7138 results found
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Disposable / Virtual BINs / Virtual Credit Cards Abuse
An increasing number of first-time clients are booking online with virtual or disposable credit cards (Revolut, Privacy.com, etc.). When they no-show and we attempt to collect the cancellation fee, but the card is declined because it’s been deactivated. The result: lost revenue, wasted staff time, and appointment slots that could have gone to paying customers.
Other booking platforms are starting to address this problem and I hope that BLVD can follow suit as it is becoming a big issue for us.
Below are some potential solutions that BLVD should consider:
Virtual Card BIN Detection
• Flag or block known disposable/virtual…4 votes -
Have limitations that can be set & manager approval for discounts at checkout
Have more control over what staff are allowed to do with discounts at checkout
4 votes -
allow clients to pay their bill through their portal
Allow clients to pay for appointments through their client portal.
2 votes -
Ability to track location for account credits
Account credits are not currently assigned a location when they are created. This can make location-level liability reporting of the account credits difficult. Having the location where the account credit was created would be helpful for reporting.
2 votes -
Product Usage Service Charge
Need to have the option for the Business Service Charge to calculate based on Product Usage Cost. We want to see the cost of the product deduct from the service price and have commission calculate off of that sub-total.
Example- Botox is $15/unit and want $6.32/unit to be removed and have commission calculate off of that subtotal.
10 units at $15 = $150.00 minus 10 units at $6.32 = $86.80 (the service subtotal that commission will calculate off of)
6 votes -
3 votes
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Ability to delete clients, especially ones that have opted out.
We need to have the ability to delete clients in our client list, especially clients that have opted out.
3 votes -
Have the ability for offer codes to not appear in the drop down menu for manual checkout
It would be great if some offer codes could not be manually selectable from the dropdown menu. For example, we have 100 providers who we want to give unique offer codes to. If we created 100 of them there would be 100 options added to the dropdown menu in checkout. This makes it difficult for our team to find the offer codes that might be active that apply companywide. These 100 unique codes would primarily drive appointments and originate from online booking anyway.
2 votes -
Client reschedule notification
Can you add the notification option if a client reschedules also. It would be helpful to know real time about an opening in the books for the stylists so it can be shared on social media
34 votes -
Add an option to round totals to nearest 5 cents
With the end of Penny production it is only a matter of time before we can no longer deal with odd amounts of change. An option to automatically round totals would be helpful with this (giving options for how rounding happens, and ensuring taxes are still appropriately collected and reported would be greatly appreciated)
2 votes -
Credits display at checkout
Boldly display applicable credits at checkout so that they are not overlooked
2 votes -
See when people are booking online
We should be able to see when someone is booking an appointment online in real time so that we don't potentially book over top of it.
2 votes -
client appointment schedule
There needs to be a simple way to print out a client's upcoming appointment schedule.
3 votes -
Develop a way to create a quote/estimate for clients.
When consulting clients we often recommend treatment plans and product suggestions. We would like to provide the clients with a quote in there treatment plan.
7 votes -
Option to charge a different no show fee than the late cancel fee
I would like to charge 100% of the service for no shows and 50% of the service for late cancellations. Can we add the option to choose what fee to charge?
6 votes -
On checkout shrink appt to time used. Over scheduling time screws ture utilization
Stylist are overbooking and abusing time for services (especially color) and then on check out sometimes have 30-45 minutes remaining, the system doesn't shrink up the appointment on check out to reflect the waste of time over scheduling and it is not recorded in the utilization reports because it still holds the block making it look like they were working. The Booker system had that feature. Way better for making poor use of time a visual reality.
2 votes -
Form Sending
When a client books with my business for the first time, I need them to receive our new client form. I currently have the form setting configured to send with the first appointment. However, if the client has visited any other business that uses Boulevard, the system recognizes them as an existing Boulevard client and does not attach the form, even though they are new to my business. This is becoming more common as Boulevard grows in popularity.
Can the system treat “new client” status on a business level, not across all Boulevard users, so that every client who is…
2 votes -
being able to link clients to their spouses and children
It would be great if we could link profiles together as married or children. When children come in we give them their own profile no matter the age so if we could link them to the mom i feel like that would be easier.
2 votes -
Location Organizer: Location Groups in location dropdown
It would be helpful for location groups to be surfaced in the dropdown menu for easy navigation as another option apart from the search function!
2 votes -
Automated Custom Email by Service Type
Overview:
We would love the ability to send an automated, customizable email to clients based on the specific service they book. This email could include details unique to that service, such as booking confirmation, pre- and post-care instructions, and personalized savings or membership opportunities.Current Challenge:
Currently, once clients complete forms, they no longer have access to them — meaning they can’t easily reference important pre- or post-care information later. Team members must manually follow up with clients to resend details or reminders, which is time-consuming and inconsistent.Proposed Solution:
Add a feature that allows businesses to create and attach…2 votes
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