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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7789 results found

  1. Want to be able to pay provider commission based on service list price when using coupons such as alle, aspire, xperience it is currently taking this out of the providers commission

    3 votes

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  2. When the client is looking for an appointment online, please make it where they don't have to put in an email just to see if there is an opening. Once they see there is an opening and they are ready to book... then have them put in an email.

    3 votes

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  3. An option to print out each staff member's daily plan

    3 votes

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  4. Toggle option for clients to allow English forms to switch to Spanish

    3 votes

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  5. It would be nice to have tabs for multi-tasking. Thank you

    3 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Section 8 of the payment processing terms states that we are not able to have an expiration date on gift cards. Some states (and federal law) allow expiration of gift cards.

    Requiring small businesses to retain this as a liability simply as a term on your terms of service is not a very friendly practice. I would like to see the section updated to include language that we will follow all federal, state, and local laws concerning gift card expiration. This allows me to operate my business in a manner that is appropriate to me and my location without being…

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  7. Would like to have the option to manually adjust payroll. For example, we don't want our employees to be paid for a discounted service but instead the full service price.

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  8. I know you have a "Change Log", but it would be nice to have a Message Center for your software cleints. This could be where you post communications Boulevard sends out to us. Such as communications regarding the change in how our CC deposits will appear on our bank statement from 5/3 Bank to Boulevard Labs, or the email that was sent our regarding the credit Boulevard was very reasonable in giving us for the software outage last week. Some of my staff got that email, I didn't. As business owners we get hundreds of emails a week. Being able…

    3 votes

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  9. Currently, the scheduling rule that allows clients to book late minute appointments are set at the brand level. Business would like the ability to set this per location since some locations want to allow clients to book up to 1 hour before appt time and another location at least 24 hours before the appt time.

    3 votes

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  10. Automated internal prompts for staff based on specific parameters set by the business for client outreach/clienteling.

    Ex. Staff (Manager or Provider) receive a prompt that "These 5 clients were at your studio two weeks ago but haven't returned" or "These 10 clients bought X product", etc.

    3 votes

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  11. it would be nice if clients could see forms form a previous appointment. For example we have pre/post care instructions that the client has to sign at the appointment, it would be nice for then to be bale to review it later. or even it it was a form we could manually email or text prior to or after the appointment.

    3 votes

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  12. Cancellation should be able to be automated to be set by:
    - Operating hours: closed during weekend, so window should be extended to 72 hours instead of the regular 24
    - Location: Some regions have much busier clinics and should have a different window
    - Provider: Similar to location level, some individual providers are highly productive and booked several weeks out, so the policy for them should be different if needed.

    3 votes

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  13. Give us the option to do telehealth

    3 votes

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  14. The tags are nice, but they are not visible until you click into the patients actual profile. It would be nice if the tag populated on the schedule, so it is obvious at a glance. Additionally, you cannot see a tag on the main client view/dashboard --you have to filter out by tags. Would be nice to see them there as well.

    3 votes

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  15. Adding the ability to create product variants (such as size, color, or type) within a single product listing, instead of duplicating the product entirely, would help keep inventory clean and easier to manage.

    3 votes

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  16. Discontinue the second daily journal entry you send to Quickbooks Online Edition (QBO). I can't understand the point of it but it's completely wrong and I have to go through QBO each month and delete it. I mean, it's obvious that whoever maintains the app connection to QBO doesn't really understand accounting, and the upshot is a lot of extra work for the accountants. Latest case in point - during January, every journal entry for about a week posted all activity to the unredeemed vouchers code instead of sales etc. Bottom line, you're creating extra work for me, and I…

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  17. disable penny acceptance on pos

    3 votes

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  18. On the calendar view, it would be nice to be able to see if a client was checked in or if we are still expecting them. The "front desk" view is nice but then it doesn't really show who is late so we can call them.

    3 votes

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  19. When I look at transactions, I cannot tell which employee checked out a client I need to go pull reports. Make this information easily visible so I can address mistakes with the appropriate employee.

    3 votes

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  20. In the of overview tab, there should be a place where the clients overall life-term spend is (even if it's only visible to certain staff). This would be helpful in terms of giving priority appointments, etc.

    3 votes

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