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Welcome! We're excited to hear how we can help elevate your business. When sharing your feedback, paint us a picture of the challenge you're facing and how solving it would impact your day-to-day operations. The more context you give us, the better we can craft solutions that truly work for your unique needs. Together, we're building the future of self-care business management.
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7708 results found

  1. each time I try to submit an idea I get an error message saying something went wrong try again later.
    I don't know if the idea went through or not.
    its important that we be able to trust our POS system software.

    1 vote

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  2. NOT just for staff members/providers. Its weird you can do it on the calendar (GREAT!) but not an option on front desk?? I use the front desk view a lot, and right now there is no way to see what the service category is without clicking buttons, etc.

    1 vote

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  3. NOT just for staff members/providers. Its weird you can do it on the calendar (GREAT!) but not an option on front desk?? I use the front desk view a lot, and right now there is no way to see what the service category is without clicking buttons, etc.

    1 vote

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  4. Ability to customize post-appointment text message to include language warning against fully opting out of all texts. Eg. "Replying STOP will block all future communication with this location."

    2 votes

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  5. Ability to send an away text whenever we miss a phone call. This will help us capture missed clients + win-win for everyone, including BLVD!

    2 votes

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  6. On the appointment book - have the "schedule hours for the day" have the option of darker scale. We are having issues of seeing when someone is in the salon due to the colors being to light for behind the appointments. Possibly offer a dark screen scale as option

    2 votes

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  7. pull over the medications and medical history into the good faith exam automatically

    11 votes

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  8. I think that when patients check in using the duo app, the order in which they came in should be reflected on the front desk screen view

    1 vote

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  9. When a client disputes a deposit that was used to fund their account balance, the system should automatically remove that corresponding credit from the client’s account until the dispute is resolved.

    2 votes

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  10. 2 votes

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  11. The customer is requesting more granular permissions around payment access for their manager-level users. Specifically, they would like their managers to be able to:

    Log information related to disputes (e.g., add notes, upload supporting documents, track communication).

    View active and historical disputes for transparency and internal handling.

    However, they do not want managers to have access to sensitive financial settings, including:

    Viewing or editing the business’s bank account details.

    Accessing or downloading deposit reports or payout information.

    2 votes

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  12. Scents of Serenity therapists would like to see a breakdown of tips and product sales in the Pro App. It would also be great if there was no lag-time in data population.

    2 votes

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  13. Allow preset options during checkout for tipping based on dollar amounts, not percentages.

    3 votes

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  14. We run promotions on memberships and we want to allow the discounted membership price for x amount of months from the date of sign-up. We want the discounted charge to auto-renew for those certain amount of weeks/months without having to manually change the price for each client that signs up. The initial discount price is charged at sign-up but reverts to the original price of the membership at the next auto charge. It's difficult to modify the discounted price offered for each client manually when their charge dates are on different dates. Please look into creating the discount offer for…

    3 votes

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  15. It will be good to put a flow sheet where we can enter numbers like blood pressure, heart rate, weight etc. these are very important metrics

    3 votes

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  16. Be able to customize a message to clients about booking. In my case, I would like to tell clients to please carefully read descriptions.

    3 votes

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  17. Make the date of birth visible for providers on the IPADs view in the duo app. The email and phone number is not as significant to show in comparison to the date of birth for medical purposes.

    6 votes

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  18. Under patient profiles as well as at checkout with any previously purchased products show the providers name who sold the product the previous time.

    Also under suggested products show the provider who suggested the product to the patient, so we know who to give commission credit to.

    4 votes

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  19. When printing records for a patient there is not easy way to do it. You should have a function that prints the entire record easily. Currently you cannot print the notes section with allergies and such without taking a screenshot and having other client names in the background. That is not hippa compliant at all. Medical aesthetics clinics MUST be able to print the full chart with ease. Unacceptable.

    1 vote

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  20. Agreements may require information that the business completes upon consultation. Then, it needs to be sent or turned over to the client for them to date and sign.
    Forms/charts today are either fully completed by the client or fully completed by the employee, but not a combination of both.

    1 vote

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