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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8542 results found

  1. Schedules and shifts are created in Prospr, then manually created/changed in Boulevard. If approved and published shifts from Prospr automatically updated boulevard schedules, this would eliminate any potential room for error that manually updating may have.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. Set custom cancellation policy by location. For example we have one main location and an alternate location that sees patients once a month. For that second location we'd like to have a longer period for cancellations, while our main location is fine with a 48 hour notice.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  3. Right now any Service Provider can see every sale at the location. It would be great if it could be limited to their sales and not everyone.

    2 votes

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  4. 2 votes

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  5. Display monthly special price when client books. I have had several clients cancel because the price didn't reflect the special price.

    4 votes

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  6. If we can get operators in the system to tag in when they sell pre-paid units that would be great. As of now, and pre-paid units don't tie into an operator so we can't see that in the commissions reporting system.

    3 votes

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  7. I would love to be able to track our efforts in marketing and so much more as a salon owner. I would love my first prompt to ask guest if they are new or returning guest to our salon. Then the next prompt would ask and give multiple choice answer to how they found their stylist. The only other way is to manually track and have each stylist ask each guest and that will not be an accurate count based off which stylists participate or possibly simply forget in our long appointments to ask:) I have got to find a…

    2 votes

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  8. When you issue a refund for a transaction, any points that the client earned from that purchase should be deducted from their profile. This ensures that the points balance accurately reflects the total amount the client has spent, excluding refunded purchases

    2 votes

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  9. It's fairly common have someone tell us that their significant other purchased them a package of massages. In order for the person gifted the massages we have to either double book an appointment slot with the package buyer so we can check out the appointment as a grouped ticket where we delete the buyer from the ticket but use a voucher that lives in their account, or we have to manually delete the voucher(s) from the buyer's account and then manually add corresponding vouchers to the person they bought them for. We also sometimes lose nuanced data in the second…

    10 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  10. The business would like ratings to be automatically posted to Google and other platforms rather then having the client manually select.

    40 votes

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  11. the ability to book you appointment and make a deposit with apple pay

    25 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  12. Miami Nail Bar would like to a quick "resend confirmation" text option

    2 votes

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  13. Maimi Nail Bar has many clients that check-in and then go next door while they wait. They would love to have a "tech is ready" text notification option right from the appt.

    2 votes

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  14. In the med spa space, there is often work that needs to be completed by a nurse before the service can begin. It'd be beneficial to add an additional 'pre-treatment' time block, similar to processing time, that can be assigned to an additional provider to complete this work before the actual service provider begins the service

    12 votes

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  15. We should be able to fix a product that was billed out incorrectly IF THERE is not price adjustment. Patient billing should reflect the correct product. This should not be a inventory adjustment only.

    2 votes

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  16. It takes so long to edit the appointment and it's showing appointments all over after the clients have checked out because of all the add ons. If you had the ability to add services just as you would add a product it would be a game changer!

    2 votes

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  17. When booking an appointment from the waitlist it will not automatically select required resources. This can result in overbooking a resource.

    The appointment booking flow should be identical to a regular appointment and include the resources.

    This also happens when rebooking appointments from the checkout window! You have to remove the service and re-add it to get the resource to populate

    3 votes

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    Waitlisted  ·  1 comment  ·  Admin →
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  18. When going to cancel a client's appointment, but they need to call back to reschedule, it would be nice to have a "client rescheduled or client will call back to reschedule" option under cancellation reason.

    11 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  19. Pictures next to client's name to reckognize who they are and how they like their service

    268 votes

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    Waitlisted  ·  31 comments  ·  Admin →
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  20. When looking at text messages the abbreviations used for when the message was sent are y,m,d,min. It can be confusing to have just the m for month when you have text that was sent 2 min ago and one that was 4 m ago side by side. It is easy to think that they were sent nearly at the same time. I suggest changing the month designation to mo. just to avoid the confusion.

    2 votes

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