7175 results found
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net promoter score via texting
Net promoter score via texting has a much higher usage rate than asking through email. We should ask clients about their experience via text, not email.
2 votes -
Please make repeat timeblocks a singular entity instead of separate, repeated blocks.
Making a mistake on a repeat timeblock booked weeks out is a disaster. You have to go and individual delete or edit each one.
3 votes -
1 vote
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1 vote
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Ability to Disable "First Available" Option in Booking Widget
In the case of a salon with only booth renters, this would force the customer to pick their stylist - "first available" might get tricky with 1099 contractors because the business could be viewed as technically assigning specific hours to the contractor
14 votes -
1 vote
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When rescheduling appointment and going to a different day, calendar should default view to All Staff Working + Originating staff
Currently shows strange selection of staff which appear to be staff that were working same as originating date, which is probably the least helpful view.
A power-user feature would be when opening a new day, to show originating staff, mark as not working and show context jumps to days that are nearby (Blank is working +2 days on Tuesday and +3 days on Wednesday. Then also show the columns of staff that ARE working that day and highlight the staff that this particular client has previously been in with.
So you'd like to reschedule for this Friday, so sorry it…
1 vote -
are clients able to input their credit card information
for clients to book online are we able to require a credit card to hold on file to hold there appointment
so if they no show we are able to charge the card
3 votes -
Next Day deposit for Credit Card Processing
Credit card deposits should happen next day not 2 days later.
7 votes -
4 votes
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Add an "add to waitlist" icon on appointment rescheduling options.
With Covid shut downs we are cancelling so many appointments and adding people to the waitlist. Right now it's 2 very different steps. It would be nice to be able to have the option to add the appointment to the waitlist as you are cancelling it. It can be located where the arrow for rescheduling and the X for cancelling is located. It would save time and brain power because it would already know which client, stylist and service to book. It would also be great to be on the pro moblie app too.
8 votes -
Filter cancellations screen to determine what appointments per a staff and/or per a time period could be used to fill books.
Example, staff member goes on leave of absence, appointments for this provider must be cancelled. Then business hires or extends hours to another provider. Going through the cancellation list to manually see which appointments can be salvaged is possible but would be easier if the format was filter-able by date of appt and service provider.
1 vote -
Assign notifications to other staff (not assigned only)
Would like the ability to set other assigned staff to receive notifications for their own schedule and another stylists schedule. For example, an assistant that is taking their own clients and needs to also receive alerts for a stylist they're assisting.
7 votes -
1 vote
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Updating calendar icons to make more visible
Calendar Icons: for arrived, new client, etc. are all white icons and small. When appointments overlap and the first appointment is checked out, the icons are hidden on the next appointment (top right corner of appointment block).
There is also no icon for "Active" appointment state.
16 votes -
Employee Files
It would be great to have fields in staff profiles to enter their birthdays, emergency contacts, address, start date/termination date, and social security number. this way I do not have to have their physical employee file with me or go to the physical file cabinet for this information.
I do not really need emergency contact information for guests, but I definitely for staff. Thank you.
16 votes -
1 vote
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Guest Information should link to client profiles already in the system
Every time someone books a guest appt, it creates a new profile and doesn't link to our current clients. This causes duplicate profile, new intakes, and more problems. If the guest is a current client, they should be able to enter the email and link the accounts for the guest as well. This will also help with completing proper forms.
9 votes -
When client buys a package/membership online, send email on how to redeem
When client buys a package/membership online, send email on how to redeem afterwards and on the final "Review Your Booking" page, there should be a button saying "Book your next appt"
6 votes -
6 votes
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