2 votes -
Customize which services can be included in group appointments or individual appointments
You should be able to customize which things show up in "Individual Appointments" and "Group Appointments" For instance, for something like couples massage I do not want to show up in individual appointments...but I can't customize that
7 votes -
Front Desk Reports
I suggested notifications for the desk but it would also be nice for the front desk to be able to pull reports specific to their daily needs, that don't require them to have access to all reporting. We should be able to assign the reports to the front desk that we want them to see from all reporting options. They should be able to pull reports for any time period that show cancellations, online bookings, reschedules, form status, no-shows and cancellations fees. This would enable them to quickly access the clients that need action taken. It would also enable us…
4 votes -
Make the chat box moveable on the screen. Huge help!
When using the chat/help feature I have to exit out while I am helping customers. I would much rather be able to move it around. I have used this in other platforms and really liked it.
153 votes -
disable penny acceptance on pos
disable penny acceptance on pos
2 votes -
Notification for same day changes
If a client needs to move their appointment on the same day I would like a notification. I can't check the schedule while I'm in service so I would like a text notification. Technically they cancelled, but we do a courtesy for first time clients and don't charge so it ends up being rescheduled instead of cancelled.
4 votes -
Ability to see a quick list of memberships by status for a location in the Memberships tab
This ability would allow the front desk staff to quickly reference and monitor the number of members they have in each status category, and take action when and however needed.
4 votes -
Guest Experience Impact: Contact Info Required Before Viewing Dates
Boulevard now requires guests to enter a phone number or email address before they are able to view appointment dates and availability. Previously, guests could browse services, select a professional, and view available times before being asked to provide contact information at the final step of booking.
This change introduces friction early in the booking flow, particularly for first-time guests who are still in an exploratory phase and simply want to check availability. Requiring personal information before showing dates can feel premature and may reduce trust or willingness to continue, especially compared to platforms that allow guests to view availability…
3 votes -
Mobile Booking User Experience – Add-Ons & Service Options
On mobile, the booking flow becomes unclear when a service includes add-ons or required options.
It isn’t obvious that guests need to scroll to select required options. The top banner remains fixed and takes up a significant portion of the screen, which makes the scrollable area very small and easy to miss.
If a guest doesn’t scroll, required selections and related error messages aren’t visible. When they tap “Select Professional” or try to move forward, nothing appears to happen, which can feel broken or unresponsive rather than instructional.
This creates confusion and friction in the booking experience and likely contributes…
3 votes -
provider tasks
There needs to be a way to assign tasks to providers. If a provider needs their nurse or assistant to call in a medication for a pt, there should be a way to the provider to assign that task to the nurses profile.
7 votes -
MCP (Model Context Protocol) Implementation
Support and implementation of MCP vs APIs
2 votes -
Staff see personal time clock summary
It is recommended that staff be granted the ability to view their personal time clock summaries directly, rather than having to access through the reports.
4 votes -
MULTIPLE PHOTO
MULTIPLE PHOTO UPLOADS FOR UPLOADING BEFORE AND AFTERS. ITS TOO TIME CONSUMING TO INDIVIDUALLY UPLOAD AND RUINS WORK FLOW.
1 vote -
give cumulative totals for hours worked. Should not have to manually add up hours
give cumulative totals for hours worked. Should not have to manually add up hours.
1 vote -
Past Sales orders should show discount type
It would be nice to see why an item was discounted (what discount was used) under past sales orders.
8 votes -
Make Product Descriptions Visible to Staff
Currently, Boulevard allows us to enter detailed product descriptions, but these descriptions are not visible or easily accessible to employees during checkout or when assisting clients. This makes it difficult for staff to confidently answer client questions or properly explain product benefits at the point of sale.
From a usability standpoint, it’s unclear why the description field exists if it cannot be referenced by employees.Making product descriptions visible would:
Improve staff education and confidence
Create more consistent client messaging
Increase retail conversion
Reduce the need for external cheat sheets or training materials
This would be a small but impactful…
2 votes -
only see own schedule on app
There should be a setting for the app only, not the desktop, to prevent service providers from picking what schedules they monitor. I only want my staff to see their schedule on the app.
2 votes
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