7700 results found

1. Rotating Schedules

   Lots of stylists work every other saturday; can we have a quick way to schedule this like repeating customizations or something

   14 votes

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   1 comment  ·  Delete…  ·  Admin →
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2. Rescheduling Notifications!

   There needs to be a way for staff to be notified if there has been a reschedule! Without this notification, there is no way to be filling last minute holes. There is only a cancellations report, not a rescheduling report. Please help!!!

   13 votes

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   0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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3. Google Reviews Flexibility

   I’d love to see Boulevard introduce more flexible, Podium-style review flow settings—specifically the ability to direct clients straight to Google without internal screening.

   Right now, the current workflow adds friction at a critical moment:

   Clients are first asked to complete an internal survey
   Then must find and click a small “Leave a Google Review” button
   Then repeat the process again on Google

   This multi-step experience significantly reduces conversion. Even highly satisfied clients drop off.

   From a modern reputation management perspective, the goal should be frictionless, one-tap review generation at peak satisfaction—not added steps.

   In our practice, we consistently receive 5-star internal feedback, so the screening layer isn’t providing meaningful filtering. Instead, it’s blocking positive reviews from reaching Google, which directly impacts our SEO, credibility, and new patient acquisition.

   What would make this best-in-class (Podium-level):

   Ability to toggle OFF internal review screening
   Direct-to-Google review option (one click, no extra steps)
   Customizable review routing based on practice preference
   Large, prominent CTA that prioritizes conversion
   Optional fallback logic (e.g., only route low ratings internally if desired)

   Right now, we’re having to create workarounds like handing patients QR code cards just to capture Google reviews—which defeats the purpose of having an automated system.

   Boulevard is an excellent platform overall, but this is an area where more flexibility is needed. Giving practices control over review flow would dramatically improve results and bring Boulevard in line with modern, high-conversion reputation tools.

   I’d love to see Boulevard introduce more flexible, Podium-style review flow settings—specifically the ability to direct clients straight to Google without internal screening.

   Right now, the current workflow adds friction at a critical moment:

   Clients are first asked to complete an internal survey
   Then must find and click a small “Leave a Google Review” button
   Then repeat the process again on Google

   This multi-step experience significantly reduces conversion. Even highly satisfied clients drop off.

   From a modern reputation management perspective, the goal should be frictionless, one-tap review generation at peak satisfaction—not added steps.

   In our practice, we consistently receive 5-star… more

   13 votes

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   0 comments  ·  Client experience (online booking, portal, etc)  ·  Delete…  ·  Admin →
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4. Secure Link for Credit Card Payments (to keep on file)

   Having a way to send a secure Link for a client to enter their credit card information to keep on file (for walk-in's and pre-payments).

   13 votes

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   0 comments  ·  Point of sale / Register / Checkout / Orders  ·  Delete…  ·  Admin →
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5. Client ID number

   With the lack or internal notes/messages, sending requests outside the dashboard (ex: via email) would need a searchable account ID to remain HIPPA-compliant

   13 votes

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   1 comment  ·  Client lists and profiles  ·  Delete…  ·  Admin →
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6. Calendar Block Enhancements

   The ability to easily drag blocked time up or down on the calendar, along with color-coding blocked time, would greatly improve scheduling clarity and daily workflow management.

   13 votes

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   1 comment  ·  Business details and settings  ·  Delete…  ·  Admin →
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7. Internal staff messaging and task assignment

   need an option to assign tasks to staff members and send internal staff messages

   13 votes

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
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8. express booking and secured credit card link

   our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their name etc)

   our former booking platform had an Express Booking option. New client would call in, we would get their name and number and book the service with service provider and then while still on the phone we selected "Express book" we would say "did you see that text come through?" OK perfect. Just finish filling that out in the next 10 min and your booking will be confirmed and all set. It is time sensitive so make sure you fill it out completely as soon as we get off the phone. They input the rest (Email cc, correct spelling of their… more

   13 votes

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   0 comments  ·  Appointment management  ·  Delete…  ·  Admin →
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9. Enhanced and Automated Loyalty Program Features

   It would be ideal if Boulevard supported a loyalty platform or loyalty platform partner that can handle tier logic, automatic upgrades/downgrades, and communication without the need to fully custom-build it via Zapier or scripts.

   The specific limitations that we'd like to see overcome are:

   Tiers not supported: Boulevard’s built-in Loyalty Program is points-based only (earn/redeem). There’s no way to create tiered memberships (e.g., Silver/Gold/Platinum) that upgrade/downgrade based on spend or visit frequency.

   Rolling windows unavailable: Boulevard doesn’t expose “spend in last 12 months” or “visits in last 90 days,” so we can’t calculate rolling thresholds natively.

   Tag management: Zapier can add tags, but can’t remove them, so automated downgrades (e.g., Gold → Silver when spend/visits drop) aren’t possible without manual intervention.

   Messaging constraints: Boulevard can send SMS from the business number, but automated SMS triggered by an external system would come from a different number, which risks confusing clients. Email triggers are possible through integrations like Klaviyo.

   Automation overhead: To run a true tiered system, we’d need external logic (Airtable/Sheets or SaaS) to calculate tiers, then sync status back to Boulevard. That adds cost, complexity, and manual cleanup unless there’s a supported partner solution.

   It would be ideal if Boulevard supported a loyalty platform or loyalty platform partner that can handle tier logic, automatic upgrades/downgrades, and communication without the need to fully custom-build it via Zapier or scripts.

