7199 results found
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not being able to checkout appointment after a refund
Allowing the appointment to be available for checkout again after doing a refund. EX. A client gave $100 in cash and rest on card. The appointment was checked out in full with cash by accident. The remaining was refunded and we could not re-open the appointment for checkout on card. If a refund is done on an appointment, you should be able to go back into that same appointment to properly check it out, instead of creating a whole new appointment.
2 votes -
Attach Venmo on receipt
Be able to attach stylist venmo to receipt email's so if clients forget to tip them they can go back to their receipt and tip them through Venmo
2 votes -
remove service duration
I would like to be able to remove the service duration from the emails that clients receive. If the duration is 30 minutes, that is service time, clean up time, charting, etc. But to a client, it means they can be 20 minutes late because they don't think it'll take that long... I'd like to have the option to include service duration on the emails or remove it.
4 votes -
Filter to see who hasn't booked an appointment
It would be great if the client filters were able to filter "appointment count" at 0 appointments to see who hasn't completed was yet.
3 votes -
Convert unused vouchers to account credit automatically
If the client doesn't come in within the month to use their vouchers it will automatically be converted into account credit for them to use on whatever they like.
2 votes -
Automated texts specific to services
We would love to automate reminders via text/email that are specific to the procedure being performed.
For example, a microneedling patient may get a text reminder 3 days prior to their service to stop retinol, and another text the morning of the appointment to remind them to start their numbing 1 hour prior to their appointment time.
This could also be applied post-service as a way to follow-up, so a filler patient may get a text the following day to check in on them, or a laser patient could get a follow up text 3-7 days after their appointment.
15 votes -
Click to View Pre-Paid Services Original Ticket in the Payment Methods Tab
We need the option to effortlessly select a service purchased by a patient within the payment methods area and be instantly directed to the original ticket. Presently, this process is quite time-consuming and challenging, particularly with long-standing clients, due to potential inaccuracies in displaying the purchase date or amount within the payment methods section, hindering our ability to locate the corresponding sales ticket.
2 votes -
auto populate signatures on charts and forms
instead of having to sign each chart, a quick button to auto populate signatures of service providers
5 votes -
Setting that when last user clocks out on a dashboard instance that it automatically logs out as well.
This would be to make sure that when the next person comes in the morning that they are using their account in order to do things. Often we accidentally use whatever is logged in and this causes poor record keeping.
Caveat would be an admin/manager clocking someone out and getting kicked off, perhaps an available bypass; "there are no users clocked in, Boulevard will self log out in 10 seconds unless you would like to bypass this"
1 vote -
A way to manage when services are charged differently. Managers need quick and visible way to see pricing exceptions
Sometimes staff will manually adust prices rather than apply a discount or an offer. It would be instrumental in analytics if there was a UI element that showed upon glance at a calendar view which checked out appts had any form of discount/offer/adjustment for a couple reasons:
When a service price should be updated to reflect what we are charging instead
When a staff member is discounting improperly or not to SOP
When a staff member is violating pricing agreements
When some issue occurred and a manager should follow up with staff on whether something poor with the service occurred…1 vote -
Disable auto text responses
We do not use the text feature and I cannot remove the "REPLY YES TO CONFIRM" message in the auto text. Even though I've typed in the additional message of "DO NOT RESPOND TO THIS TEXT IT IS A ONE WAY AUTO TEXT SYSTEM" we still get clients who don't read and disregard this. We have our own studio iPhone. The whole auto text and reminders need severe improvement and further flexible customization options.
1 vote -
Membership Funds Roll Over if Not Used
Our clients pay $99 monthly membership fee and get access to different services. However, if they don't come in that month rather than just losing their money we'd like to be able to bank the $99 for them to use towards other services in the future. It could be applied to products, injectables, a future service, etc...
1 vote -
Chart Markup - more options
Add the option to add text boxes and shapes such as circles and arrows. This is helpful for designating the technique used for the treatment.
4 votes -
Provide basic shapes on the mark-up tool - i.e. arrow.
It helps when charting filler to be able to indicate the direction of injection. Thanks!
2 votes -
service/product category
categories that can include both products and services.
2 votes -
Multiple Appointments and Pre-booking Guests
When a guest has more than one appointment booked, it would make sense that if they were making more, that Boulevard would prebook from the farthest appointment out, not the next upcoming one. It would prevent having to manually count how many weeks to book past their farthest out appointment from the day they are here or having to remember when their farthest out appt is. It is a lot of guessing and counting when it could be simplified to automatically prebook the set amount of weeks after their furthest out appointment.
1 vote -
ability to name a payment method in a clients account
Have the option to name a saved credit card as "primary" or "use for membership" for clients who have multiple cards saved on file so we know which card to use for checkouts. Often times clients dont know their card number so they end up having to pull their cards out to see which one they want to use anyway
4 votes -
Make it easy to show when a voucher was redeemed and by who for shareable memberships
It's impossible to see when and where a voucher was redeemed right now. So if clients have a shared membership and ask why they dont have a voucher on their account, you cant tell who redeemed which voucher and when. There should be a way to see a clear history of a clients voucher redemptions
8 votes -
6 votes
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Limit packages to be used with certain providers
Ability to limit the usage to memberships, packages, and vouchers to specific service providers
3 votes
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