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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7619 results found

  1. When the client is looking for an appointment online, please make it where they don't have to put in an email just to see if there is an opening. Once they see there is an opening and they are ready to book... then have them put in an email.

    2 votes

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  2. It shouldn't be possible to book services (online or over phone) that require a resource if they are already full for that time.

    3 votes

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  3. The banner image in mobile view eats up so much of the screen that, depending on the size of the client's phone, only a line or two of the descriptive text is visible after the service heading. We would like the ability to turn off the banner graphic for mobile view to resolve this problem.

    5 votes

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  4. We'd like a way to block clients from texting us at our salon. We frequently get spam texts or creepy men and would like a way to prevent these non-clients from cluttering our inbox and taking away time from our actual clients.

    1 vote

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  5. Multiple client's are asking for the ability to see what their account balances are on the client portal.

    1 vote

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  6. There's not an option here to attach a photo example, but we need the ability to take and/or upload a photo of each client. This is a MUST!!!

    1 vote

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  7. there should are an area to apply the minimum load amount in order to apply the gift card

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. An option to print out each staff member's daily plan

    2 votes

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  9. Having an option to bypass tax collection on a sale when selling to an individual who has tax exempt status. This would differ from an Other payment type in that it would not give the front desk an option to create another open-text field.

    6 votes

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  10. I can not see the patient reply, I have to open their chart and go into messages that way. I should be able to see what they type from the message center. It is a waste of time going back and forth in and out of charts to see messages.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  11. Our current appointment note API only adds a note, which also means it wipes any existing note and replaces it with whatever the API says.
    The API could be set up to provide important desired information on a clients visit, but there might also be relevant manual notes like "running late" or "coming with a friend" that's still relevant and shouldn't get lost.

    Ideally, the API can support just adding to an existing note if one already exists.

    1 vote

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  12. Many clients request female or male therapists specifically. Online booking should have 2 more options in addition to "First Available" - which would be "First Available Female" and "First Available Male" (and possibly a Trans/non-gender option). This would make online booking for clients much more easy and intuitive.

    6 votes

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  13. Toggle option for clients to allow English forms to switch to Spanish

    2 votes

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  14. When a call comes in, a text containing our booking link is sent to the client so they can self-book. When a call is received, we quickly send a text with our convenient booking link, allowing clients to effortlessly schedule their appointments.

    1 vote

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  15. Right now, you have to have an appointment and redeem vouchers at checkout for the appointment. We get a lot of tanning walk ins and it is a lot of steps to redeem vouchers right now

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. Any raw data on walk-in appointments would be helpful. Ideally, anything that can help me determine the likelihood of a walk-in occurring. I basically just want to figure out the peak days of the week and times that they are likely to happen.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  17. sticky note on clients account-pops up when a client is searched

    1 vote

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  18. The ability to send SMS messages via Boulevard's API so they utilize the same location numbers that have been provided by BLVD.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  19. Currently the Client forms are difficult to complete on their phones. We have received feedback from several clients that it is hard to see and also to select drop down options.

    3 votes

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  20. We would love to see expanded customization options within Boulevard’s booking interface to better support brand-forward salons. The ability to apply custom brand colors throughout the booking flow—such as buttons, accents, and highlights—would help create a more cohesive experience between a salon’s website and its booking platform.

    It would also be extremely valuable to allow service example photos within the booking process. Adding 1–3 reference images per service would help clients visually understand what they are booking, reduce incorrect bookings, and create a more intuitive, confidence-building experience—especially for visual services like installs, braids, silk presses, and treatments.

    Additionally, a more…

    3 votes

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