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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7869 results found

  1. There is no marketing filter for gift certificates. Who is most likely to buy one? The person who last bought one. Right now we have 8k people in there with no appointments- some are gift cert buyers, some canceled....its really hard to tell who is who. We tried to hand tag it and it was a massive protect. We just need a gift certificate filter to reach those people and re-market to them.
    It would also just be super helpful to know who received a gift cert. Its really hard to tell and we do sometimes use a gift cert…

    3 votes

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  2. We need a 2nd line solely for marketing. It is confusing guests with messages and promos plus some said STOP to the marketing and turned everything off. Auto messages fail then and they get annoyed. May be best to have a dedicated marketing text line (that is also 2 way BTW).

    4 votes

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  3. Leviticus would like the option to require internal notes to be input at the time of booking from the dashboard.

    1 vote

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  4. I do not want to be required to select a reason for cancelling the appointment when cancelling - it makes the process take too long.

    1 vote

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  5. 1 vote

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  6. Small addition, but it would be amazing if there was an option to put a call to action button where the client can text us. There's just call/email/visit website.

    6 votes

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  7. use ai to make suggestions based on historical data on different business operation strategies such as "Reduce/Increase staffing/hours Saturdays in December." or "Change availability of staff A because their usage is low/high." or "Run a 30% off special in the spring based on customer trends." or "Call/Email these people to offer xyz service based on previous bookings."

    Basically use data to give automatic insights and suggestions to the owners of the service. Currently, we have reports which are great. However, it would be nice to get trendiness, graphs, charts, and suggestions/recommendations for the non tech-savvy owner who uses your services…

    7 votes

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  8. If we are not charging a client for a service it would be nice to have a "Comp" button instead of having to go through the whole "check out" process as if we are using a card as that's the only option. I also am unable to check out a client from home without the Duo even if they have a $0 balance.

    2 votes

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  9. Ability to run a report on offers applied to booked appointments.

    2 votes

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  10. you need a way to book lunch breaks easily, ongoing. the 52 week limit on ongoing repeated blocks is frustrating- should not have to remember to reset it every 52 weeks. Lunch breaks are pretty standard necessity in a schedule!!

    Also- it allows an opportunity for online scheduling to sneak through before you reset it )=

    Also an easier holiday feature to block would be nice

    6 votes

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  11. When cancelling an appointment, give the option for the notes left on the appointment cancellation to automatically copy into the client profile notes also

    2 votes

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  12. 1 vote

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  13. we currently have to manually move account credit between two guests who want to pay seperately but booked together. there is no easy way to transfer their deposit and we must manually do it on our end, hit refresh multiple times and do a lot math

    5 votes

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  14. There needs to be a way to include multiple batches for product inventory. For example I often have 2 batches of neurotoxins and fillers at a time with different LOT numbers and expiration dates. There also needs to be a more efficient way to track product expiration.

    3 votes

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  15. reports are sorted into FOLDERS but there is no way to sort them inside these folders, and what's more, there is no order to HOW they are sorted now.

    can this be addressed???
    would it be hard to at LEAST make this alphabetical by default????

    seems like such a simple thing and complete counterintuitive

    1 vote

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  16. As more and more float tanks and hydrotherapy spas are popping up - a way to log pool chemicals (Chlorine, Alkalinity, pH, etc) would be AMAZING. A simple log that can be stored in the software for easy reference.

    1 vote

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  17. Example: Someone books "The Full" but on our end it will say "Chemical 4" meaning we have 4 increments of time to apply. This is pretty crucial for time based salons.

    4 votes

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  18. I wanted to share some feedback regarding the timing of review requests in the system. Currently, these requests are sent based on the scheduled appointment end time (described as checkout time in the support center), regardless of whether the client actually completed their appointment. This can result in review requests being sent to clients who didn’t show up.

    It would be much more effective if the timeline for sending review requests was triggered by the actual checkout action for completed appointments. This would ensure that requests are only sent to clients who showed up for their visit. Ideally, we’d like…

    4 votes

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  19. We would like to be automatically notified of any merchant account updates / changes. This way, we do not have to reach out to support for a current status.

    2 votes

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  20. Please add a “report created” trigger to Boulevard’s Zapier integration — especially for performance or sales reports.

    As a single-location business owner, I rely heavily on KPIs to grow my team and track performance, and I’m building automated dashboards using tools like Zapier, Google Sheets, and Klipfolio.

    However, right now there’s no way to trigger an automation when a Boulevard report is generated, which limits our ability to sync data in real time or even on a recurring basis.

    This one trigger would:
    • Eliminate manual downloads and uploads
    • Empower more small businesses to use automated reporting
    • Extend…

    1 vote

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