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6510 results found

  1. I would like to see a commission detail report by service provider. Currently have to run two reports, download them copy and paste. Very clunky!

    23 votes
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  2. A great tool would be a internal communication platform. Where staff can leave notes from the day or shift reports

    23 votes
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  3. There doesn't seem to be a authorization for CC when we put them on file, we can store an invalid/expired/duplicate cards on file. So we would like a feature that lets us know that the card we are taking over the phone is valid for cancellation fee's etc.

    23 votes
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  4. Add a place to include the expiration dates of products so they notify you when expiring. This would save time every month when doing manual inventory

    22 votes
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  5. When a gift card is greater than or equal to the cost of their service it bypasses the tip option when you checkout the ticket. There should be the ability to ask them if they want to add a gratuity on their credit card or even the remaining balance of the gift card. There is already an option to manually add the tip, but asking the client what they want to leave is generally poor customer service.

    22 votes
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  6. don't let the same customer receive a review request every appointment. We have clients who come multiple times a week. 1x per 3 months is good.

    22 votes
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  7. We use products for Botox and Filler. WE NEED TO BE able to create injectable (product) packages. We pre-sell Botox packages and are only able to do account credits. This doesnt make sense. NEED THIS ASAP.

    22 votes
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  8. It would be awesome if we could toggle the gratuity collection for each individual service/transaction before checkout as opposed to it being permanently on or off for all transactions. This would be helpful since not all of our services typically require gratuity and only certain services we would ask for it. That way we would not have to toggle it on or off through the management settings everytime we wanted to request for gratuity. It is very off-putting to our clients when prompted for gratuity on services that don't require them.

    Before going to checkout our clients, it would be…

    22 votes
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  9. would love to video chat with my client via the app to be able to do virtual consultations. right now I have to use a separate system for that

    22 votes
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  10. Where new clients come from is critical information to understand. Currently, referral source isn't a mandatory field to complete a profile and I think it should be! Our team constantly forgets or skips asking this and it's lead to tons of profiles without a referral source. If it's not mandatory then it should be a warning when creating a profile.

    In an ideal world this would be a backend setting "make referral source mandatory"

    22 votes
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  11. It messes up the Retail to Service Sales percentages and has it so I have to manually break it out each pay period to avoid paying retail commission on it. Can it not be it's own category? Or at least go into the service sales because it is a series of services purchased.

    22 votes
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  12. 22 votes
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  13. Currently my location manager can update quantities but not enter new products or update price changes on existing products. As the owner, I have given her autonomy over our inventory and it is up to her to manage. The software is forcing me as the owner to do this and I pay her to do it!

    I do not wish to give her total control over our software so it should be something I can allow in permissions.

    22 votes
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  14. Separating our PROFESSIONAL and RETAIL products* - so it doesn't show in inventory but historically is there

    *Breakdown items for easy Reporting and Inventory

    Low Inventory and PAR intelligence - To assist with Purchase Orders.

    22 votes
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  15. I have spoken to a few prospects that say they pay when credit is due or they get a commission once their hours are hit. For example, someone will either get paid their hourly rate or their commission rate (whichever is higher that week).

    22 votes
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  16. We had an idea for rescheduling! So - when clients cancel it will show in their profile history, however when we reschedule it does not show. It would be a good idea since clients reschedule often.

    22 votes
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  17. We should be able to add accommodations without needing an appointment to edit. If a stylist wants to add extra time to clients appointments, they don't always remember before the ticket is closed. If the client doesn't pre book, they have to keep an eye on their books to see when/if that client books again to add the accommodation.

    22 votes
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  18. When a client books an appointment online- it would be amazing if the appointment automatically had some kind of tag to show it was booked online on the schedule instead of having to open an appointment. 🌎Something like this

    22 votes
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  19. Want to price check a product without having to open a new appointment or sale

    22 votes
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  20. It would be great if we could choose more than one provider to block time for (ex: staff meetings) etc as opposed to blocking time on each provider individually.

    22 votes
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