   The specific limitations that we'd like to see overcome are:

   Tiers not supported: Boulevard’s built-in Loyalty Program is points-based only (earn/redeem). There’s no way to create tiered memberships (e.g., Silver/Gold/Platinum) that upgrade/downgrade based on spend or visit frequency.

   Rolling windows unavailable: Boulevard doesn’t expose “spend in last 12 months” or “visits in last 90 days,” so we can’t calculate rolling thresholds natively.

   Tag management: Zapier can… more

   13 votes

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   1 comment  ·  Marketing and Messaging  ·  Delete…  ·  Admin →
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10. Improve Forms Features

    The current forms software is just not as inclusive as all of the others out there. Not being able to send a form separate from an appointment is very inconvenient. I have membership agreements and package agreements that aren't tied to specific appointments, but need to be filled out and kept in the clients profile. what is the point in having online forms if i have to keep separate forms for these things. it makes me want to cancel my forms subscription and use a seperate application. I should also be able to send a form to a designated ipad instead of having them stand at the front desk filling out information and holding up the line. not everyone can use their phone and some people need assistance with the entire process, so being able to take them to a private area and help them fill out personal information is sometimes needed. these things need to be fixed soon or i don't see any reason to keep this feature.

    The current forms software is just not as inclusive as all of the others out there. Not being able to send a form separate from an appointment is very inconvenient. I have membership agreements and package agreements that aren't tied to specific appointments, but need to be filled out and kept in the clients profile. what is the point in having online forms if i have to keep separate forms for these things. it makes me want to cancel my forms subscription and use a seperate application. I should also be able to send a form to a designated ipad… more

    13 votes

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    1 comment  ·  Forms & Charts  ·  Delete…  ·  Admin →
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11. Copy staff schedules

    Add functionality to edit staff schedules in bulk. i.e. copy one staff member schedule to another, adjust multiple staff member schedules at one time, etc

    13 votes

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    0 comments  ·  Business details and settings  ·  Delete…  ·  Admin →
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12. Payment methods and memberships

    The cards that are store in the payment methods should also be an option to use in the membership payment options. If a client changes the card on file and deletes the old card, the membership still charges that card that was deleted from the payment section. When I added the clients new card to the membership payment it also shows up in the payment section as an option to charge. It should go both ways whatever cards in the payment methods should able to be selected without having to retrieve the card number from the client again. I see why it does not deleted from the membership section for billing purposes. But there should be the option to click the card that the client wants use if the client has more than one card in their payment methods. Taking the time to deal with frustrated client because their old card was charged. It would save a lot of time if this feature could be done because clients often change cards that use to pay. Also had to issue a refund because the payment was already processed. Now having to reset her billing date to tomorrow because it is not allowed be rebilled using the new card day of. Then tomorrow I will have to go back in and change the date back to the first of the month so it get processed at the same time as all the other ones and as our contract states.

    The cards that are store in the payment methods should also be an option to use in the membership payment options. If a client changes the card on file and deletes the old card, the membership still charges that card that was deleted from the payment section. When I added the clients new card to the membership payment it also shows up in the payment section as an option to charge. It should go both ways whatever cards in the payment methods should able to be selected without having to retrieve the card number from the client again. I see… more

    13 votes

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    1 comment  ·  Business details and settings  ·  Delete…  ·  Admin →
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13. expiration forms

    We need the ability to have certain forms expire. For example, a medical history form should be updated at minimum once a year.

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14. Time Blocks for Resources

    Can we please get Time Blocks for Resources as we have for Providers?? We need to block a laser off for 3 hours for a scheduled Service Call, but Do Not want to set the entire day as 'Unavailable'. As there are already appoints set for that day and we would like our available hours to be open for booking. Thank you!

    13 votes

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    2 comments  ·  Delete…  ·  Admin →
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15. allow client to enter credit card

    Clients should have the ability to put a credit card on file at the same time they are completing electronic forms. It would be great if you could make this a part of that task.

    13 votes

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    Waitlisted  ·  0 comments  ·  Delete…  ·  Admin →
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16. add a way to MANUALLY send client forms.

    currently the only way to send clients the required forms is to book an appoitnment, but there should be a way to

    1 - manually add a different form to a clients profile

    2 - click a button and manually send off that form via text/email to the client

    13 votes

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17. STOP INCLUDING "TEXT NO PROMOS" IN THE TEXT BLASTS

    STOP INCLUDING "TEXT NO PROMOS" IN THE TEXT BLASTS. It is not legally required to be there every time. I had a bunch of unsubscribes, even from our regular clients and text users! As they pressed stop they now are not getting texts at all from us. I should have the option to exclude this.

    13 votes

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18. Notification for blocked patients when booking.

    When a patient is blocked from booking, give a warning when business is booking the appointment. As of right now it just says that the chosen provider cannot preform this service instead of saying that the patient is blocked when their name is typed in.

    13 votes

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19. Number counter for mark ups

    Would be great to have a number counter on mark ups screen. As a med spa that does a high quantity of neurotoxin, having a counter to double check units w/b very helpful. I understand this number would not be connected to inventory or front desk check out (which w/b ideal), having a counting system would also help prevent lost revenue.

    13 votes

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    Waitlisted  ·  3 comments  ·  Delete…  ·  Admin →
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20. Save photos to profile from message thread

    The business wants to be able to save the photo to the client profile from the message thread on the clients profile.

    13 votes

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