Turn off Confirmation system when a different text is sent
We have had multiple issues where a confirmation text is sent and the guest never replies. We then send a different message and if they reply with a "yes" it confirms the appointment and hides the text message. We then don't know that they replied to our question.
Any text sent from the business after a confirmation text should cancel out the confirmation system (possibly with a warning that we need to manually confirm the appointment)
Ben Stevens
shared this idea
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Ben Stevens
commented
This is a legit bug (that I have been apparently been complaining about for 5 years). Is anything going to be done about this? I just missed a text from a customer because the auto reply triggered and hid their message.
Does Anyone at Boulevard read these posts? I feel like we are all abandoned out here with nobody paying attention to the real needs of the people that pay the bills.