8419 results found
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when linking a specific membership, package, or product drectly from website, once overlay opens, you cannot navigate back to categories.
From my website, providing a link directly to a membership, package, or product will open the overlay in that section but you then cannot navigate backwards from that section to categories or the main menu. Then if you close the overlay and try to open the main menu from a standard book now button, it only opens to the direct link section you were in before. It would be very helpful if direct links opened to a specific section of the overlay with the possible function of navigating backwards towards the main menu. Also if you click a link to…
1 vote -
PLEASE ENABLE TEXT BOX ON THE FACIAL GRAPHS
PLEASE ENABLE TEXT BOX USE ON A FACIAL GRAPH. THANK YOU
1 vote -
Clients rescheduling appointments
It's crazy that the providers do NOT get notified if someone reschedules an appointment! How are they supposed to know? Just watch the schedule all day?
31 votes -
online booking exact dollar amounts instead of percentages.
online booking exact dollar amounts instead of percentages. When we set up online booking deposits, we can only do a percentage. Our business charges exact dollar amounts like $77, $99, etc.
Can we get a feature, where we can do percentage deposit or an exact deposit amount?
17 votes -
2 votes
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an you enable or confirm resource conflict warnings so staff cannot book two appointments using the same resource at the same time?
We use Resource Scheduling to prevent double-booking devices and rooms. Currently, when a selected resource is unavailable, Boulevard automatically assigns the first available resource without notifying the scheduler.
We would like an option to display a warning or confirmation popup when the originally selected resource is unavailable before reassigning the appointment to a different resource.
This would help prevent accidental device and room scheduling conflicts and improve operational awareness for front desk staff.
2 votes -
Disputes
I would like to have a report for disputes that displays all important information including the reason as it is described in the dispute.
Also, it would be helpful to have a guide or process on how the disputes are decided for the customer of the company. In many cases it seems that Hello Sugar has the right to keep the charged amount and all back up documentation is provided, but it is credited back to the customer, then the way it is analyzed is total confusion and unknown to us.
1 vote -
CRM / Reviews
Hello,
I have already brought this up in the past and I am not sure if there is any updates on this matter. But I would really like the reviews that are 4 stars or more go directly to google as this is what my old software did. I do not really care about them going on our boulevard site. It does not benefit us like google does.
4 votes -
Ability to have specific member vs. non-member pricing for every service
It would be great if you could add a 'default member price' option next to the 'default price' that is on the service details page. We have specific pricing we want our members to pay, but the membership perk options aren't allowing us the flexibility we need.
8 votes -
online booking
Being able to set different times in online booking for new clients versus returning clients in the pre-default time of hours prior to being able to book these appointments. For example, we would need 24 to 48 hours for a new client, but a returning client could book within three hours. Also, an overnight booking for first morning appointments. Would like to have a way where somebody cannot book a 9:00 a.m. appointment for a massage at 10:00 or 11:00 p.m. at night. Still have the availability for somebody to be able to book a new client massage or massage,…
1 vote -
Reminders for incomplete charts
Providers should receive notifications and reminders when there are completed appointments that the chart has not been started on or completed. These get missed on busy days and it would be great to have these reminders for them day to day. It's really important to have these completed documentation for records and state laws.
1 vote -
email
Emails in client intake forms should automatically be linked into patient mail profile. The patient is filling out a client form and the birthday is linked but the email should be as well. We have to go in and manually look at the form and then enter the email provided.
1 vote -
API: Payment links via external text platform
When a business is using a third party platform to manage text comms via a chatbot, it would be great to be able to deliver a link for clients to enter their card info upon booking.
3 votes -
print chart notes and addendums
We need to submit forms to insurance companies sometimes, so it is imperative that we are able to cleanly print the ENTIRE notes - including any addendums made - without overlap or cutoff
9 votes -
Unlock Charts
Have certain staff have the ability to unlock submitted charts.
18 votes -
The ability to remove a voucher at checkout at time of package purchase
Instead of having to complete 2 orders the ability to redeem a voucher at time of purchase. 95% of clients buying a package that day are in store to redeem one voucher.
3 votes -
spa finder
You need to have Spa Finder integration. They have an integration app that allows you to redeem gift cards.
1 vote -
Option to share uploaded file with client
We uploaded clients labwork as a file. It would be very helpful to have an option to share (or email) uploaded file with client.
1 vote -
modifier prices
When a client schedules an appointment online for a $100 service, with an "Add-On" online they see the items listed:
Add on $20
Service $100
No total is providedWhen a client books a modifier online, they see the items listed:
Service $120
Modifier $20
No total is providedBoth services cost $100, both the modifier and the add on cost $20 but they are shown in two different ways. This is unclear to the client because it is inconsistent to include the up-charge in one situation and not the other yet display the same way.
Please change this to…
1 vote -
Textable box for intake form: forums and charts that clients do put in a name of the person who referred them.
We'd like another option on the part of the intake form where it asks about referrals, with a textable window where somebody could put in a client's name or how they heard about us if it is not something we already have in there as a clickable advertising referral partner.
1 vote
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