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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7454 results found

  1. Class Management - This switch to Boulevard has almost completely killed our customer base when it comes to Classes. No one signs up anymore due to the difficulty and confusion of booking. We have loved most things about our switch over from Vagaro, but trying to offer all of our classes is somewhat of a nightmare. The set up on the management side is cumbersome, and then to go to all that work to set it up just to have it be a pain in the butt for our customers to book is no good. The customers won't call for…

    5 votes

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  2. It would be nice to be able to print the daily schedule.

    4 votes

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  3. With the recent outages at Boulevard, all we, the paying customers, get to see is a corporate jargoned press release about how the incident was handled and fixes are being monitored.

    I would love more details on what went wrong and what actions are happening to make sure it doesn't happen again. All of us are running our entire business on this software, and there isn't a great deal of openness about what is happening inside the company. How do I know that these issues aren't all related and nothing was done to fix them?

    Basically, I want a way…

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Phone support would be invaluable with Boulevard; the chat feature works fine if you have ample time to wait.

    7 votes

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  5. When creating/editing intake forms, it should also allow for service modifiers to be selected. When a modifier(s) is selected, the intake form will be sent to those clients. This is currently not doable

    3 votes

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  6. Rather than adding time blocks to separate the times a staff member is on-shift, it would be helpful to be able to add multiple shifts for a staff member on a given day.

    5 votes

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  7. The processing time in an appointment will automatically overlap with a time block. This makes it difficult to schedule a lunch, for example, because if a client signs up for an appointment with an in-person time that fits before a lunch break, the processing time for the rest of the appointment will occur during the lunch break. If there isn't another person available to release the client, the original staff member doesn't get a lunch break. A simple toggle that nothing can overlap the time block would be helpful.

    3 votes

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  8. when making a blocked time on schedule there is the opportunity to choose from weekly, monthly, yearly if you click that the event should repeat. would love the opportunity to choose daily as well.

    7 votes

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    1 comment  ·  Other  ·  Admin →
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  9. It is close to impossible to see the suggested add ons when a client books on their phone. This creates so much more work as now I have to change my entire booking instructions in my email flow to specify what clients need to add to ensure they are booked for the right service. I also now have to upsell instead of a client seeing it suggested when booking. Please Please improve your mobile experience. It is 2026 and it should not be this difficult when booking nor should our options as stylists be so limited when using our Blvd…

    2 votes

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  10. We've noticed that the current signature and date entry fields on patient forms are not very user friendly, especially for our older clientele. Many patients struggle because:
    - the buttons and options are small and hard to see/read
    - there are multiple steps/buttons, which makes the process confusing especially for the signature part.

    it would be helpful if the signature/date section could be simplified and made more accessible - for example, large buttons, clearer instructions, and a more streamlined entry process. this would improve patient experience (many of them get frustrated and upset) and reduce time spent assisting clients with.…

    7 votes

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  11. Instead of having to write down, read out or email a client specific prices of X treatment(s) recommended to them, we'd love a way to generate a quote through Boulevard. Aesthetic Record had an option to pull someone up on a sales tab, add everything/product suggested + any exclusive discount for the client and then generate it into a quote to send to them.

    18 votes

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  12. We want to be able to color code the calendar view by status. Confirmed, unconfirmed, arrived.

    8 votes

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    1 comment  ·  Admin →
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  13. Need to be able to delete client/patient chart forms - sometimes duplicate forms are started or started in error and then it isn't possible to delete the unneeded form/chart.

    21 votes

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  14. Give us the option to do telehealth

    2 votes

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  15. Allow the option to turn on cluster booking so that appointment availability only shows up directly before and after existing appointments.

    2 votes

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  16. Please create a built-in Employee KPI Dashboard in Boulevard that lets salon owners and staff track real-time performance vs. goals — directly in the app.

    Key features should include:
    • Goal setting by employee level (Intro, Level 1–4)
    • Real-time tracking of service $, retail $, rebook %, add-ons, etc.
    • Commission tier tracking (e.g., current tier + progress to next)
    • Staff login view to see personal KPIs and goal progress
    • Admin view for full team performance with filters by week/month
    • Daily/weekly summary emails or mobile notifications

    Right now, we’re forced to build workarounds using Google Sheets…

    12 votes

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  17. It would be valuable to email clients a direct option to sign up for memberships, ideally accessible through Marketing or Client Communications, without requiring in-person setup or manual workarounds.

    2 votes

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  18. Offer code report for future appointments to show what offer codes are being applied to appointments booked.

    8 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. we have multiple people reviewing messages, and want to mark it as unread so others can know that there is a new message and it needs to be addressed

    200 votes

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    Waitlisted  ·  10 comments  ·  Admin →
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  20. Discontinue the second daily journal entry you send to Quickbooks Online Edition (QBO). I can't understand the point of it but it's completely wrong and I have to go through QBO each month and delete it. I mean, it's obvious that whoever maintains the app connection to QBO doesn't really understand accounting, and the upshot is a lot of extra work for the accountants. Latest case in point - during January, every journal entry for about a week posted all activity to the unredeemed vouchers code instead of sales etc. Bottom line, you're creating extra work for me, and I…

    2 votes

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