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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7737 results found

  1. I need a commission report to calculate the commission of a service that uses a product (Botox, Filler) based on the NET sale (i.e. I need the report to calculate the cost of using the product and then the NET sale and the commission based off of that)

    5 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  2. For clients who are always late, good for them to book online and this comes in automatically.

    If a client who has a False Start books online we need to text them and see if they can come in 15 min earlier and add the false start.

    2 votes

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  3. Seeing number of weeks over the days in View Times tab when selecting appointment time (ex. +1w. +2w, etc.). Similar to number of weeks listed when you select the date dropdown in the upper left on Calendar view.

    2 votes

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  4. CareCredit integration that saves clients information for fast future checkout.

    7 votes

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  5. We have more stylists than Boulevard offers colors! It make reading the schedule hard if the team can't easily see the delineation in the columns.

    5 votes

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  6. The ability to reorder or rename credit cards within the client profile to help differentiate between debit/credit and HSA cards.

    3 votes

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    1 comment  ·  Admin →
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  7. When a new service is added, I would like to choose "default settings."

    In my case currently (and I know this is not for all), it would be auto-assigning the new service to all locations (we only have one right now), all staff, etc. Also, ensuring that forms are updated to include that service. For example, new client intake should auto-add the new service.

    2 votes

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  8. Right now the system only allows for a single shift per day per staff member
    ie: Jane Doe, Monday 9am-6pm

    We need the option to have multiple times or split-shifts instead
    ie: Jane Doe, Monday 9am-12pm and 1pm-6pm

    Using time blocks for lunches and meetings is not good because the "lunch" blocks visually look like staff meetings, etc and messy with the color overlays.

    4 votes

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    1 comment  ·  Admin →
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  9. We would like our front desk to get an email anytime a client books online and has a scheduling alert in their profile OR if a client leaves a note in their appointment when booking online. This will prevent our front desk from missing important notifications and changes that need to be made ahead of time to an appointment can take place before the day-of.

    7 votes

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  10. Different therapists are able to perform different services. We have to adjust every enhancement not good across the board for every therapist to an add on, and it makes things confusing and less fluid for our clients when booking.

    If a therapist is unassigned for a service enhancement, that should reflect when a client books online.

    2 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  11. Offer a filter option that shows unread messages only in the message center.

    36 votes

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    1 comment  ·  Admin →
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  12. It is incredibly inefficient to switch between Gear and Manage. A few opportunities for improvement;

    • If permissions allow, simply display all settings, even if not edit-able.

    • Add a "switch" at the top to switch between gear (Business) and manage (Location)

    • The biggest issue switching between the two is your online location is lost. So if you are in a particular service and change between gear and manage you need to locate the service from scratch, if your browsing location can be saved when switching, this would be a satisfactory temporary fix.

    • This issue is most annoying regarding products and services.

    9 votes

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  13. Show loyalty points under ORDERS. We have to open the PDF receipt to be able to see that Loyalty Points were used as a discount on a service. It should be shown under the order section so we do not need to go any further to see why a service was discounted

    3 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. The details for disputed transactions are very puny. There should be more information on what the bank has provided, the actual end result (did I get the money back, did I lose it forever?) What other charges are associated with the dispute. Dates that all of those charges hit my account, etc...

    93 votes

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    In Progress  ·  3 comments  ·  Admin →
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  15. Need the ability to send the membership cancellation email for the cancellation date not time it is cancelled. Memberships are cancelled at time they are sold since there is not an option to preset only a 12 month membership term and clients get confused when receiving cancellation email so early.

    1 vote

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    Waitlisted  ·  0 comments  ·  Admin →
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  16. When checking online self bookings after selecting an appointment remove it from the drop down screen or unhighlight the appointment .

    2 votes

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    1 comment  ·  Admin →
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  17. Highlight Note section make important note information more noticeable when we are accessing account.

    3 votes

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  18. This would be really useful for instances when we're having a company meeting and need to ensure the provider's are blocked from booking so they are able to attend.

    13 votes

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  19. Require custom data fields ie:
    Date of birth
    Phone
    Email
    Billing/Mailing address
    Preferred pharmacy
    Gender
    Emergency contact

    9 votes

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  20. Be able to have a priority that appointments are booked in a certain room first, and then into other rooms if that room is full.

    6 votes

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