8403 results found
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prevent staff from seeing EVERY form
I would love for my therapists to only see the service intake and medical form - not the client contact form. I have been asking for years for this.
1 vote -
allow staff to text clients without seeing their phone number
Id love to let my staff message clients if they are running late without giving them client contact info. Can they message without seeing every clients phone number?
1 vote -
In "Forms" in the appointment add "Mark as Complete" in the dropdown menu in addition to "Open in New Tab", "Print" or "Delete"
For clients that fill out paper forms and are then scanned and attached to the client profile, we would like to mark the digital forms as complete so we don't constantly see the forms reminder on their profile and appointment. Thank you.
1 vote -
Klarna
When Credit Companies advertise on our BLVD platform it should offset our BLVD monthly fees. I can't believe that Klarna and Affirm have an advertisement showing on BLVD everytime a client checks in. I don't offer these payment options and I never will. BLVD is expensive and if other companies are going to advertise to MY clients I want the choice to opt in and get paid for advertising placement, or opt out entirely. My business is supposed to be high end and these advertisements give 90's infomercial.
1 vote -
Back-to-Back Restriction for Specific Procedure
We have one specific procedure, that shouldn't be scheduled back-to-back for the same person because it is very physically demanding. There must be at least a 1.5-hour break between appointments for this procedure for the same person.
Would it be possible to add a scheduling rule so that, once a person is booked for this specific procedure, she cannot be booked for another appointment for the SAME procedure for 1.5 hours before or after that appointment, while still being available for other procedures during that time?4 votes -
Allow providers to edit appointment service duration without creating appointments
Right now, the permission “Edit appointment’s service duration” requires Own appointments: View, create & edit to be enabled.
Because of this dependency, providers who need to adjust timing (base duration, processing time, finishing time, transition time) must also be given permission to create their own appointments.
Our workflow requires providers to:
View their own appointments
Edit appointment details and service duration when neededBut we do not want providers to create or book appointments themselves.
A separate permission that allows editing service duration without appointment creation would give us much better control over scheduling while still letting providers adjust timing…
1 vote -
Enhanced Client Receipts for Treatment Transparency
Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).
Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.
5 votes -
I suggest you put a google review link in the follow up text after a service.
I love that customers can do a review in their follow up texts, but it would be even better if they had a link to give us a review on google. Otherwise, these reviews are only seen internally. I would like these great reviews to be seen by everyone.
40 votes -
Have services that can only be booked as part of a group appointment
We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.
The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.
We put lots of warnings with the service description, but it still happens every week.
When we don't offer it for online booking, we get people complaining that we don't offer the service.
Please Please Fix group booking to ensure that these are booked properly!
5 votes -
Pop ups on client charts
On various EMR systems I’ve used, there has always been an option to add a “sticky note” to a client’s chart that automatically pops up when you open their profile. I’ve found this to be extremely helpful for important information such as client allergies, name pronunciation, pronouns, or other details that staff may need to be aware of before interacting with the client.
I would love to see an option like this added where a sticky note could be attached to a client’s chart and would require the user to physically click out of it, helping ensure that the message…
1 vote -
update method for refund for account credits
Right now, when removing account credits from the checkout window, it indicates that the refund will go back to client_card. This should be updated to be 'client walle't or 'account credits' to remove confusion
1 vote -
Not autopopulating all available credits
If you go to apply credits, it default applies them all, even if it supersedes the total making it easy to over apply and have to refund. If it's going to auto populate, it should only populate to the balance of the services, not just put all credits in.
1 vote -
AI Receptionist Speaks Spanish
Can AI Receptionist speak Spanish to our Spanish callers.
1 vote -
Prompting tip option even when credits cover full total
When a customer has credits that cover their full balance, it completely bypasses the tip option at checkout. There should be the ability to ask them if they want to add a gratuity on their credit card
6 votes -
Pop-Up Alerts for Critical Patient Notes
It would be really helpful if sticky notes or chart alerts could pop up automatically when opening a patient profile or appointment.
For example, if a patient has an important note like “Allergic to numbing cream”, “Patient frequently passes out" or “Red flag patient”, it would be ideal for that information to appear immediately rather than relying solely on tags or digging into the patient record.
Tags are great for categorization, but pop-up notes would ensure that urgent or safety-related information is seen right away by anyone working with that patient.
14 votes -
Allow staff/admins to be able to group book
When self booking online, clients are given the option to group book meaning they can book for other clients and an automated note is added stating "guest of [client]." Unfortunately, this is only a self booking option, but I think admin and staff should have the ability to do this as well! Which saves you having to add a referral or put lengthy notes in!
2 votes -
Bulk Delete
We'd like an option to delete open orders in bulk rather than one at a time.
2 votes -
Total units/amount injected addition on Annotatable images
On annotatable images, I would like a "total amount injected box" that adds together the number of units or volume of substance that has been charted on the image. This function is available on other EMR platforms, so it must be something that could be developed. The value of having that box automatically populate the amount that has been charted, is that it prevents injection volumes form being omitted or forgotten on the treatment image, which keeps inventory and record keeping medically accurate.
7 votes -
Integrated call center with automatic guest profile pop-up
WHAT IT IS:
A native call center tool that automatically opens the caller's guest profile and history when a call comes in.USE CASE:
They're receptionless, so a remote support team fields all calls. They kept Zenoti's integrated call center after dropping Zenoti's AI receptionist.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Meg (President)PROSPECT BRIEF:
https://docs.google.com/document/d/1oHGm6CK-cLw_P-YpIPKa-tRwFAuEdZqrOBnJi3tmP28/edit?tab=t.0PRODUCT AREA (suggested):
Communications / CallsVERBATIM QUOTES (call timestamps):
(34:32) "Because we're receptionless. We have a call center. So we have a team that works remotely to field all the calls and support the…1 vote -
Discount stacking controls (promos vs. membership benefits)
WHAT IT IS:
Rules for whether a promo stacks with a membership discount, or which one wins. Today, all applicable offers, membership discounts, and manual discounts stack to give the client the best price. There's no setting to make an offer exclusive or non-stackable.USE CASE:
Self Care Stash members get 15% off everything. When a sale is smaller than 15%, the member discount should win. When a sale is bigger (e.g., 50% off), the member discount shouldn't stack on top.PROSPECT:
The W Nail Bar - 11 locations; on Zenoti (former BLVD customer). Requested by: Janice (Controller)PROSPECT BRIEF:…
1 vote
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