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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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8529 results found

  1. Need to autosave messages in the type box or in a drafts box -as leaving the page to check someone out and then coming back to a long message being gone is so frustrating.

    9 votes

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  2. Permanently delete disabled charts and forms

    6 votes

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  3. Whenever you hit select time on calendar, resources are not being applied. It would be great if it still pulled resources when booking that way. It should also notify you if you are overlapping resources to confirm if you want to do that.

    21 votes

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    Waitlisted  ·  4 comments  ·  Admin →
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  4. Allow for more than one staff member to be assigned to a membership sale. This would allow for multiple individual to receive credit for selling a membership to a client.

    1 vote

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  5. It is helpful in our spa to have a reminder tied to the time clock for in and outs. This will help with completion

    4 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  6. Being able to quickly reference what membership or package a client has, as well as the number of unused vouchers they have from the high level would save clicks and alert the front desk of any actions they may need to take with the client (eg. selling a new package, setting next appointment date based on new voucher generating).

    1 vote

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  7. It is imperative to have data on New Clients who have just booked an appointment. We have huge marketing ad spends and that data needs to be at our finger tips. I have no way to verify that my marketing is driving the customers in aside from manually clicking every appointment and viewing customer profiles, with 30-40 appointments a day this is not a possibility. This is a must fix.

    1 vote

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    0 comments  ·  Reporting  ·  Admin →
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  8. Setting where Service Providers cannot see purchase history on client profiles

    1 vote

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  9. Add a button we can select that will show all cancelled and rescheduled appointments on the day we are on's calendar view so that we can understand openings better and track to make sure clients that cancelled all are rescheduled

    1 vote

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  10. Currently, it is on the Gear icon, not the location level. This can lead to multi-location dashboards to have incorrect data.

    1 vote

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  11. 1 vote

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  12. When the system is set for HIPPA compliance it auto logs you out after a certain time but it should reset to the log in screen -

    1. Because (most importantly) all the client information is still visible on the open screen and therefore not truly protected

      1. It is incredibly frustrating when you are working on a chart or back end experience and then you realize you have been logged out and none of your work is saved.
    1 vote

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    0 comments  ·  Other  ·  Admin →
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  13. Please add the link to forms notification to confirmation text messages as clients ofter have the emails arrive in their junk or promotions

    8 votes

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    Waitlisted  ·  0 comments  ·  Admin →
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  14. I would like to put in a request to have patients sign invoices prior to treatment.

    1 vote

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  15. Clients need to have multiple tabs open to see their current appointments vs. booking a new appointment. Makes it hard to schedule/reschedule around their calendar.

    Would like them to live in one space to encourage ease of scheduling.

    2 votes

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  16. Clients want to enter a password instead of a one-time code verification to log in and book.

    Either have the option to enter password or to receive code would be ideal.a

    2 votes

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  17. It would be super helpful to have an alert by a client's name if they have a negative account balance.

    2 votes

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  18. It would be nice to be able to reach out to clients each day or week who have a birthday. Utilizing messages, this creates a more personal connection.

    6 votes

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  19. Add a function to the waitlist that insterts a requested waitlist appointment into the schedule, in a specific color block so the the business is aware of a potential appointment time that could be filled.

    3 votes

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  20. Automate emails to go to patients specific to how many days since they had a specific service if they have not rebooked for that service. For example, 90 days post botox, 6 months post vaginal rejuvenation, 15 months post lip filler, etc.

    1 vote

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