7104 results found
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Utilization % should reflect blocks on schedule
Formula for utilization percentage on reporting should be (Booked) / (Scheduled - Blocked)
8 votes -
When a client books an appointment, if they pick a certain appt it will book as "requested" when in fact...
...it could simply be that the client is choosing that specific time. It would be great if there was a distinguishing workflow with the client self-booking that differentiated actual requests from time based requests.
In the event a salon has 8 stylists working and there is one spot left for 4pm that the client chooses through the self-booking process, it will show as a request even if the client has no idea whom that stylist is. Let's say that this is for a couple days from now and the business notices the complete utilization of the staff and to compensate…
8 votes -
Apply an offer from the scheduling screen
Be able to apply an offer when booking - not have to go to the checkout screen. Would be helpful when using the "Booked forecast" report so that the sales income is accurately reflected and the checkout process is faster because its already applied!
8 votes -
Report of client birthdays
If not there should be a way for salons to pull a report for clients birthdays so they can nurture the guest relationship with gift or card to celebrate the guest.
8 votes -
Waitlist Report - Client Added or Staff Added
We'd like to know if a client added themselves to the waitlist or if a staff member added them to the waitlist - this will help us determine if a staff member has checked in with them about the request, if they have alternative dates, etc.
8 votes -
Disclaimer for waitlist
Partner would like a waitlist disclaimer for clients in order to help manage expectations
8 votes -
Remove Staff Roles from Booking Widget
We use Staff Roles to distinguish and filter in our reports; specifically Booth renters vs. employees. Would like the option to remove this from the booking widget so we can name them booth renters and it's not visible to clients online
8 votes -
"Modified by" signifier on appointment cards
Similar to how appointment cards show the details of who booked the appointment, add a modified by detail to show any instances of rescheduling.
8 votes -
Make windows/popups movable!
I am shocked that all popups cannot be moved around on screen. Only minimize or maximize is allowed. So stupid.
8 votes -
Notes should be visible in the appointment and an icon on the appointment to indicate there is a note
There is alot of booking info that needs to be relayed between the booking department and the staff. When we add notes, nobody is seeing them because they don't remember to go into the client profile to check notes. The tags don't work for extensive notes. There should be an icon on the appointment as a visible indicator there is a note on the appointment.
Booking notes as well as check out notes are often left un read and can cause the business to look bad when a client was told a note would be left for them.
There should…
8 votes -
Block client who is a constant NO- SHOW
We have a client who books but doesn't show up, answers calls, or leave a valid card on file charge a fee. we want to prevent them from being able to book. block their telephone or email to be able to book in the future.
8 votes -
Ability to create add-ons and attach them to appointments
Instead of having to put all of your add-ons into each appointment, it would be great to be able to create the add-ons and assign them to appointments. I'm having to add the same gazillion add-ons to each service over and over again. Thanks!
8 votes -
Add an "add to waitlist" icon on appointment rescheduling options.
With Covid shut downs we are cancelling so many appointments and adding people to the waitlist. Right now it's 2 very different steps. It would be nice to be able to have the option to add the appointment to the waitlist as you are cancelling it. It can be located where the arrow for rescheduling and the X for cancelling is located. It would save time and brain power because it would already know which client, stylist and service to book. It would also be great to be on the pro moblie app too.
8 votes -
Option to send Mass Confirmation
When making scheduling adjsutments, if not using the reschedule button, confirmation emails aren't sent. If making adjustments that are weeks out it's easier to make these from the appointment details instead of using the rescheduling button
8 votes -
Client's email addresses that have been receiving bouncebacks (hard) should have indicator on profile
And during checkout that the client's email address appears invalid.
Would help salons better foster better communication, so many times clients put in emails incorrectly, or we heard them wrong, or they moved on to a new email address. Unless the salon knows that an email address is invalid for some reason, we'll continue marketing, sending receipts, sending booking confirmations for no purpose and give both the client and staff a false sense that communication is happening.
8 votes -
Report Functionality
Should be able to click on client names and orders from the report and see details
8 votes -
Daily appointment count for every service provider
Add a simple count of appointment for each service provider for each day in both the desktop and mobile dashboards
8 votes -
Show Waitlist Information on guest profile
It would be great to have a way to see what a guest is on the waitlist for when looking at their profile (and in the messages sidebar). Sometimes we can see that they are on the list more than once, or they want a service we didn't realize. Or they had the service they are waiting for and we can remove them from the list.
8 votes -
Modify length of completed service to allow online booking.
Today I had a haircut booked for 1hr15min and it only took 45min to finish the whole service but after the booking was paid for and done I couldn't shorten the time of the completed booking. I want to allow for online bookers looking for last minute availability to be able to take the time thats shaded out by the closed booking. I can manually click and drag to create a booking in that space but if it was someone wanted to book without calling they couldn't.
8 votes -
pop up if someone overbooks
If the receptionist were to book a client when we are closed or that stylist is off, there should be a pop-up to let us know that the stylist isn't available.
8 votes
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