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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7863 results found

  1. Add a weekly option for memberships and subscriptions.

    Especially for those of us who charge a weekly rent rate, weekly is literally the only one that is missing so it shouldn't be difficult to allow us to do this! Super important

    3 votes

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  2. Having the ability to push more new clients to book with specific stylists on Boulevard, you could implement a targeted booking within the software based on percentages to increase a specific stylist's new clientele.

    2 votes

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    1 comment  ·  Admin →
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  3. We are switching from Mindbody which has an AI feature built in which we have used tremendously. The AI answers missed calls via text scheduling, rescheduling, or answering questions. It can be built into the practice website to have an extra scheduling option. This feature schedules appointments totally of $5,000+ for us each month when we are closed or on another line with a client.

    91 votes

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    Waitlisted  ·  14 comments  ·  Admin →
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  4. 1 vote

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  5. 1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  6. 1 vote

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    0 comments  ·  Forms & Charts  ·  Admin →
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  7. PLEASE change packages so that you do not have to add an additional incentive as in a perk or voucher to the already discounted package! You can not SAVE a created package unless you add a perk or voucher. Please address ASAP and thank you!

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. A quick search that allows users to look up price of product or service without having to start a fake check out. Just a quick search that gives you the price and description

    59 votes

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  9. 5 votes

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  10. Would like to be able to sell something to patients outside of an appointment. Can you somehow disconnect the idea that all forms, invoices, etc must be connected to an appointment? It would be more beneficial and business friendly if we were allowed to truly function in the capacity any back office would. Not all services or items that need to be completed are always in relation to an appointment when it comes to primary care which is the way the majority of weight management operates.

    1 vote

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  11. Since we have our cancellation policy set to 24hrs before any penalties, clients recieve the following message the day-of: "Free cancellation or modification before Mon, Nov 3, 2025 at 5:00pm CST. After that, changes will result in a charge of 50% of your appointment total."

    The above statement does not account for the fact that it is already the day of the appointment. Thus, it confuses the clients as the deadline date to cancel and/or modify their appointment has already passed. This could be rectified in one of two ways:

    • Change the base verbiage to "Any modification or cancellation at…
    1 vote

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  12. Would love to be able to send recurring text campaigns and not have to send one time blasts. We use texting a lot more than emails so this would be super helpful!

    24 votes

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    In Progress  ·  1 comment  ·  Admin →
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  13. A service product tab for items that can not be resold but are only used during a service that also need to be tracked. So it is in its own location and not mixed with the retail products, the list can get too long

    3 votes

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  14. There are required consent forms for underage clients, so it would be very beneficial and reduce potential errors to be able to manually add a form to an appointment via the API if the client's age is under 18. Otherwise, it must be manually added upon checkin or checked ahead of time by a Hello Sugar employee to send out, which could be missed.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  15. I want to be able to apply a percentage of daily credit card sales to a separate business checking account. This should be managed under the bank account details under the account info section.

    2 votes

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  16. Automated way to reassign appointments from one service provider to another

    4 votes

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    1 comment  ·  Admin →
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  17. We need the ability to directly link each commission line item to its corresponding transaction or client record. Providing this level of traceability would streamline the transaction verification process, reduce time spent reconciling payroll, and minimize the risk of commission errors.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  18. there should be an option to not take out business charge for total commission and not just voucher

    1 vote

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  19. We need an easy way to identify and reactivate clients with vouchers that have recently expired or are expiring soon. Right now, the only option is to do Excel surgery, which takes over half an hour and still doesn’t give me a reliable list of clients. This process is incredibly frustrating for me and for our staff who do reminder calls and texts. The current reports do not show vouchers which are in an expired state at the moment in which I draw the report.

    While I can make a report of Outstanding Voucher Liabilities and change the date…

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  20. 2 votes

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