7123 results found
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ability to delete clients from client roster
ability to delete client from client roster, for instance if they have passed away.
16 votes -
why don't memberships have an end date so you can pre-select when a member's payments will stop?
why don't memberships have an end date so you can pre-select when a member's
1 vote -
Before and after photos zoom option
The photo comparison is really basic. We can’t use it like it is. We need to be able to zoom in on each photo and the it should be full screen, not the little box it is now. Also the ability to compare multiple photos at once like baseline, 1 month, 2 month, 3 month We still have to revert back to TouchMD for photos since it’s a lot better for photos.
22 votes -
Appointment Refund Workflow Improvement
When we need to refund a client due to issues like switching payment methods, the system should allow us to reopen the original appointment to check it out. Currently, we’re forced to create a second appointment just to process the checkout, which results in duplicate appointments appearing in the client’s chart.
4 votes -
Price Estimates and Quotes
generate in-office price estimates during client consultations. Clients should be able to leave with a clear, written estimate of their potential service costs—emailed directly to them and saved in their client profile.
This feature would:
Improve transparency and build trust with clients.
Streamline consultations by giving providers a professional, standardized way to present pricing.
Reduce confusion or disputes later by having estimates documented and attached to the client record.
This is not just a convenience—it’s a critical client experience and retention tool that keeps your platform competitive.
2 votes -
Add Native Post-Cancellation Survey Dropdown in the Boulevard Dashboard
When a guest cancels an appointment via the dashboard or self-service link, a short, native multiple-choice dropdown should appear immediately after cancellation asking why they chose to cancel.
This should be built directly into Boulevard’s platform, not dependent on third-party integrations or external survey tools like Typeform or Klaviyo. Having this moment of feedback in-line and native dramatically increases completion rates and closes the feedback loop in real time — while the intent and context are still fresh.
This is not just a UX improvement — it’s essential business intelligence. Without real-time insight into cancellation behavior, studios are left guessing.…
2 votes -
Allow charging of late fees without inputting billing zip
Stop requiring the input of a billing zip code to charge late fees. Some clients, especially new ones, dont fill out their intake paperwork for whatever reason. This leaves the clinic unable to charge late fees without their billing zip code.
Also, there should be a toggle to charge JUST the late fee without including tax. I want to charge $100 flat rate. In order to do so, i have to charge $92.38 to make up for the tax to get the flat rate of $100.
1 vote -
Allow voucher values to be set in memberships
Our memberships are based around account credit so they can be used for any service. They also get one free add-on monthly. For example: a gold membership cost $85 and the client gets $100 in store credit plus one free $15 add-on. BLVD is assigning the value of the voucher as $85 and changes the price of the add-on to $85 when redeemed. Making the voucher amount editable would improve the client experience (receipts are confusing) and accounting on the backend.
1 vote -
Client Completed Booking
If a client is calling to make an appointment, let's input their phone number (or email) and first name. The system can then send them a text (or email) to input their card, agree to cancellation policy, etc, and only then will their appointment get put on the calendar.
3 votes -
"Copy from Previous Chart" Should Not Copy Old Photos – Only Charted Text/Information
When using the "Copy from Previous Chart" function, the system currently brings forward previously uploaded images/photos along with the charted information. This leads to confusion and potential clinical inaccuracies, especially if the old photos are outdated or no longer clinically relevant.
4 votes -
Need a way to apply a Time Block at BEGINNING of service scheduled for NUMBING for certain services provided
We need an auto Time Block at beginning of appt for NUMBING for certain services provided (filler, microneedling, etc.)
Currently what is offered for time blocking with each appt is: Processing Time (a block of time at the END of the service when a client is busy, but the staff can attend other clients.), Finishing Time (a block of time at the END of a service and any processing or transition time when both the client and the staff are busy.), and Transition Time (a block of time AFTER the service is performed during which the staff member is unavailable.…2 votes -
2 votes
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More flexibility in automated campaign audience building and setting specific triggers for when a client enters a list to be marketed to.
Ability to create specific triggers for automated campaigns based on client-level parameters, including voucher count, membership status, package purchases, and service they received.
3 votes -
Inventory by room and storage location
Inventory level tracking for each treatment room and inventory storage location. Minimum thresholds should be established per SKU with alerts when on-hand inventory falls below the threshold and a purchase order or transfer is needed.
3 votes -
Add in a way to print clients wallets as a work up sheet for their appointments
Add in a way to print clients wallets as a work up sheet for their appointments
1 vote -
Have the ability to choose which note to copy from previously entered notes
Have the ability to choose which note to copy from previously entered notes.
3 votes -
Provider specific view of schedule
Please allow staff to filter schedule for the day with times and patient names based on the provider they are scheduled with
5 votes -
Remove packages and memberships from earning Loyalty Points
The Loyalty App should have the ability not to to grant points to clients who buy packages or memberships as the redemption of the earned vouchers earns them points.
2 votes -
Add day of week to screens
At rebooking screen, where past appointments are displayed, it would be ideal to see the weekday and the date, not just the date. That way, you can see "Oh, she prefers to book Tuesdays!" so you can recommend one.
1 vote -
1 vote
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