5885 results found
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Voucher Redemption - Should NOT Zero out all items on ticket
Currently, if you redeem a voucher, it zeros out any added services, add ons and tips. We need to ability to have the system only zero out the service that is being redeemed. All other items should stay the true price.
22 votes -
Please add a filter for "NO upcoming appointment"
We need to be able to filter audiences by "no upcoming appointment" so that we can have emails go out only to patients who have no appointments on the schedule!
21 votes -
When Patients Cancel, Allow Them to Check a Reason
When patients cancel online them, ask them to select a reason for cancelation and prompt to reschedule. It would be nice if we could change the options for cancelations. Thank you!
21 votes -
Create client audience based on whether they do not have a future appt
Ability to create an audience based on whether they do not have a future appointment scheduled to use for marketing.
21 votes -
display business logo on check in screen
Would like our business logo displayed on the Duo check in app
21 votes -
OPTION TO STAR TEXT MESSAGES TO GO BACK AND RESPOND MESSAGE
WHEN RECEIVING MESSAGES THERE SHOULD BE AN OPTION TO STAR OR FLAG IMPORTANT MESSAGES.
21 votes -
Account Credit indicator Color
The green oval that is used for account credits is always green and my reception misses sometimes when a client has an account credit. When there is no balance on the account credit that oval should be red or another color. When checking out staff will notice the color change for those who have credits with an account balance. That or the other suggestion of a popup would be ideal. From a programming standpoint I think it would be faster to have the color change to red when balance is zero.
21 votes -
Appointment notes
It would be very helpful if we could see appointment notes that have been added when we hover over the appointment in the book.
21 votes -
Ability to change appt details after checkout
Such as appt time, duration; at current adding services right at checkout leads to larger tabulations on utilization and sometimes even dislodges match maker since added services are covering what was bookable space.
21 votes -
Create an easy way for tracking botox units under service / redeem in packages
There is not a simple way to track the number of botox units a client gets per unit price under services at checkout. (under products you can input quantity but not under service).
Also, would like to have a feature where clients can pre-pay for units in advance ( package / voucher) at discounted price, and have an easy checkout to apply said pre-paid units.
Example: Currently only have it set up to redeem 1 voucher per service; but if a client has 28 pre-paid units of botox, under the checkout tab there is no feature to enable all said…
21 votes -
Log-in with Pin
Instead of having to sign in and out between users, could we have a pin to enter for each user to make the process faster and easier?
21 votes -
Credit Card Authorization
There doesn't seem to be a authorization for CC when we put them on file, we can store an invalid/expired/duplicate cards on file. So we would like a feature that lets us know that the card we are taking over the phone is valid for cancellation fee's etc.
21 votes -
Require guest information during group booking
Request phone number and email for guests being booked so the business has a way to contact all individuals on the appointment
21 votes -
Forms - Group Bookings
For online group bookings: The ability for forms to be added/sent in email confirmations, to all clients in the group booking. Currently its only sending to the main client.
21 votes -
Integration with ADP
Sync time-keeping
21 votes -
Percentage based business charges
Allow for percentage based business charges to calculate as a result of the overall cost of the service .
21 votes -
Configurable Email Blast Send Time
Allow users to customize the time of day when scheduled email blasts are sent, rather than being fixed at 9 AM UTC. This enhancement would provide greater flexibility for businesses operating across different time zones and help optimize email campaign performance based on their target audience's peak engagement times.
Current limitation: Email blasts can only be sent at 9 AM UTC, with no option to modify the send time. This restricts businesses from scheduling emails at optimal times for their specific market and audience.
Proposed solution: Add a time selector alongside the existing date picker, allowing users to specify both…
20 votes -
expand the rewards/loyalty program to provide wider parameters vs. the current $1 to $1 reward system/
Allow loyalty points to be set up to reflect other amounts outside of $1 spent = $1+ earned. For example, allowing other parameters such a client can earn $1 with every $100 spent (or whichever the desired threshold.)
20 votes -
Client accounts linked to phone number, not only email address
A lot of patients schedule an appointment with a different email address, and it creates a new profile even though the phone number is the same. I wish the system would recognize that the phone number is already in the system and confirm with the patient whether or not they are new so that we don't have to merge client profiles as often.
20 votes -
Print Date and Time Stamps on All Forms and Charts
As a medical practice having the date and time a patient signs a form or a provider signs a chart is very important. Currently, each record shows a time stamp on the computer but this does not appear when it is printed. Having this printed would be very helpful for any medical legal issues. Thank you.
20 votes
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