7464 results found
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Have the ability to have client's update their account details from iPad
Have the ability to show the client account details on the iPad during the checkout process so we can ask if their account info (phone number & email are up to date) and have the ability to add their email for marketing purposes.
9 votes -
Fix the misinformation message to clients who are adding themselves to waitlist
When a client adds themselves to the waitlist, the message says that their card will be charged. This is not true it just asks for a credit card to hold the appointment. We have a lot of very confused clients regarding this message who think they are due a refund.
9 votes -
"Last Changed By" Records for Internal Settings
We have multiple people who have access to change service, product and staff settings. It's nice to see which user last changed a record and when so that we can follow up with the person. I have no idea who is making changes to our services and have no way of knowing to address it with them. Here is a picture of what we had in Millennium:
9 votes -
Report that shows all times a price was adjusted, by whom, how much, when, and for what service; with whom.
Many purposes, but mostly to find mistakes, secondly to catch problems, thirdly to find where more training is needed, fourthly to realize what must be slipping through the cracks
9 votes -
We need a column on the client lists that shows their upcoming appointments: date & type of appointment.
There needs to be a column under the CLIENT LIST that shows the client's upcoming appointment. It needs to show the date of the next appointment (MOST IMPORTANT) and also the type of appointment. This will help with winback campaigns and with reaching out to overdue clients.
It would also be very beneficial to be able to have the option to exclude anyone from the list that already has an appointment on the books when looking at the 1-3 month, 3-6 month and 6+ month lists.
Please update this asap. It would be so, so helpful!
9 votes -
For the waiting list Parameters would be helpful to select times and days client is available...
...plus to view notes on list without having to go into & to see next to client name their tags. This is necessary in order to contact clients more quickly and for dates & times that work for them. Seeing client tags next to their name will also be informative for us internally so we reach out to particular clients first.
9 votes -
Under Manage --> Schedule - Make the dates at the top static so when scrolling through employees, the dates are still visible at the top
So we aren't guessing as to the date for employees that are below the scroll
9 votes -
promotion reporting
Need a very specific report that they can look at daily to check all of the apply special codes/promo codes that were used. Right now they can easily open this type of report within Booker to see a breakdown of each code, how many times it was use and the dollar amount that was discounted. When they click on each individual special it will open to a breakdown of all the clients that used that specific promo. If they wanted to dig further they could then look at the specific client and it would open up their invoice.
This helps…9 votes -
Gratuity Toggle
Implement a role based gratuity toggle that allows gratuity to be enabled or disabled depending on the provider’s position. In a medspa setting, certain team members may accept tips while others do not, so the system should support this distinction.
8 votes -
Card on file indicator at check out
It would be great if on the checkout screen, the front decks and a big bright indicator that client has a card on file.
8 votes -
Offer codes for specific stylists
Ability to limit offer codes by stylist.
8 votes -
Internal staff messaging and task assignment
need an option to assign tasks to staff members and send internal staff messages
8 votes -
Resource Double Book Alert
Alert if trying to book an appointment when a resource is already booked at that time. Ex, we only have one SkinPen and it is already in use, alert our front desk if they are trying to double book that device.
8 votes -
Being able to gift packages
It would be great our clients were able to purchase packages to gift to other people like gift cards.
8 votes -
NEED a Custom support phone number! The help chat is so frustrating, takes way too long and is not enough support
For what we pay as Boulevard members I believe we deserve to have better custom support. The help chat feels like a joke with ridiculous wait times recently have been over an hour, last chat was close to 3 hours. I feel like there should be a way to schedule a call with tech support when we have something we need help on. I understand you guys thrive on "good tech" but you need a human element. We are all in Customer facing businesses and to be able to talk to a live person is invaluable!!!
8 votes -
Add Tasks w Reminders
Would like to be able to set tasks to call a patient, or review labs when results arrive, etc etc w due date
8 votes -
send an email to all of boulevards client (like me) that there is a suggestion out there to be voted on. otherwise we dont know
let your clients know when there is a new suggestion so that we can vote.
8 votes -
Virtual Consults
It would be nice to have the ability for patients to do virtual consultations directly through BLVD!
8 votes -
gift cards
In-Store E - Gift Cards. We sell a lot of gift cards and we need to be able to sell e-giftcards online . is this something coming in the future? this is vital to our business during the holiday season and had I known this was not an option I might have chosen another platform to run business.
8 votes -
When a customer has a credit on their acct, it would be great if that credit was more visible.
A credit on an account should be in red so that the person checking them out see's it easily.
8 votes
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