8486 results found
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16 votes
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16 votes
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Disable double booking during processing time for some staff members
It would be helpful if the double booking option could be staff specific. For instance, one stylist is able to double book during the processing time of one appointment, but another stylist does not take clients during processing time of other appointments.
16 votes -
Gift Certificates attaching to the recipient account/file
When a person purchases a Gift Certificate for someone, having that gift card automatically attach to the client receiving the gift certificate's account as an option for them to use in check out. While I understand the benefit of just selling a card and then its up to the recipient to keep track of the card. The likeliness of them not using it is higher which generates profit but we are making an effort with software such as this to keep track of everything else about our clients, why not their gift certificates?
16 votes -
Rescheduling appointments between multiple location salons
Currently there is no work around for this, except to completely delete the techs schedule, delete all the scheduled apts, and re-open and re-book apts at the other location. It's extremely tedious and leaves a lot of room for error, especially if you're making scheduling adjustments for a big amount of time. The interface doesn't allow you to reschedule clients apts to the other location either. It's really inconvenient!
IE we are currently under construction at one of our locations, so a few of our stylists temporarily moved their books to the second location. Now, when we have to move…
16 votes -
Booking interval customization by service provider
I have one staff member who needs his booking intervals online to be every 30 minutes only, not less or more. It would be useful to have booking intervals be a choice for each service instead of 15 minutes or 30 minutes for all services.
16 votes -
Vouchers - Set expiration date after cancellation
Business would like to be able to set an expiration date for any remaining vouchers when a client cancels their membership.
16 votes -
View full week schedule for self
please make it possible to see 5 day schedule
16 votes -
Have the ability to customize the post appointment ratings email sent to clients
Business wants the ability to create custom post appt ratings emails sent to client or have the ability to add link within email.
16 votes -
Show add ons and modifiers on calendar tiles
Staff are not due diligent enough to check for the add on service on the main appt and could cause unhappy clients. Making it more visible will allow staff to not have to make extra clicks into the appt to find more information about it.
16 votes -
Applying gift card balances for memberships
Apply gift card balance to membership subscription before charging credit card on file
16 votes -
Transactional history of gift cards
Ability to track the transactional history of gift cards including applicable orders and remaining balances
16 votes -
Sales Summary Report to include actual revenue received
The Sales Summary report or total revenue report needs to display the adjusted amount per day on the report for that day/time frame.
This is important so that the accounting reconciliation of the sales reports will match the bank deposits without having to search through refund or adjustments.
16 votes -
ALERT icon next to clients name visible from schedule
It doesn't make sense that we can't see a booking alert unless we click into the client profile. The purpose of an ALERT is to well, ALERT the desk but we shouldn't need to go into every profile everyday to make sure we are not missing one.
16 votes -
Customize client accomodations in the client profile
Would love the ability to add client accommodations in the "accommodations" tab in the client profile versus only being able to set it when booking.
16 votes -
Ability to add gratuity for non-card payment methods on Duo app
With the reception app, we were able to have the client select gratuity and then check them out via the dashboard. With the Duo, we now have to verbally ask for gratuity on all non-card payment methods. Would love to have the ability to send gratuity options to the duo app even for payments that don't require a card.
16 votes -
Training dashboard for new hires
We would like a training dashboard for new hires to be able to manipulate appointments/work the front desk without using the actual live dashboard.
16 votes -
Employee schedule list view on app
The app should have a feature that allows employee to see their schedule for that week and following weeks (ex. Monday 10am-5pm, Thursday 10am-2pm). As of right now I am having to send my employees screenshots of the schedule on the dashboard. Which is not very accurate in the case of availability changes. The only way for them to see when they work is to rely on the "grey areas" of availability under their name which is very difficult and leaves too much room for error.
16 votes -
Would be great if Messages and Online Booking notifications also made a sound on desktop similar to help chat notifications
A pleasant chime would help receptionists know they have something to do :)
16 votes -
Front Desk Report - Detailed Time Log every step.
As we have Unconfirmed > Confirmed > Arrived > Completed in the Front Desk view.
It would be great to actually track exact time the client arrived. Was active and checked out with the exact time log. Boulevard already Logs this information, we just need a report of it.
Example client Anna had a 1pm appointment but came at 1:10pm
Stylist John took Anna at 1:15pm to his chair but spend 3.5 hours on her instead of the 3 hours allocated.
Anna Checked out at 3:45PM, instead of ~3pm.
As a business we want to know 2 things. If the…
16 votes
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