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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.

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7324 results found

  1. When a client purchases a membership or package online, they are charged immediately, but there is no way of booking an appointment once the charge is complete.

    The next step would be for the client to "log out" to get back to the location page on the widget which is not intuitive for the client.

    9 votes

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  2. To be able to reopen a closed order in the case of an error. There is no way to fix an error except to issue a refund then to create a new appointment for the client. This throws off commission reports and clients history and purchase orders.

    42 votes

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    Waitlisted  ·  6 comments  ·  Admin →
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  3. Hi Guys - I do not know if this is a bug or a feature suggestion. The email receipt really needs to have a clear note of the DATE of the service being charged, in addition to the date of checkout close. In some instances we hold over checkout for various reasons. Commonly its for Membership renewals to kick in so we wait a day or so, grab the new voucher and close. However, guests forget and send me notes that they are upset. If there is a date of service on the receipt, this might mitigate that

    4 votes

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  4. 2 votes

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  5. Accept Spa Finder Cards

    8 votes

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    1 comment  ·  Admin →
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  6. Booker/Mindbody has this feature, people can choose which customer reviews to push to their own website, where they are featured prominently with any associated comments

    19 votes

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  7. 1 vote

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  8. 1 vote

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  9. Can you please make a feature/option to have "Swipe Card" be the default option for everyone when checking out.?

    4 votes

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  10. There needs to be a column under the CLIENT LIST that shows the client's upcoming appointment. It needs to show the date of the next appointment (MOST IMPORTANT) and also the type of appointment. This will help with winback campaigns and with reaching out to overdue clients.

    It would also be very beneficial to be able to have the option to exclude anyone from the list that already has an appointment on the books when looking at the 1-3 month, 3-6 month and 6+ month lists.

    Please update this asap. It would be so, so helpful!

    9 votes

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  11. When a client specifies an appointment time, service, and service provider and are added to the waitlist, it would be helpful to have a notification of this availability to be able to immediately schedule via the waitlist.

    500 votes

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    Waitlisted  ·  30 comments  ·  Admin →
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  12. 3 votes

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  13. 3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. 1 vote

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  15. 1 vote

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    0 comments  ·  Admin →
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  16. 1 vote

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  17. Upon checkout it would be great if the tip screen was shown first, then the signature screen. Clients are so confused why they must sign before sliding their credit card, that they completely disregard the tip section.

    4 votes

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    1 comment  ·  Admin →
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  18. Providing a QR or barcode for online gift cards would make them much easier to redeem from a phone with our current barcode scanners. It also looks more professional and up to date than typing in a number from the email.

    17 votes

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    1 comment  ·  Admin →
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  19. 1 vote

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  20. 3 votes

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