7218 results found
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Show client their total price on Ipad and allow them to select their gratuity there
Previously with the reception app we were able to discreetly show our clients their total via the Ipad and allow them to select their gratuity there and then ask them for their card to charge the total. Now with Duo we have to vocalize their total, ask for their card, run it, and then show them the Ipad where they can select gratuity.
Some of our services we offer are over $4,500 so I feel it is much more classy to discreetly show them their total rather than announce it - especially since we are a relatively small salon where…
5 votes -
9 votes
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Split gratuity on the back end
At our salon we utilize Stylist & Co-Stylists. Depending on how many clients our Stylist see per day our co-stylists receive 25% gratuity and previously we were able to manually split this gratuity before completing the check-out process to not make our clients feel pressured to add gratuity to two different people so our check-out process was more smooth.
Our co-stylists bounce around so it is hard for me to keep track after the fact when running payroll how much to split now and with doing is this way it makes our reporting inaccurate when going over numbers with our…
6 votes -
Easier Employee Scheduling options
The Employee Scheduling would be nice if it was a draggable bar between times instead of two drop down menus, our old system had a draggable time table which made putting the schedule in a breeze and it was faster and physically would show coverage to make sure you didn't have any gaps instead of putting stuff in then looking at the calendar to make sure it was covered. plus it would be nice to be able to schedule lunch's as well instead of making blocks
5 votes -
More easily access appts on calendar (from profiles)
When you are on a client's profile and looking at their upcoming appointments, it's nice that you can get the full appointment details view from there but I really wish there was also a button to "View on Calendar" so that you could see it there in one click. The way it is now, you have to first potentially change locations, then go to the calendar view, then change the calendar date, then just kind of manually scan the calendar to find the appt. It should be a much more seamless process than this.
2 votes -
More options when booking and prebooking guests
Adding more options when booking or rebooking not just 4wk, 6wk,8wk. Add in 3 weeks, 5weeks, 7weeks,10weeks, and 12 weeks.
6 votes -
Need ability to set up gratuity to be auto charged at ... %
I think the system should have the ability to automatically charge gratuity instead of the customer selecting an option for gratuity and which amount.
4 votes -
27 votes
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Update professional app reports to show changes in product commission
The professional app shows product sales based on the state of the order when it is originally closed. If you update the seller that information is never shown on the professional app. This results in service providers getting upset that they didn't get commissions that they actually received because we edited the seller after the sale. Another solution would be a "commission" report on the app that allows the provider to see what their commission should be for a given date range similar to the commission report in the desktop.
3 votes -
service record report by staff
Service record report that will list all services and the staff with pricing and duratation
3 votes -
Report that shows Hours scheduled/Available
In our old system, we were able to run a report that showed us our productivity in hrs sold vs. hrs available to sell. We plan according to hours needing to sell for so much to be profitable and it helps to forcast the potential business based on hours booked and hrs still available to schedule. We are Strategies coaching clients and we need this data for our reports with them as well.
6 votes -
Customize Client Instructions for Confirmation & Reminder
would like to be able to customize the client instructions separately for the booking and reminder emails so that they get two sets of instructions.
11 votes -
2 votes
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Sort Client Notes Newest to Oldest
Have client notes show up with the newest notes first not the oldest notes so that we don't have to scroll through years of notes to find the most up to date
24 votes -
Comments on appointments
On the comments section on the appointments, it would be nice if we could edit it. It would also be helpful if we could make it more than 1 line (use enter button) and also if we can add the comment at any time during the visit, not just after the checkout has been completed.
3 votes -
1 vote
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Favorite Buttom
As a front desk person my therapist and clients truly appreciate when I can mark their therapist as a favorite so when anyone creates their next apt it is with the appropriate therapist without us asking each time. Currently only clients can do this when scheduling online. An example, if I favorite a client's massage therapist and they have a facial following, it favorites both, but they were only seeing the other person due to their regular one being out. Could we please create a way for Front Desk staff to favorite each client with 2 different favorites. Your help…
3 votes -
Smiley faces are confusing on how theyre laid out in the email when clients submit feedback
the smiley faces are confusing on how theyre laid out in the email. Clients have mentioned this to us
5 votes -
Ability to click on the logo and have it go directly to the website
The business would find it helpful and would free up time if they were able to click on the logo in the top left corner and have it open the website.
2 votes -
split payment
When splitting payments, it would be ideal for the payment prompt to reset to default after first payment type is entered. It is habitual to hit the green button which when splitting payment, will put through the same payment type as the first. This leads to excessive refunds and guest time management. At the very least, ask for a prompt for second payment type.
2 votes
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