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Ideas Hub

Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7017 results found

  1. Must be able to use a gift card as a form of payment for online booking!! We're getting charged double in credit card fees since we are not refunded the fees when we refund someones card.

    5 votes
    How important is this to you?
  2. We recently had a customer dispute the credit card charge for a gift card purchase. Some form of option to block usage of the gift card while the dispute is worked out would be great. I can zero it out, but then if the dispute resolves in my favor I need to reactivate it and house the purchase. (this whole process screws up all kinds of reports)

    Some way of (preferably automatically) blocking that gift card from being used until the dispute is resolved would be very helpful. Or simply voiding the card when the dispute is created is another…

    3 votes
    How important is this to you?
  3. When a client is coming in for multiple appointments in a single day and those appointments are linked.. if they decide to cancel one single service, the system cancels all of the appointments that were linked together instead of allowing you to cancel just one of the services in the group.

    2 votes
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  4. Your terrible messaging update no longer allows me to move the message box outside of the message window or open multiple boxes. i'm often messaging multiple people on the calendar page. it was so easy. guess what i cant do without opening two windows and clicking back and forth?

    3 votes
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  5. Add in "desired quantity" and "supplier" to the inventory on hand report or the product records report

    6 votes
    Waitlisted  ·  1 comment  ·  Admin →
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  6. To improve overall organizational performance and quality we believe it is important to be able to generate reports on client demographic variables collected throughout the intake process. These include things like (gender or racial identity). Additionally it would be helpful to be able to run reports for fields that are contained in forms. Or at a minimum, be able to review summary reports of forms to support data cleaning activities, accuracy, completeness, timeliness, etc. To summarize, the request is to build out the ability to run more nuanced client reports that help us to better understand client demographic variables, which…

    6 votes
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  7. Wish there was verbage on the email booking confirmations something along the lines "add to calendar" or make the appointment time and sevice a link to click. A lot of clients are unaware that theyt can create a calendar event.

    11 votes
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  8. The original messaging system showed more info on the client right off the bat, with fewer steps. Also showed who had looked at the message without having to open the message. Also instead of showing how much time elapsed between messages it showed the time the actual response went through. It was an easier more efficient setting. Please change it back!

    4 votes
    Waitlisted  ·  2 comments  ·  Admin →
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  9. 7 votes
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  10. Either Allow Add-On Services to be Grouped under Custom Labels and min/max option per category, and/ or Allow Custom Pricing for Modifiers based on the stylist selected.

    3 votes
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  11. Currently, if you were to print a chart/form.. it does not print the clients name or any of their information. In order to have this information included, it has to be manually entered. Create a feature that will auto populate information such as name, date of birth, date of service, etc.

    4 votes
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  12. To quickly see next appts, add tags and notes

    3 votes
    1 comment  ·  Admin →
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  13. When I go to checkout a person on the mobile app and then add products the keyboard will appear and immediately disappear. It is a very common flow that we are selling product during an appointment checkout and are not always at the computer to do so. This makes it difficult for us to use the mobile app as checkout vector.

    4 votes
    1 comment  ·  Admin →
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  14. Ability to track blocked hours to be able to see how much time your staff is blocked off to be able to compare to how that impacts their pay.

    4 votes
    1 comment  ·  Admin →
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  15. I'd like to be able to charge for a valet service and would love to be able to charge that from a 'Valet' section on the checkout window. Could this be something that is implemented?

    1 vote
    0 comments  ·  Admin →
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  16. Often alerts are business critical and the only way to see them is on dashboard. Staff that do not normally use dashboard do not see these alerts and it may be crucial that they are aware of the temporary issues despite not being in front of dashboard (or if someone dismissed the alert). Having these mission critical alerts go out to all service providers could mean the difference between disconnected massive confusion and collective working around.

    2 votes
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  17. Ability for clients/patients to be able to choose what language Forms are in when sent a link

    8 votes
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  18. The ability of putting in quotes for specific services into each client profile. Then being able to pull a report/filter for any client that was quoted that specific service for marketing purposes.

    18 votes
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  19. Email that auto sends once appointment is completed. Can be customized however business would like!

    20 votes
    1 comment  ·  Admin →
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  20. Deactivate or archive an entire brand instead of having to click each individual product

    4 votes
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