8372 results found
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Allow providers to edit appointment service duration without creating appointments
Right now, the permission “Edit appointment’s service duration” requires Own appointments: View, create & edit to be enabled.
Because of this dependency, providers who need to adjust timing (base duration, processing time, finishing time, transition time) must also be given permission to create their own appointments.
Our workflow requires providers to:
View their own appointments
Edit appointment details and service duration when neededBut we do not want providers to create or book appointments themselves.
A separate permission that allows editing service duration without appointment creation would give us much better control over scheduling while still letting providers adjust timing…
1 vote -
Search bar for Services
It would be nice to have search bar inside the "services" menu to make editing services much easier than having to scroll down a long list.
2 votes -
Enhanced Client Receipts for Treatment Transparency
Implement an updated receipt format that itemizes injectable services by including the exact number of units administered (for example, neurotoxin treatments).
Currently, clients frequently call requesting documentation of how many units they received. The only way we are able to provide this information is by taking a screenshot from the chart and emailing it manually, which is time-consuming and inefficient.
5 votes -
I suggest you put a google review link in the follow up text after a service.
I love that customers can do a review in their follow up texts, but it would be even better if they had a link to give us a review on google. Otherwise, these reviews are only seen internally. I would like these great reviews to be seen by everyone.
40 votes -
Have services that can only be booked as part of a group appointment
We offer Side By Side massages. These require two clients, two staff members, and our Side By Side room to all be available.
The current system allows guests to book a singe "side by side" massage and then be disappointed when it isn't for two people.
We put lots of warnings with the service description, but it still happens every week.
When we don't offer it for online booking, we get people complaining that we don't offer the service.
Please Please Fix group booking to ensure that these are booked properly!
5 votes -
Pop ups on client charts
On various EMR systems I’ve used, there has always been an option to add a “sticky note” to a client’s chart that automatically pops up when you open their profile. I’ve found this to be extremely helpful for important information such as client allergies, name pronunciation, pronouns, or other details that staff may need to be aware of before interacting with the client.
I would love to see an option like this added where a sticky note could be attached to a client’s chart and would require the user to physically click out of it, helping ensure that the message…
1 vote -
update method for refund for account credits
Right now, when removing account credits from the checkout window, it indicates that the refund will go back to client_card. This should be updated to be 'client walle't or 'account credits' to remove confusion
1 vote -
Not autopopulating all available credits
If you go to apply credits, it default applies them all, even if it supersedes the total making it easy to over apply and have to refund. If it's going to auto populate, it should only populate to the balance of the services, not just put all credits in.
1 vote -
AI Receptionist Speaks Spanish
Can AI Receptionist speak Spanish to our Spanish callers.
1 vote -
Prompting tip option even when credits cover full total
When a customer has credits that cover their full balance, it completely bypasses the tip option at checkout. There should be the ability to ask them if they want to add a gratuity on their credit card
6 votes -
Allow staff/admins to be able to group book
When self booking online, clients are given the option to group book meaning they can book for other clients and an automated note is added stating "guest of [client]." Unfortunately, this is only a self booking option, but I think admin and staff should have the ability to do this as well! Which saves you having to add a referral or put lengthy notes in!
2 votes -
Bulk Delete
We'd like an option to delete open orders in bulk rather than one at a time.
2 votes -
Total units/amount injected addition on Annotatable images
On annotatable images, I would like a "total amount injected box" that adds together the number of units or volume of substance that has been charted on the image. This function is available on other EMR platforms, so it must be something that could be developed. The value of having that box automatically populate the amount that has been charted, is that it prevents injection volumes form being omitted or forgotten on the treatment image, which keeps inventory and record keeping medically accurate.
7 votes -
Smart filters on Products page
having each filter know what has already been filtered would be helpful. Example:
Choose Category=Shampoo as first filter
choosing a second filter of "Brand" will only show the brands that have products in the shampoo category. (or show the number of products each brand has in that category)1 vote -
price permission
A permission that allows pricing to be removed from appointments on the calendar/front desk.
1 vote -
Guardrails for two staff booking an appointment at the same time
This would disallow occurrences where two staff members select the same appointment timeslot and both confirm their booking within the same minute, and the system allowing both bookings to go through for the same timeslot.
2 votes -
Account Credit Creating New Sales
There needs to be a way to apply an account credit for an overcharge or not giving a promotional credit without it creating a new sale. I understand that every penny should be accounted for, but when you have already charged the client too much and then you try to correct the mistake, it shouldn't look like another sale for the day. This is causing the Daily Sales report to be inaccurate.
1 vote -
Void Package When Refunded
When a package is refunded, please have an option to also void the package. We did not know the packages wasn't automatically voided was the sale was refunded so the package sat on the patient account as if it were valid. Having to select "void package" during the refund would be VERY helpful. While this is a rare occurance, it's a costly unknown.
1 vote -
Stand Alone Deposit
For injectables It would be great to have a stand alone deposit for the booking, but the final service cost is from the number of units/syringes added and does NOT include the base cost.
EX.
- Client leaves $500 deposit on wrinkle relaxers (which now would be 100% deposit on base cost)
- Client is charted for x amt of units and the total is $1000
- $500 deposit is taken off of total and client charged $500CURRENTLY: since the base cost is $500 when the client is charted for $1000 worth of units the total shows as $1500…
1 vote -
Transaction decline reason report
A report that would surface all decline reasons for clients' credit card transactions. This would allow businesses to spot trends and rely on the data to determine what changes to their billing cadences and dates may be needed, or help to detect trends earlier if they spot a recurring decline reason appearing for multiple clients.
1 vote
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