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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8486 results found

  1. Specials, promotions, voucher services sometimes do not need pricing to be showed externally since they make no sense to the clients anyway. Should be a way to make it so that these services can only be paid for using vouchers and not case equivalents or other payment methods.

    17 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  2. give us the option to add more than one category at a time when adjusting inventory. make it like inventory reports where we can count multiple categories. this will save lots of time

    17 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. adding a feature on "Adjust Quantities" that allows you to move product from one location to the other, and have it update the inventory at the other location.

    Manage > Products > Adjust Quantities > Transfer to "enter location here"

    we have two locations, and my location is called "Northeast" if i want to do a transfer to our other location which is called "Uptown" this how it would look if the feature was added:

    Manage > Products > Adjust Quantities > "Transfer to Uptown"

    and this way the item that i had transferred to "Uptown" would be taken out…

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  4. Prior to booking, widget should prompt client to answer the following questions:

    1. Is this booking for you?
    2. If yes > normal booking flow
    3. If no > is this booking for a minor?
    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  5. Feedback that the online booking widget doesn't show that clients can scroll up and down to view service providers available to book as clearly as possible

    17 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  6. I love the new service color organization! We do many services so would love more colors, maybe more subdued ones too so it doesn't look like a circus :)

    17 votes

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    1 comment  ·  Admin →
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  7. When the customer come in and if their information is incorrect such as name or email or phone numbers. we can have customer review that on the duo app to to confirm, correct of update the information

    17 votes

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    1 comment  ·  Admin →
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  8. I would like to see the ability to limit offers to smaller segments of the audience using more filters. It would also be great to have expiration dates for offers, that way we don't have to remember to delete them when they are done.

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  9. Currently we would not like to discount all staff, just some staff, and I cannot seem to find a way to do that. It would be ideal to add another rule so that we could market certain staff only.

    17 votes

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    Waitlisted  ·  3 comments  ·  Admin →
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  10. Would love to look back on waitlist appointments that were not added to the calendar in order to understand what we are turning away

    17 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  11. We store formula histories in the client notes and some of our stylists like them printed. There is no good option to print the notes, so we have to copy and paste into word to be able to format them. A printable report of this would be awesome.

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  12. It would be hugely beneficial to be able to print out price stickers with barcodes. Preferably given the option to print them upon receiving a purchase order.

    17 votes

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    Waitlisted  ·  2 comments  ·  Admin →
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  13. ...instead of only after the original time of the cancelled appointment has past. Currently, cancelled appointments don't show up in client history until they are "history" this can create booking confusion when a client is referencing a cancelled appointment and we can't find it without searching the cancellations report. The cancellation list is very hard to search through since you can't filter or just search a client without loading page after page.

    We have a call center team and this has created a lot of confusion for them

    17 votes

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  14. In the instance of disputed transactions, include error messaging that transaction has been disputed and cannot be refunded.

    17 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  15. If a patient no shows or cancels same day or within the time frame of the cancellation policy, it should show no showed in their appointment history instead of cancelled so we can differentiate between the two.

    16 votes

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  16. I would love the ability to create packages that include both services and retail products as part of a single bundled offering.

    Current Limitation:
    At the moment, packages are limited to services only. This creates friction when trying to sell results-driven programs that require both in-spa treatments and consistent at-home care.

    Why This Matters:
    For many of us in the skincare industry, results come from a combination of professional treatments and homecare. Being unable to bundle products into packages makes it harder to:

    • Create true transformation programs (e.g., acne, pigmentation, anti-aging)
    • Increase retail sales in a structured, intentional way
    • Simplify…
    16 votes

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  17. I need ASAP to know the appointments being booked day by day, and I contacted the BLVD person and she is telling me that this is not available inside BLVD and that only can be selected by person performance which is not what I need. I need a report of all appointments being booked day by day to make sure that appointments have been entered appropriately, scheduled with right services. I can’t be going day by day to see who was booked and what services they did because I have new employees on training still and this is a new…

    16 votes

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    1 comment  ·  Reporting  ·  Admin →
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  18. Add functionality to edit staff schedules in bulk. i.e. copy one staff member schedule to another, adjust multiple staff member schedules at one time, etc

    16 votes

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  19. It would be great to be able to shift appointments across the calendar (to change date, time, and/or service provider) but just clicking and holding onto it and moving it around.
    Having to open it up to change the edit appointment fields doesn't feel as intuitive for an app.

    16 votes

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  20. When consulting clients we often recommend treatment plans and product suggestions. We would like to provide the clients with a quote in there treatment plan.

    16 votes

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