We urgently need the ability to reopen a closed order. Without this, any simple mistake forces us to refund the entire ticket and create a brand-new appointment, which causes serious downstream issues: commission reports become inaccurate, client history becomes fragmented, and purchase records no longer match actual activity. This is not just an inconvenience - it directly impacts payroll accuracy, financial reporting integrity, and our ability to maintain clean client data. This functionality is essential for operational stability and must be prioritized.

i can not believe this isn't a bigger deal! This is HUGE. Please provide an update on this

Agree to this 100%, please update this to be an option. The ONLY way I have found around this is to create the refund but as an account credit so has to not have to worry about credit card transactions for the client. It kind of just stayed internal.

Would like the option to assign or reaassign a closed order to a client if a product was sold to 'no client' without having to voie

Yes, mistakes happen and I've checked out a wrong guest and there is no way to reopen the appointment. Only refunding but the appointment is still there.