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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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  1. I have staff who perform certain tasks (laser hair removal vs skin care) on certain days. In order to make the schedule work, I needed to create 2 separate profiles for each of them. You should be able to define their services for the day so that a business only needs 1 profile but clients don't inadvertently book a service on a particular day when the staff is not available.

    We operate skin care in a particular room (rooms are not interchangeable based on LHR vs skin care) so it is not enough to know that a staff member will…

    3 votes

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  2. We are tracking our providers' utilization % of their hours scheduled. Unfortunately when a shift is marked as unavailable (due to a holiday), it does not subtract those hours from their hours scheduled. For example, if i have an employee that normally works 36 hours a week and one day is a holiday, it will still say their hours scheduled is 36 and even if the other four days of the week were fully booked, their utilization % will look like they had a completely empty day. This means holiday weeks/months have to be done manually.

    3 votes

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  3. For example I did a xmas sale and had no idea I sold the online packages didn't get an email or text to anything. an email should be sent to us notifying of any online sales without manually having to go in there and click it.

    3 votes

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  4. For the product search, should allow multiple filler (ex, brand name and category

    3 votes

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  5. When creating/editing intake forms, it should also allow for service modifiers to be selected. When a modifier(s) is selected, the intake form will be sent to those clients. This is currently not doable

    3 votes

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  6. The processing time in an appointment will automatically overlap with a time block. This makes it difficult to schedule a lunch, for example, because if a client signs up for an appointment with an in-person time that fits before a lunch break, the processing time for the rest of the appointment will occur during the lunch break. If there isn't another person available to release the client, the original staff member doesn't get a lunch break. A simple toggle that nothing can overlap the time block would be helpful.

    3 votes

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  7. In "audiences", make it easy to locate clients who have bought gift cards for campaigns.

    3 votes

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  8. When someone goes to buy a package .. i want there to be a 'buy as a gift' section where they can send it to someones email with a gift card and its a package with services... not just a $ amount gift card

    3 votes

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  9. be able to see a master price list and staff pricing

    3 votes

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  10. Please create an Appointment Report with actual patient names, service names, rather than patient ID and service ID. (Information without actual name is pretty much useless. )

    Aesthetic Record has this report called "Booking History" that shows all the bookings, rescheduling, and cancellation in one report, that was very useful for our operation. We don't miss their platform at all, but I think that something like that on Boulevard would be very, very helpful. Thank you for your consideration.

    3 votes

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  11. The giftcard should go on the account of the patient that the giftcard is purchased for. Or at least need to be able to transfer the giftcard to the right persons account.

    3 votes

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  12. Even if the 1st term of membership is discounted 100%, it should still require a CC to be attached

    3 votes

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  13. Members should be properly categorized in Blvd in a way that allows for us to filter client lists and reports by membership status. This should include automated membership tags. EX: Attach a tag to a membership that will apply to a client when it's actively on their profile

    3 votes

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  14. When a client opts in to receive text messages, automatically send a Welcome SMS that includes a contact card (vCard) so the client can easily save the business’s contact information to their phone.

    Description
    Upon SMS opt-in, clients would receive a one-time welcome message such as:
    “Welcome! Save our contact so you always know it’s us.”

    This message would include an attached or linked contact card containing:

    Business name

    Phone number (call + text)

    Email address

    Physical address

    Website

    Why This Matters

    Improves deliverability: Saved contacts are less likely to be filtered or marked as spam

    Builds trust: Clients immediately…

    3 votes

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  15. Allow for charts to have a preset tool (eg. pencil or pin) that is defaulted to when the chart is open so the provider can begin marking up the chart immediately without needing to first select their preferred tool.

    3 votes

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  16. 3 votes

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  17. We have multiple practitioners for the same service, and would like to be able to prioritize one (setting the other to be booked only after the first one is 'unavailable').

    3 votes

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  18. We would love the ability to quickly see which clients are members directly from the appointment calendar.
    Right now, there’s no visual indicator that differentiates members from non-members when viewing the schedule. Having this would help our front desk and providers:
    Personalize service and care
    Ensure members receive their correct benefits
    Support upsells, retention conversations, and consistent guest experience
    Reduce time clicking into each client profile to check status
    Suggested Improvements:
    A small badge or icon (e.g., “M” or “Member”) on the appointment block
    Or a color highlight/label option specifically for members
    Or the ability to toggle “Show Membership Status”…

    3 votes

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  19. I would like clients to be able to apply account credits for online package sales.

    3 votes

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  20. Having the ability to add Packages, Products, Vouchers, Memberships and Gift Cards in the patients profile with out having to process it as a new sale. If a patient is given a free service for future use or wins a give away (something to this extent) it would be nice to be able to go to the patients profile and just add these items to their account. Right now it just shows if they have purchased a package. I believe we can remove these items but we cant "add" anything.

    3 votes

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